We are seeking an experienced and Trade qualified Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Mackay, Queensland.

Position Tasks:

• Respond to external service and breakdown requests.
• Installation and commissioning on large hydraulic projects.
• Serves our customers’ needs to be studying the system requirement and developing proactive responses to faults, maintenance or modernisation topics.
• Fault-finding diagnosis and product analysis reporting.
• Hydraulic system fault finding and testing.
• Ordering and gathering components, installation, performing tests, identifying further repairs, identify any spare parts opportunities.
• Maintaining customer confidentiality.
• Prepare service quotations and follow up the customer.
• Upload all relevant External Service documentation including vendor quotations, delivery dockets, service quotations, service reports.
• Ensures quality control through documenting of tests and installations including the supplying of customer documentation.
• Conduct on-site inspections, repairs, installations and testing on Hydraulic components and associated equipment.
• Regular customer contact and client management, offering best solution.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

About the role

• This opening is for a Customer Service / Admin Officer to join our team in Mackay

• This is a Full time, Permanent Role. The working hours for this role are 9:00 – 17:06.  

• Utilise our systems to complete administration and data entry tasks

• Manage customer and client freight queries across multiple divisions within our Mackay Depot

• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.

• Educate customers on how to use our self-service platforms effectively.

• Liaise with on site operations staff in order to resolve any customer queries or requests in a timely manner

• Data Entry of timesheet hours, rostering and payroll data into our systems and spreadsheet trackers

• Prioritise your work effectively and efficiently throughout the day and complete tasks in a timely manner

• Maintain staff, training and compliance databases where required

• Order in Uniforms and Stationery where necessary

• Manage various spreadsheet trackers, reports and other compliance documents in order to cleanse, update and maintain them on a regular basis

What you’ll bring

• A high attention to detail

• Strong Data Entry Skills

• A sense of empathy and a passion for Customer Service

• The ability to prioritise tasks efficiently

• A strong attention to safety

• Previous experience in a similar role (preferred but not mandatory)

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express