We are seeking a Business Development Manager to join the team with a key focus on business development and franchise office service management, implementing and maximising growth opportunities.

In this role you will be responsible in relation to the growth of the PRD franchise network and the recruitment of new offices into the network and expanding offices within existing network of principals.

Other duties include:

• Research and identify key target areas and office locations and prepare a competitive and market analysis to the Management Team
• Prospect for new franchisees predominantly focused on Queensland
• Work with National Marketing Manager and key Management team to create and develop marketing collateral to support recruitment of offices.
• Liaise with National Marketing Manager and key Management team to build a marketing strategy and budget for business development and recruitment of offices in key target areas.
• Complete Franchise Application with potential new Franchisee identified in key target areas, including Cash Flow and Business Plan for consideration by the Board of Directors
• Implement new products and operating systems with approved Franchisees from approval stage and throughout transition period. 
• Promote group products, services and marketing campaigns with approved Franchisees from approval stage and throughout transition period.

First Focus, Australia's best national Managed Service Provider, is seeking a people focused Branch Manager/HR Generalist, on a full-time basis at our office in the Brisbane CBD. The ideal candidate will have experience working as an office manager or Executive Assistant in a professional services environment with some HR responsibility

About the role

This role revolves around people and has two main parts. First, you will be responsible for the office environment in our Brisbane branch, driving employee engagement and being an ambassador of the First Focus values! And then you will support people managers across our national business, assisting with coordination in areas such as compliance, performance management and training.

Reporting to our Chief People Officer, you will maintain an exceptional culture and working environment in our Brisbane CBD office and ensure that the office runs smoothly and efficiently. You will build strong personal relationships with every member of the Queensland team and be the eyes, ears, hands and feet of the People function in Queensland.

In addition, there will be opportunities to get involved in number of different people functions across the organisation including training, onboarding, performance, employee relations and compliance. As the role develops, creating and delivering training, implementing new employee benefits, coordinating areas of compliance and contributing to outstanding teamwide communication may all come into the scope of this role.

Key Responsibilities

• Maintain high levels of happiness and employee engagement in our Brisbane office
• Day to day management of office facilities, vendors and equipment
• Be the ‘feet on the ground’ for people managers with remote employees in Brisbane
• Provide an exceptional experience for new employees joining our Brisbane team through organic or acquisitive growth
• Prepare training content and/or deliver training to various teams across the organisation
• Assist people managers by coordinating documentation and compliance in areas like employee relations, compliance and performance
• Administer applications and systems including our LMS, employee engagement software and performance management system
• Form part of a broader team of Branch Managers overseeing employee engagement across Australia, New Zealand and the Philippines

• Office management experience, ideally in a professional services environment

• Highly developed emotional intelligence and a passion for people
• Strong administrative skills and attention to detail
• Excellent communication and facilitation skills
• A warm personality and a great sense of humor!
• A genuine alignment with the First Focus values - don't apply until you have checked these out on the About Us page of the First Focus website because these values matter to us!
• Experience across other HR functions would be advantageous

• Up to $110k FTE.
• A dedicated training day every month
• Multiple opportunities for personal and professional development
• Option of a subsidised Tesla company car as part of your salary package
• Inter-office travel program to work from other offices and locations
• Free access to our EAP, including 1:1 coaching sessions from qualified psychologists or counsellors
• Volunteer days and the ability to get involved in our ‘ Make A Difference’ Council
• Company profit share for all employees with 2 years tenure or greater
• Regular social events, and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reef suites, and a Reefsleep glamping experience at the Reef World pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

About the role :

Reporting to the Reef Operations Manger, the Assistant Manager works closely with the Chef and Hosts in managing the daily operations of Reefworld and Heart pontoons, to assist the Reef Operations Master in managing all compliance and pontoon maintenance, leadership and management of crew and ensuring guests are provided with exceptional service.

The Assistant Pontoon Manager provides leadership and direction to the Pontoon crew to deliver our services and experiences safely. Ensuring that we stay true to our mission of ‘Create Amazing Experiences’ with each and every customer interaction.

The general work areas of this position are the Reefworld and Heart Pontoons, both of which are permanently moored 39 nautical miles offshore on the outer Great Barrier Reef.

You may be required to work on any day of the calendar week including weekends and gazetted public holidays. A standard working day shall consist of working 11.43 working hours for 8 days on and then have 6 days off, occasionally they may be required to work outside these hours as approved by the Reef Operations Manager.

Key Responsibilities :

• Manage crew workflow and hours.
• Lead, mentor and support Pontoon crew, conducting regular performance conversations with direct reports to help develop in all areas of their role.
• Provide in water supervision in accordance with the In Water Operations Manual.
• Provide Vessel Safety Inductions and complete crew training as per policies and procedures.
• Vessel handling and navigation
• Ensure crew work to CWS Policies and Procedures
• Report all incidents and hazards as per polices and procedures.

• MAR20318 - Certificate II in Maritime Operations (Coxswain Grade 1 Near Coastal),
• Master 5/ MED 2 or 3 highly regarded  
• Min 2 years managerial experience
• HLTAID011 Provide first aid
• HLTAID015 Provide Cardiopulmonary Resuscitation and Oxygen Therapy
• SITHFAB009A - Provide Responsible Service of Alcohol
• Blue Card (Working with Children’s Check
• Current National Police Check
• Royal Flying Doctors Service (Medical Chest)

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Up to 50% off at the Cruise Café & Bar
• Up to 50% off the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

We are currently seeking a highly experienced administrative professional who is looking to progress their career in this key support role. Working closely with the Managing Director and the Franchisee’s, this role will provide legal administration, office management and finance administration support to the national business.

The ideal candidate will be highly motivated and passionate about all facets of legal and finance administration and must be process driven and service orientated.  

Key responsibilities include:

• Preparation of all legal documentation required for the renewal of existing Franchise Agreements within the network. 
• Preparation of all documentation for prospective Franchisees that join the PRD network, including initial compliance with ACCC requirements.
• Maintaining and keeping up to date National Franchise Register.
• Maintain local office admin budgets and expenditure to ensure all controllable costs are within budget.
• Coordinate and manage all aspects of staff onboarding and offboarding
• Oversee invoicing for franchise fees, technology fees and other invoices for the network.
• Ensure budget and financial spreadsheets are always maintained and kept up to date.

We are seeking both full-time and part-time Experienced Supervisors with full availability to join our Valley Metro Location!

The Job involves:

• Opening and closing the store
• Supervising employees including juniors
• Training and Development of all staff to achieve outstanding results
• Opening and/or closing store
• Training new employees
• Monitoring store performance and meeting KPI's
• Handling customer complaints and concerns
• Food Preparation including deep fryer/grill use
• Cash handling and register operation
• Cleaning and maintaining the store