Customer Success Manager, Analytics & Insights
North Sydney, New South Wales, Australia

Full-time
Career Site Team: Client Service & Sales

Expected Salary
AUD 85,000 - AUD 90,000

Company Description

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in-depth analytics and create compelling stories that deliver the insight to drive business growth.

Job Description

Customer Success Manager, Analytics & Insights

Engage and build a win/win relationship with clients, where NielsenIQ supports clients in their strategic priorities and clients perceive NielsenIQ as their main data partner
Understand clients’ strategy, needs, business questions and growth opportunities
Generate and deliver impactful insights with actionable recommendations to clients to help them to develop strategies to grow their business
Manage client expectations regarding analytic requirements and commitments to ensure high service level and client satisfaction
Work closely with clients and internal stakeholders to align timelines for delivering analyses, achieving key milestones and desired outcomes
Create and share thought leadership with clients to raise NielsenIQ’s profile and engage with their broader teams
Build strong knowledge about NielsenIQ services and broader FMCG industry, acting as an expert on FMCG trends
Maintain a high level of client satisfaction measured through NPS survey
Support account development via consultative selling
Identify business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.
Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.
Support Commercial teams in client meetings when advanced knowledge is needed to showcase NielsenIQ Capabilities
Revenue Responsibility
Responsible financials wrt to managing client contracts, encouraging renewal of contract and meeting growth revenue target for NielsenIQ Business
Partner with business teams for small and medium size businesses for generting leads and preparing proposals for sales

Qualifications

Years of experience: 3 or more yrs experience with very good knowledge of specific measurement or data analytics tool
Deep awareness of market conditions and client business environment
Strong planning and servicing skills
Experience working with clients to solve business issues
Strong communication/presentation and interpersonal skills.
Ability to design solutions (both standard and non-standard) to answer client business issues.
Consultative skills
Desirable - An understanding of Nielsen Practice portfolio and interconnectedness of the different solutions.


Life at NielsenIQ...

At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities!

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates to engage, include and decide in order to move swiftly and boldly while keeping our clients at the heart of everything we do.

But wait, there’s more!

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement!

All of our NielsenIQ employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC, and, we also offer a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.

If you feel like this is the right fit, click apply and tell us all about you!

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

Are you a WINNER? As a leading Menswear Retailer we know that embracing our team determines how good we are so we want the BEST of the BEST! If you are outgoing, vibrant, hungry to succeed AND want to join a company who celebrates the wins and growth of our people keep reading!
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As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

  

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals 

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs.

WA, Kalamunda Water Park - Kalamunda

Are you an outstanding people leader, ready to coach, inspire and lead a cross-functional team?
Great opportunity with a growing and entrepreneurial organisation
Free facility access and great benefits

The Centre
Belgravia Leisure in partnership with the City of Kalamunda, are proud to be the management company of the Kalamunda Water Park . Kalamunda Water Park is a seaonal open-air precinct operating between November to March.  The centre features a 50m outdoor pool, leisure and toddler pool, shaded seating and a kiosk
The Role
An exciting opportunity has arisen for a suitably qualified and experienced  Venue Manager  to lead the team to deliver exceptional customer experience on a  full-time fixed term  basis, in readiness for the upcoming / season.
Responsible for the management of this fantastic facility, the team at the Centre and our ... Click here to view more detail / apply for Venue Manager ? Kalamunda Water Park

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Perform manual and automated





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Nude Lucy is a leading Australian fashion brand that prides itself on cultivating timeless & premium wardrobe essentials inspired by a relaxed way of life. Our brand and team culture are an instrumental part of our identity, and we develop this by seeking talented, creative & like-minded individuals who live and breathe the Nude Lucy ethos. We pride ourselves on providing a work environment which is dynamic, encouraging & collaborative. Our team is our most important asset.




Nude Lucy is hiring at Chatswood!
The Role & Responsibilities: We have an exciting opportunity for an experienced and customer-focused  Assistant Store Manager   to lead and develop the team at our Nude Lucy store   Chatswood! Benefits & Culture:

Competitive salary
Generous Uniform allowance and incredible product discounts
PLUS 40% off Accent Group brands | Hype DC, Skechers, Platypus,

... Click here to view more detail / apply for Nude Lucy Assistant Store Manager ? Chatswood

Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor.     

Our philosophy is pretty simple: we believe every night should end with a good story.      

We are looking for our next leader who is ready to further their career within a retailer that's passionate about developing and growing their team and styling their customers. 


 





POSITION PURPOSE 
As a Store Manager you are responsible for delivering consistent sales growth and team performance within your store. You will develop a sales-performance culture that prioritises an elevated customer experience through CLASS
... Click here to view more detail / apply for yd. Store Manager ? Whitfords, WA

We are looking for a Senior Cost Manager to join the Perth team to deliver cost management services to key client National Account, primarily dealing with the Retail team.  

• Pre contract cost planning services during design stages of projects
• Post contract progress claim and variation assessments
• Engage with the local property market to gain market knowledge for use in the delivery of our services
• Assist with the commission management of our commissions to assist in the successful delivery of our services
• Integrate with full cost management and project management teams in WA and support when required
• Work independently and take responsibility for deliverables
• Line management and mentorship

Senior Project Manager

Permanent role on 2:2 FIFO roster | Barrow Island
Competitive salary reflection of your experience and responsibilities
Demonstrate your leadership capabilities managing multiple projects

ABOUT US  
This is an exciting time to join Ertech as we continue to grow our capability.  We are an Australian civil and electrical construction business that delivers services to a diverse range of industries including the private and public sector, state and federal governments across Australia.
We are self-performers who have been doing this for more than forty years and take immense pride in the work we produce and the long-standing relationships we build.
ABOUT BARROW ISLAND Barrow Island is located around 60 kilometres from the mainland and approximately 139 kilometres west of the Port of Dampier. It's also home to Chevrons Gorgon Project and WA Oil operations. It is the
... Click here to view more detail / apply for Project Manager ? Senior Regional Western Australia

In this role you?ll be a vital part of our Project Management team in Perth who are bringing ideas to life by imagining and co-creating with our clients to create a better future for people and the planet.
Your role will include:

Leading multidisciplinary design teams to deliver an exciting portfolio of industrial projects.
Develop the project execution plan and lead its implementation.
Driving and supporting a culture of safety and quality within the team.
Responsible for financial project tracking, including invoicing and change management.
Ensure project risks are identified and managed.
Mentoring and facilitating the development of junior team members.
Assisting to drive business development, winning work, identifying the next opportunities and supporting the winning of these opportunities, including bid preparation and submittals.
Developing and maintaining strong client relationships.

What are we looking for from you?
... Click here to view more detail / apply for Senior Project Manager ? Energy and Industrial

Want to work with a team of real, sleeves-up, get-the-job-done people? At a place where you get to help people out and see familiar faces every day while serving plumbers and builders? 





At Tradelink, were about much more than just making a sale. We really value the relationships with our customers and believe in creating great experiences and finding solutions for every single one. Why? So theyll come back to see us for their next project and the one after that! Your role as an Assistant Branch Manager? Helping to make it happen!




The Tradelink Opportunity





Theres never been a better time to join us - with a clear vision and strategy in place, were making great progress. As an Assistant Branch Manager, youll have the guts and





... Click here to view more detail / apply for Assistant Branch Manager ? Tradelink Canning vale

If you're an experienced manager with a passion for high-volume retail and exceptional people management skills, this is the perfect opportunity for you!
Join a company that values its employees and their career growth whislt offering an unbeatable salary package!
About the Role
As the Store Manager, you will play a crucial role in ensuring the overall success and profitability of the store. You will be responsible for overseeing all aspects of store operations, your exceptional leadership skills, strong business acumen and passion for delivering outstanding service will be essential in driving the store's performance!
Skills and Experience

Previous retail management experience, large format advantageous
Excellent interpersonal and communication skills
Strong leadership skills, with the ability to motivate and develop a high-performing team
Experience with achieving sales targets and driving business growth
Exceptional organisational and multitasking abilities to manage priorities
... Click here to view more detail / apply for Store Manager

We are currently seeking a Branch Manager for a permanent full time career opportunity at our Kununurra branch.
Do work that matters  
You'll be passionate about leading your team to deliver exceptional service to our diverse range of customers.
Using your expertise in motivation, you'll coach your team in offering a range of lending, deposit and wealth management products and services to both new and existing customers.  
As a trusted figure in your local community, we'll empower you to build strong networks and develop new and innovative business opportunities for your team. ?This is your opportunity to lead, coach and develop your team, assisting them to achieve individual and team targets as well as fostering their individual career development aspirations.  
See yourself in our team   
The Retail Bank is the public face of CommBank ? in branches, on the phone, through video ... Click here to view more detail / apply for Branch Manager ? Kununurra

MAYDAY Recruitment is delighted to partner with a leading Australian-owned construction company in the search for an exceptional BID Manager! In this pivotal and high-impact role, you will oversee the Bid Coordinator and serve as the central point of contact for all tenders. You will take the lead in directing and coordinating the necessary resources and efforts to ensure the successful completion of submissions.
Are you the driven, self-motivated, and passionate BID Manager we're looking for? If you possess substantial experience and thrive in dynamic work environments, you could be the perfect addition to our client's team. What?s in it for you?

A diverse role to keep you engaged and challenged
Permanent opportunity ? start date early November
$150K - $160K salary package (depending on experience) bonus benefits
A business that recognises hard work with different initiatives
Development opportunities
... Click here to view more detail / apply for BID Manager

Hype DC is Accent Group's premium, limited and exclusive sneaker retailer.  With almost 25 years as one of Australias leading premium sneaker destinations, Hype DC continues to deliver a curated world class assortment of sneakers to our customers. Here at Hype DC , we are obsessed and committed to our people, our team and our customers are at the heart of what we do. As a key sneaker destination, we strive to deliver memorable experiences, a high-performance culture and operational excellence.


The Role:
We are looking for a business leader to join our retail store leadership team at Hype DC Tea Tree Plaza!
Potential bonus earning potential of up to 12,000 per annum!
As the  Store Manager  you will play a critical role delivering and executing the brand vision, establishing a high-performance culture within your store, creating memorable experiences for our customers and
... Click here to view more detail / apply for Hype Retail Store Manager ? Tea Tree Plaza

Assistant Manager (Retail Supervisor)

Capel Fresh Food Market Pty Ltd, trading as Capel Fresh IGA, is a well-loved local market specializing in fresh produce and quality groceries. With a commitment to providing an outstanding shopping experience, we offer a broad range of fresh and packaged goods to meet our customers' needs. We are seeking a dedicated and energetic Assistant Manager to join our team and help drive the success and growth of our store.

• Location: Capel WA 6271
• Position Type: Permanent, full-time
• Salary: $75,000 to $80,000 annually plus super

Responsibilities:
• Supervise the grocery and produce staff
• Provide exceptional customer service, emphasizing product quality and freshness
• Organize staff schedules, delegate responsibilities, and coordinate team tasks
• Conduct interviews to hire new team members, and manage their initial training
• Assist staff in managing customer service challenges, returns, and product inquiries
• Monitor stock levels, conduct regular inventory checks, and ensure availability of quality products
• Ensure accurate pricing and maintain displays for groceries and fresh produce
• Ensure a well-stocked and highly visible selection of fresh items
• Implement workplace health and safety standards (OHS)
• Support the Store Manager to achieve the store objectives.

Requirements:

• An AQF Certificate II or higher in Retail, Management, Leadership, Business, or Commerce or one year of related, full-time experience
• A positive, reliable, and customer-focused attitude with proven leadership skills
• Must have full working rights in Australia

Join our team to help provide our community with fresh, high-quality products and an enjoyable shopping experience!


Please send your CV to [email protected].

About the Role
The role will be responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment across the Transition to Work (TtW) Program in the South West WA region. .
Travel across the region will be required so holding an unrestricted driver's licence and the ability to drive are essential for this role. This role is being offered on a full time, ongoing basis
Youll also experience the work/life balance that comes with working a 9 day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.
About You
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Who We Are at Ally Fashion
You & All is a fashionable, affordable, and quality clothing brand designed for the curvy community. We're on a mission to empower every woman to create her own unique style. You & All first launched through its sister site,  Ally Fashion , and now has 14 retail stores across Australia and a thriving online store shipping worldwide. 
Join our team as a Store Manager!
At You & All were not just about fashion, were about making a statement! We are seeking a dynamic and experienced Store Manager to lead our team and oversee all store operations. If you have a flair for style and a passion for leading a fabulous team, then we want YOU to be our next Store Manager at our Mandurah Store!
Why youll love working with us:
- Competitive salary and bonus opportunities

... Click here to view more detail / apply for Store Manager ? You & All Mandurah, WA

Brighter Futures Start here As Australias biggest and most loved retailer, weve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices its the heart of everything we do.   As a leader in the retail market, were optimistic about our future and yours. Were relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that youll be proud of. We celebrate your uniqueness and individuality. Because at Kmart its not just what you do, its who you are that makes every day living brighter. Join the team Department managers at Kmart live and breathe the Kmart
... Click here to view more detail / apply for Department Manager ? Kmart Bunbury Region

Job description
Experienced Duty Manager – Roebuck Bay Hotel

The Roebuck Bay Hotel is seeking to welcome a full-time Duty Manager into our large-scale business operation inclusive of Food and Beverage, Retail, and Accommodation departments.

The Roey is an iconic, 130 year old venue situated in the heart of the Kimberley’s – Broome. The venue has space to welcome another experienced Duty Manager to the team, reporting directly to the Senior Duty Managers and Senior Management Team.

About The Team

The Roey is a multi-faceted business, with many departments: a restaurant, sports bar, alfresco bar and events space, bottleshop, motel, and hostel. Championed by a team of long-serving managers and senior staff, Roey’s core values are Loyalty and Integrity.

The Duty Manager operates as the Approved Manager for designated shifts, is responsible for the day-to-day operations of the licensed premises, and ensures that all operations, events, and staff are in accordance with the venue's policies, procedures, and licensing requirements.

About The Role

The role is offered on a full-time contract, with the expectation of 5 shifts, equating to 38 hours per week. The Duty Manager role is structured, and the candidate will be expected to work independently to satisfy the expectations of the daily workload.

Day to day, you can expect the role to include:

· Oversee the day-to-day operations of the licensed premises for the designated shift.

· Complete Duty Manager opening and closing procedures and daily and weekly checklists.

· Report financial, operational and compliance shift activities to the senior management team.

· Communicate with staff on shift regarding shift objectives, incidents and other relevant information.

· Monitor and ensure staff compliance with relevant policies and procedures via the relevant supervisors.

· Manage shift and venue closure, to achieve revenue maximization and / or control of the venue as required.

· Complete all requirements detailed in the ‘event order’ and in accordance with relevant procedures, and to assist the events team with the management of different special events where required.

· Manage security and bar contractors on shift.

· Complete required cash management and administration as per reconciliation procedure.

· Manage in-house guests and late check-ins for PM shift.

· Ensure that the venue is clean, tidy and well-presented at all times.

· When working a shift where not designated the ‘Approved Manager’, undertake supervisory and other duties as required to support the day-to-day operations, under the direction of the designated ‘Approved Manager’ and / or Operations Manager.

· Perform health and safety duties as required by the position, including fire and emergency management and first aid response.

· Be a role model for healthy and safe work practices.

· Promote a safe and healthy work culture.

· Maintain a safe and healthy work environment.

· Report any health and safety issues immediately.

· Take reasonable care for your own health and safety and that of others.

About You

This role will suit an Approved Manager with experience working in night-led venues with several departments. A candidate with experience in all aspects of the business would be beneficial. We value strong personalities, enthusiasm, hard work and big smiles!

Requirements for the role:

? A valid RSA for Western Australia (required)

? Current valid Approved Managers MLP1 certification (required)

? Current valid TAB license

? 1-year experience as Duty Manager of a busy, high-volume venue or night-time venue


Additional criteria:

? 5 year’s experience in the Hospitality Industry would be advantageous.

? First Aid certificate preferred

? Previous experience in POS – H&L, Tyro Payments, RMS advantageous.

In Return, We Can Offer You…

? A competitive remuneration package.

? A flexible roster of shifts

? Work-life balance

? Career development and progression opportunities available.

The Roebuck Bay Hotel is an equal opportunity employer. We encourage applications from people from all backgrounds.

To apply for this role or to request more information, please email to [email protected] your most recent resume and some words about why you think The Roey Needs You!

Job Type: Full-time

Pay: $73,500.00 per year

Business Manager

Work Location: Perth, Australia

Industry: Oil & Gas, oilfield services



Role Purpose:

As Business Manager, you will become project owner of technical products, right from discussions with the client until the interpretation and submission of the final report. To promote cased hole and well integrity technology through technical papers, workshops and presentations; liaising between R&D and the field engineers to troubleshoot problems with tools and software, and to train analysts across the geographical locations.



Experience Required:

5+ years’ professional work experience in a technical position within Oil & Gas wireline cased hole services (preferably Well Integrity). For example, cased hole Well Log Analyst, Technical Domain Champion, or R&D Engineer for wireline.

Knowledge of well logging.

Field data capture and well analysis technical capabilities.



Qualifications:

Bachelor’s degree in Physics, Geology, Geophysics, or an Engineering related discipline.

Plus Fitness | Gym & Recreational


Closing date: 08/11/



THE OPPORTUNITY
Viva Leisure parent company to Plus Fitnessone of Australias leading fitness companies are looking for a new Club Manager to join the team on a Full timebasis in Ellenbrook! Our mission is to connect health and fitness to as many people as possible and we aim to provide our members with affordable, accessible and awesome facilities. 
Founded in , Viva Leisure operates fitness clubs within the health and leisure industry. We have a trajectory of growth as the largest independent health club operator in Australia and are the first fitness facility operator to list on the Australian Securities Exchange.
This role is more than just a Club Manager and provides exceptional leadership, management and passion for health and well-being to all members and employees associated with VIVA.
SKILLS &

... Click here to view more detail / apply for Club Manager ? Ellenbrook

Operations Supervisor

About Us
Join us at Cleanaway and contribute to making a sustainable future possible, together.
We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.
As a high-growth, ASX-listed organisation with over 7,500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australias largest company in this sector, providing essential services to millions of customers and communities nationally.
The Opportunity
Based in Geraldton, WA, the Operations Supervisor will lead our operations team, focusing on driving client and customer satisfaction, promoting safety and well-being, and delivering financial and business growth.

Coordinate the delivery of compliant and customer-focused waste services across multiple sites
Provide frontline operational and safety leadership to a team of


... Click here to view more detail / apply for Operations Supervisor

Clough has an exciting opportunity for a Supply Chain Manager to join the Supply Chain Team. The role will be working on a project, however will be based in the Perth head office with some business travel to site when required.
In this role, you will play a pivotal role in optimizing our supply chain processes, enhancing efficiency, reducing costs, and ensuring the seamless flow of materials and products from suppliers to the project.
Who we are
We are a pioneering project delivery company. We harness innovative engineering and construction solutions to improve peoples? lives today and tomorrow.
We deliver high performing assets for the energy, resources and infrastructure industries, underpinned by a dedication to innovation, sustainability and getting the job done safely and efficiently. Together with our parent company, Webuild, we are delivering some of Australia?s largest projects.
Who you are
Courageous. Innovative. ... Click here to view more detail / apply for Supply Chain Manager

ALDI. Good Different.
With roots dating back to , ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in and has since grown to have almost 600 stores and 8 distribution centres in 6 states.
If you?ve ever shopped at ALDI you know we are not your average supermarket.  We?re also not your average employer. ALDI is a place where you?ll find good people, good purpose and a good opportunities. So you can work with a great team, feel great for making a real difference for everyday Australians and have a rewarding career.
It?s that simple. ALDI Good Different.
Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.
Your purpose is ... Click here to view more detail / apply for Duty Store Manager ? Busselton