We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.

• Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
• Oversee and coordinate activities across various hotel departments to maintain smooth operations
• Handle guest complaints, special requests, and VIP requirements with professionalism and care
• Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
• Monitor and evaluate staff performance, providing training and support to maintain high service standards
• Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
• Implement and oversee health and safety protocols throughout the hotel
• Analyse guest feedback and operational data to identify areas for improvement and implement solutions
• Manage shift handovers, including proper documentation and communication of important information
• Ensure accurate record-keeping of incidents, guest feedback, and operational reports
• Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

As the ICMS Manager with FHE working on our WestConnex Contract, you will have the overall responsibility to manage and maintain the Integrated Contract Management System (ICMS), lead all project-based Quality, Safety and Environmental (QSE) activities and manage a small team of QSE professionals. This role is business critical to ensure the business remains compliant to legislation in the day-to-day operations for the on-going contracted works with WestConnex.

Reporting to the O&M Manager, you will be responsible for:

• Developing, implementing and maintaining the ICMS within a heavily audited and regulated environment in accordance with the project Deeds and Corporate framework.
• Overall responsibility for the ongoing development, implementation, reporting and auditing of FHE’s quality, safety and environmental management systems.
• Continually drive improvement in the development and implementation of Work, Health & Safety plans, Quality plans and Operational Environmental Management plans.
• Support the projects compliance framework and provide advice on governance and project process implementation relevant to the scope of work.
• Ensuring compliance with environmental, safety and quality legal requirements including waste discharge licences, pollution abatement notices and trade waste agreements
• Identifying areas for improvement on QSE matters and preparing recommendations and business cases accordingly.
• Advising relevant stakeholders on the relevant environmental and WHS legislation, ensuring the ongoing safety education, hazard identification and elimination awareness for all levels of workforce are adhered to.
• Inspecting workplace locations regularly to audit safety procedures and report findings to the O&M Manager.
• Preparing and presenting reports on performance against QSE objectives, issues and programs for management.

As an integral member of ServiceNow’s Global Sales Enablement team, the Sales Enablement Senior Manager of sales coaching programs is responsible for developing and delivering coaching and enablement programs for salespeople across the entire sales journey. The role is focused on developing and delivering programs that elevate sales performance, using our sales methodology and operating framework to coach and train.

Successful candidates will understand standard sales methodology application within a SaaS environment, along with the ability to drive content development, deployment and learning experiences. The ideal candidate will have a strong sales background, considerable experience in coaching and/or training sellers, and sales enablement experience. This is a highly collaborative role that involves working with key stakeholders in Sales and Sales Leadership, as well as across the various Enablement Teams.

Job Responsibilities

The Sales Enablement Senior Manager of sales coaching programs will be responsible for developing and deploying sales enablement programs and initiatives to improve sales effectiveness, sales productivity, and overall sales results.

• Develop and deliver high-impact enablement programs to improve sales capability and drive a culture of sales expertise
• Coach Salespeople in the skills and activities to drive success 
• Support effective use of the ServiceNow sales methodology by delivering virtual and in person classroom training as well as providing sales activity and skills coaching 
• Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, ILT, etc.)
• Collaborate with Enablement colleagues across multiple roles (Role Excellence, Regional Leads, Instructional Design, Communications) to develop and deliver high impact enablement content supported by compelling communications
• Manage key stakeholders and subject matter experts throughout the process.
• Analyse the effectiveness of the training plan against stated learning objectives and modify as needed to address opportunities for improvement across the core sales roles
• Deliver training and train the trainer programs in person and/or virtually, to a global audience
• Work with the Program Management Office to align on priorities and consistent messaging to the field
• Collaborate with Enablement colleagues to align on best practices and identify new, creative ways to enhance enablement approach and impact

• Experienced Vendor Management professional from a regulated environment required for lead role in IT function
• Permanent role based in Sydney or Melbourne
• Genuine Hybrid working environment 

The primary purpose of the role is to ensure the effective and efficient management of Rest’s technology service providers. The role needs to ensure that all technology contracts meet Rest’s and regulatory compliance standards and that vendors continue to meet their contractual obligations in regard to performance, risk management and compliance. You will support the General Manager, Enterprise Architecture & Technology in selecting the right service providers and ensuring they deliver optimum value within Rest’s Risk appetite.

Key Accountabilities/Responsibilities

1. Work closely with DTD leadership to create and maintain sourcing plans for key technology services
2. Implement enterprise service provider management policies/frameworks for DTD service providers 
3. Maintain a RACI identifying the key roles and responsibilities involved in the governance of DTD service providers 
4. Collaborate with strategic procurement team to ensure that all contracts reflect necessary technology standards including regulatory compliance obligations.
5. Cultivate and maintain strong relationships with key technology service providers
6. Support vendor relationship owners in creating, implementing and maintaining vendor management plans
7. Work closely with internal stakeholders and external suppliers to support the resolution of any contractual compliance issues. 
8. Maintain current knowledge of industry trends, market conditions, and regulations affecting technology service providers 
9. Ensure vendor governance forums are run consistently and effectively
10. Prepare and present comprehensive reports to senior management regarding vendor performance