Join our dynamic team as a Credit Structuring Specialist, where you’ll play a pivotal role in transforming challenges into opportunities! In this exciting position, you’ll engage directly with borrowers, assessing their unique situations and crafting tailored solutions to restructure distressed loans. Your expertise will not only help improve our financial outcomes but also make a real difference in the lives of our clients. If you are passionate about negotiation and problem-solving, this is your chance to shine and drive meaningful change in our lending strategy!

What you’ll do: 

• Identify restructuring/workout candidates based on pre-agreed criteria.
• Analyse flagged restructuring opportunities with borrowers to assess borrower outlook and opportunities for improving Probability of Default (PD) and Loss Given Default (LGD)
• Recommend strategies for credit approval
• Negotiate exposure restructuring
• Document revised commercial agreements.
• Monitor portfolio segments - Watchlist and Restructured Loans
• Reporting

Reporting to the CRM Manager - Leafio, the role of a CRM Specialist is to support the development, execution, and continuous refinement of multi-channel campaigns and CRM communications that drive activation, engagement and retention. The CRM Specialist will be responsible for ensuring marketing and CRM campaigns are built, QA’d and delivered on time. This role will also analyse and report on campaign performance data to improve and optimise key metrics and campaigns.

Key Responsibilities: 

Delivery and Execution 

• Work collaboratively with business stakeholders interpreting brief requirements for delivery.
• Work collaboratively with your team to ensure delivery expectations are clear and on time for delivery. 
• Manage the scheduling, building, copy,  testing, and deployment of communications across the Montu Brands Lifecycle, campaigns, research and surveys.
• Manage delivery progress in workflow tools and team channels. 

Marketing Automation 

• Configure and launch complex, data-driven journeys exercising good judgement and strong decision-making.
• Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.
• Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures,  including data management, privacy standards and system updates.
• Work collaboratively with IT and tech teams on requirements and participate in solution designs and concepting.

Customer Data Analysis and Reporting

• Utilise multiple data sources to generate insights and understand results.
• Utilise data to segment and target audiences effectively, personalising communications. 
• Drive a test-and-learn culture and conduct ongoing A/B + multivariate testing and other optimisation techniques to enhance targeting strategies.
• Analyse campaign data to identify trends and provide insights.
• Report on key performance insights and propose future improvements for review.

Data governance and compliance 

• Safeguard the brand through Privacy and SPAM act compliance and best practice. 
• Stay up to date on legislation changes and educate stakeholders.
• Ensure CRM initiatives adhere to Therapeutic Goods Administration (TGA) and Australian Competition and Consumer Commission (ACCC) guidelines.
• Capture customer consent and personal data at key stages of the customer lifecycle that assist in profiling and personalisation execute comprehensive CRM strategies, including acquisition, lifecycle, and retention initiatives.

Braze Super User

• Be a Braze expert, guiding internal stakeholders on platform utilisation and optimisation.
• Leverage Braze’s full capabilities to enhance technical performance and personalisation.
• Ensure that technical problems (including across platforms) are resolved efficiently, minimising any disruption to campaign execution for the CRM team.

Objectives and Key Results (OKRs) 

• Deliver on individual and set team OKRs as determined by the business 

As a Data Scientist - Classifications Model Specialist at Shift, you will play a pivotal role in maintaining and evolving our classification models. You’ll be responsible for ensuring their continued success through performance monitoring, updates, and collaboration across teams. Your work will directly impact how we leverage data to drive business decisions and optimise our systems.

What you’ll do: 

• Maintain and enhance the performance of classification models through regular updates and monitoring.
• Support updates to model architecture, training sets, and model validation.
• Build and implement monitoring capabilities to effectively track model health.
• Develop and document processes to ensure smooth and consistent operations.
• Collaborate with data science, engineering, and operational teams to align on classification needs and improvements.   

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Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Sells new products and/or services to existing and new account relationships.

• Maintain contact with existing customers to pick up any new sales orders

• Solicits and maintains network of prospects.

• Initiates contact with prospective customers to sell targeted FIS products and/or services.

• Works as a member of a sales team to sell assigned products or services to identified key accounts.

• Demonstrates product knowledge including various solutions, markets and competitive intelligence.

• Prepares and presents proposals to clients utilizing FIS resources and tools.

• Negotiates, structures and closes “deals” that meet customer expectations and FIS’s ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise.

• Assists in the development of sales plans and strategies.

• Meets sales goals and objectives.

• Other related duties assigned as needed.

What you bring

• Strong experience in Sales

• Strong Software and Services Sales experience

• Experience in selling Treasury Solutions and good to have experience in selling Banking Book Risk Solutions

• Requires expert negotiation and communication skills, both written and verbal

• Requires solid decision-making and problem-solving skills

• Analytical skills are required to determine client business needs and requirements

• Ability to remain calm under various levels of pressure

• Ability to show established track record of involvement in industry trade groups preferred

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Travel is required

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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