The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

About the role

This is a great time to join our infrastructure engineering team as it embarks on a transformational journey to support the growth of our business. Reporting to our Service Operations Manager, you will be a key member of our fast-paced team.

Key Responsibilities:

• BAU for L3 escalations
• Priority 1 / Priority 2 incident management for services and platforms
• Performing minor and major infrastructure changes
• Take a lead role in reviewing IT environment and technically assist in onboarding clients
• Proactively provide recommendations on best practices where improvement should be made
• Mentor and develop our L1/L2 team by knowledge sharing and leading by example
• Proactively identify and raise technical issues that could lead to potential risks
• Documentation of our services and platforms as well as processes and guidelines
• Maintain a knowledgebase for our technical staff
• Improving knowledge and skills by contributing to business related trainings and exams
• Work with our Security Team / SOC on security improvements and vulnerability remediations
• Pager Duty

• Minimum 8 years’ experience or more as a Systems Engineer or similar role
• Minimum 3 years’ MSP experience
• Proven record and practical knowledge for core technologies like:
• Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune)
• Backup (Veeam)
• Email Routing and Security Gateways (Mimecast, Defender)
• Endpoint protection (Sophos, CrowdStrike, Defender)
• Windows Server 2016 - 2022
• VMware Hypervisor
• Basic Network knowledge (LAN, Routing, WAN)
• Microsoft stack certifications highly recommended
• Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
• Strong and effective communication and interpersonal skills
• Strong technical problem-solving skills and commercial awareness
• Ability to work in a fast-paced environment and familiar with MSP.
• Experience with PowerShell scripting
• The ability to deliver superior service and solutions to all key stakeholders

To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and continually increase your knowledge and skills through our well supported training program.

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Here are some of the best things about working at The Missing Link:

• Flexible working arrangement - hybrid with 3 days in office per-week
• Supportive environment and fun collaborative culture
• Training / mentoring programs
• Regular, fun social events
• Free parking, daily breakfast, monthly staff lunch

An important part of the DOF culture is to learn from the experienced and skilled people we are so fortunate to recruit. If you feel that you can contribute and make us better, we promise you that we are always open to ideas and innovation. After all, it is the culture of innovation that has made DOF one of the most exciting places to work. In DOF you can make a difference in an environment ready to solve problems and implement good ideas quickly. And who knows? Perhaps you will learn something from your new colleagues, as well.

We offer an exciting opportunity to be part of a dynamic Team, supporting and servicing the APAC regional Subsea Projects. It is a role that will present plenty of opportunity to grow, apply your knowledge, skills and experience in DOF’s core activities.

Join us as our new Contracts Specialist

We are looking for another member to join our APAC Team; a working environment consisting of highly educated, skilled, positive, innovative and enthusiastic people. In this broad reaching function and role, you will enjoy a variety of tasks covering both commercial and risk management, including specific support to the Tendering process where your experience and interpretation of client-issued legal and contractual terms, will mitigate risk with proposed qualifications and subsequent negotiations. You will be part managing the DOF Group intercompany cross-functional and cross-regional service agreements, covering specialised equipment and vessel charters as well. With a keen eye detail, you would help improve overall process and provide input to the maintenance and development of global supply chain standards and processes.

In this role you will be confident with presenting your findings and recommendations across all levels, up to and including executive management and create overall value to the business and take full ownership of your accountabilities within the team.

If you are a team player, who would like to work closely with people from different parts of the world and covering both local and international contractual matters, we would love for you to apply.

You will have :

• A tertiary qualification in law, procurement, business management or engineering.
• At least 7 years’ experience in the full range of procurement and contractual activities within the Oil and Gas industry.
• Advanced knowledge of contracting principles, particularly liability/indemnity regimes, insurance, warranty obligations, variations/claims processes and dispute resolution.
• Experience in the delivery and lead times for diverse scopes across multiple projects.
• Well-developed communication and negotiating skills and your astute commercial acumen will see you achieve save and sustainable contracts, set-up for growth and support, whilst being completely aligned with the DOF Group Values.

You will be able to demonstrate experience in managing and prioritising a large variety of requests and pressures and familiar with working strictly to package budgets.

Reporting to the Manager of Project Services, APAC.

Who we are

At DOF what we do is as important as the way we do business – our operations are safe, legal and ethical, everywhere we do business. The DOF team treat each other and our surroundings with RESPECT, INTEGRITY and strive for EXCELLENCE in all we do. All our employees are expected to have a drive for results and solve problems, but not without showing integrity and focusing on communication along the way.

With a multi-national workforce of around 3,800 personnel, DOF is an international group of companies which owns and operates a fleet of modern offshore/subsea vessels, with an engineering capacity to service both the offshore and subsea market. More than 40 years in the offshore business, has g group has a strong position in terms of experience, innovation, product range, technology, and capacity.

DOFs core activities are vessel ownership, vessel management, project management, engineering, vessel operations, survey, remote intervention, and diving operations. DOF offers a full spectrum of top-quality offshore services to facilitate an ever-growing and demanding energy industry.

The company’s main operation centers and business units are located in Norway, UK, USA, Singapore, Brazil, Argentina, Canada, Angola, and Australia.

Our Values video

We offer all our employees the benefit of working in a safe and supporting environment, where all are treated with dignity and respect.

Your salary will be commensurate with your qualifications and experience, and this role will provide you with access to other benefits including DOF’s Employee Assistance Program and Salary Packaging options in accordance with the Company policy.

Please apply, by submitting a one-page cover letter and CV using the link below. Internal applicants are required to have the support of their line manager before making an application.

OUR VALUES : Respect, Integrity, Teamwork, Excellence and Safety

If you believe you have what it takes; share our values and want a career working with DOF, we encourage you to apply. Please upload your Resume and Cover Letter to this vacancy at below link, addressing the requirements of the role.

Shortlisting of candidates will commence immediately. Applications close by 06 May 2024.

DOF Subsea is an employer who embraces Equal Opportunity and promotes diversity and encourage all people to apply.