About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia)  will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis.  The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

What you'll be doing

People:

• Ongoing people development

• Team performance management and reporting

• Provide direction to regional management team

• Conduct Team meetings 

• Drive Company culture and values 

• Maintain an engaged and motivated sales team

• Recruitment - Review Application Assessments and Recommendations

• Performance Management of under - performing staff as required.  

• Team coaching, support, annual performance reviews

Sales Leadership 

• Ensure monthly sales targets are achieved.

• Ensure team and individual KPI’s are consistently met. 

• Management of team incentive program

• Management of Rewards Program

• Training Recommendations and Updates 

Operations    

• Workday Management

• Scheduling 

• Team Incentives Management 

• Team Engagement 

• Future planning

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

Placed.au is looking for a full-time Sales and Marketing Manager for our client in Adelaide, South Australia. As a member of the team, you will be responsible for developing and implementing different strategies and initiatives to drive business growth. If you are a results-driven professional with a commitment to excellence and a passion for leadership, we want to hear from you. Apply today and get the benefits of working in a thriving environment, a great work culture, and competitive pay.


Job description:

• Develop and implement strategic sales and marketing plans to drive awareness, demand, and sales for lab-grown diamonds, with a focus on engagement rings, wedding rings, and other diamond jewelry.
• Identify target customer markets and develop tailored marketing campaigns and messaging to effectively reach and engage with prospective buyers.
• Build and maintain relationships with jewelry retailers, wholesalers, and industry partners to expand distribution channels and increase sales opportunities.
• Lead the Australia-based sales team in prospecting, qualifying, and closing sales opportunities, providing guidance and support throughout the sales process.
• Collaborate with product development and manufacturing teams to ensure alignment between product offerings and market demand, providing insights, and feedback to inform product development decisions.
• Oversee the development of marketing collateral, digital marketing campaigns, and advertising initiatives to promote lab-grown diamonds.
• Formulate sales and promotion materials outlining the technical aspects of lab-grown diamonds.
• Analyse market trends, competitor activities, and customer feedback to identify opportunities for product innovation, differentiation, and market expansion.
• Monitor sales performance, KPIs, and metrics to track progress against sales targets and marketing objectives, making data-driven decisions to optimise sales and marketing efforts.


Qualifications/Attributes:

• Must hold a Bachelor’s Degree in a related field or at least 5 years of relevant work experience in lieu of the qualification.
• Must have a minimum of 2 years of relevant work experience.
• Must exhibit flexibility and adaptability.
• Must have deep understanding of the diamond industry, with knowledge of lab-grown diamonds and their unique value proposition.
• Must have strong sales acumen, with the ability to develop and execute effective sales strategies.
• Must have strong interpersonal and communication skills both written and verbal.
• Analytical and solution-oriented mindset with the ability to derive insights from different sources of data.
• Strong organizational and time management skills.




Salary Range: $90,000 – $105,000 p.a. excluding superannuation.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Major Accountabilities:

Achievement of the sales plan for the region

• Coach and motivate the sales team
• Responisble for commercial arrangements within the region

Responsible for building and maintaining positive professional relationships with all external stakeholders in the territory:

• Assist the sales team in maintaining relationships and gaining commitment and usage of promoted products through meeting with key customers
• Representation of the company at trade association meetings to promote product

Organisational Development:

• Clear evidence of the desired behaviours and accountabilities being driven across the team
• Regional Sales team has:
• Aligned, SMART objectives in place in a timely manner
• Quality development plans in place on the TMS system that are being actioned
• Regular coaching sessions and one to one discussions
• Drive and own the talent selection / hiring process for key roles

Act in accordance with Alcon Values and behaviours.

Education/Qualifications: Tertiary qualifications in Science or Business

Skills/Experience:

Minimum:

A minimum of 5-10 years sales experience in medical devices

Proven record of Sales success

Logical and systematic approach to achieve objectives of the role.

Strong understanding of Ophthalmic procedures, product technology

Ability to set objectives

Strong leadership experience

5+ Sales management experience

All applicants need to have full Australian work rights.

Relocation could be considered for the right candidate in Australia.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

  

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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