Reservations Sales Agent

Showcase your outstanding interpersonal skills as a Reservations Sales Agent, where you will provide organizational and administrative support to the team and memorable service to our guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Your experience and skills include:

• Service focused personality.
• Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.

• Proven customer services skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• You are confident about your technical knowledge of hotel booking systems, including Opera.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

You will be joining the Corporate Affairs team, which leads the company’s Communications, Marketing, Government Relations, Events and Corporate Social Responsibility initiatives, under our Corporate Affairs Director. This opportunity is a 9 month parental leave cover contract.

As our Head of Marketing Communications, you’ll have responsibility for driving delivery of our internal and external communications strategy across earned, owed and paid media. You’ll partner with stakeholders across the business on all communications matters, and you’ll also play a key role in our presence at the 2025 Avalon Airshow.

This role spans the full range of marcomms, from strategic planning with the executive and senior leaders, to hands on tasks such as writing communications material and working with journalists to secure media coverage.  

Opportunities to deliver impact in this role include:

In partnership with the Corporate Affairs Director, effecting change across the business; 

• Driving employee engagement through a range of internal communications and events, and partnering with HR to develop and deliver proactive attraction and retention strategies;
• Building our external presence and reputation through earned, owned and paid channels;
• Supporting our presence at external events, particularly 2025 Avalon Airshow.  

Looking to meet new people and earn some extra cash over the summer? We’re looking for customer focused, curious, creative thinkers who have a love for fashion to join us over the upcoming holiday season. This is a fixed term contract from November 2024 – December 2024.

As a Sales Advisor you are responsible for delivering the best customer experience. You always put our customers first - offering assistance and sharing your product and fashion knowledge, always creating an environment that is easy and inspiring to shop.

Key responsibilities:

• Engage with and welcome our customers in the service areas and on the sales floor. 
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities. 
• Keep the fixtures full and tidy regularly throughout the day to maximise sales. 
• Maintain great garment care and replenishment of sizes and styles across your department.  
• Ensure all routines are followed at the cash desks and fitting rooms to maximise customer satisfaction. 
• Drives Hello Member program in line with store goals.

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

We are thrilled to announce an exceptional opportunity for a motivated and professional individual to join our esteemed team at Oaks Melbourne on Market Hotel as the Conference and Events Sales Coordinator.

In this dynamic role, you will coordinate the operations of conferences, events, weddings, and social functions for the hotel. You will manage the entire sales process—from planning to execution—while ensuring seamless internal and external communication. Your responsibilities will include representing Oaks Hotels to attract new business through site inspections, trade shows, and sales missions, along with maintaining relationships with repeat clients, positively impacting overall operations at Oaks Melbourne on Market Hotel.

This role is ideal for a candidate with a minimum of 12 months of experience in conference and events sales, who is eager to contribute to a large, iconic property within a global organisation. It offers a promising pathway for professional growth, with the potential to advance into a Conference and Events Sales Manager position in the future.

Key Responsibilities Include:

• Strengthen engagement with existing MICE partners for Oaks Melbourne on Market Hotel.
• Actively seek out new business opportunities to increase account production for MICE at Oaks Melbourne on Market Hotel.
•  Maintain awareness of market rates for events and conference packages, ensuring competitive pricing.
• Organize and coordinate weddings, events, conferences, functions, and groups, delivering exceptional customer service.
•  Coordinate with Food and Beverage operations to ensure a seamless level of service for all events.
• Actively cultivate relationships with key C&E clients to retain and grow existing business.
•  Prepare and follow up on proposals and contracts, ensuring all client communication is documented and contractual requirements are met.
• Work closely with wider sales team to maximise opportunities, ensuring the appropriate Account Manager is including in correspondence and updated throughout the quoting process
• Attend local trade events to increase brand awareness of Minor Hotels