ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

ServiceNow is currently seeking a highly driven Sales Development Representative to join our expanding Inside Sales team for ServiceNow's Cloud Observability solutions (Lightstep). This role will be responsible for strategically prospecting into new accounts, expanding usage within existing customer base, and ensuring these customers continue to get value from the solutions. The candidate will be an individual with a demonstrable track record in new business pipeline generation ideally over the telephone within an Enterprise capacity.  They will collaborate with their team of Sales Specialists, Solution Consultants, Renewal Sales and more to exceed quota and build the future of ServiceNow sales talent.

What you get to do in this role:

• Meet or exceed Monthly, Quarterly and Annual sales objectives.
• Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial  Accounts.
• Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these.
• Strategically prospect within key verticals to develop new opportunities and pipeline
• Follow the Value Selling sales process to win new business, expand withing existing accounts and ensure contract renewals
• Collaborate with an extended team and coordinate resources necessary to further sales cycle such as Solution Consultants, Customer Service, Partners etc.
• Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans etc.
• Working towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings and Renewal Rates
• Mentor team members and work on collaborative projects to help bring value to the team
• Occasional travel for training and/or meetings may be required.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and managed IT services, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

Konica Minolta Australia is transforming to provide a holistic range of IT services and we are currently seeking a passionate Marketing Communications Manager to join our team on a maternity leave cover basis. Reporting to the Chief Marketing Officer, this role is key to managing marketing communications across the Konica Minolta brand, products and services to create awareness, build trust and lasting customer relationships.

• Create and manage annual marketing communications plan, including budgets and timelines.
• Implement marketing campaigns, programs and events to advance Konica Minolta’s brand identity and awareness of product portfolio with existing and new customers.
• Oversee Konica Minolta’s public relations strategy and programs, cultivate meaningful relationships with external audiences and serve as the point of contact for communications.
• Lead internal communications initiatives and manage stakeholder engagement.
• Create comprehensive and effective content strategy with high engagement rates.
• Manage inhouse creative resource and development of creative for campaigns, events and company initiatives. 
• Design and develop effective sales and marketing materials to create awareness and connect customers with the brand and portfolio.
• Manage annual events calendar and ensure successful execution of customer and industry events to promote Konica Minolta and garner interest with products and services.
• Coach, guide and lead the marketing communications team to ensure set objectives are met and develop their capabilities.

Who are we looking for?

• Demonstrated experience in Marketing, Communications, Public Relations or related field in B2B environment.
• Relevant tertiary qualification in Marketing or Communications.
• Sound experience in content strategy, media buying, planning, briefing and agency management.
• Demonstrated experience in project management and budget management.
• Excellent attention to detail, time management and organisational skills.
• Strong verbal and written communication skills.
• Creative skills for contributing new and innovative ideas.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

As a member of the Unit 42 team, you will be one of the founding members of a newly formed team that is responsible for the successful adoption of purchased U42 offerings and driving the increased up-sell of additional services/products. We are looking for experienced SaaS sales or customer success professionals (ideally with cybersecurity domain expertise) who want to make an impact in a fast-paced, high-growth environment.

Your Impact 

• Ensure customers are maximizing their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers

  • Provide high touch/white glove customer outreach immediately post close to shepherd customers through the on-boarding process

  • Drive adoption- ensure customer applies the offering hours in a timely manner

  • Ensure customer is measurably satisfied with the service they are receiving

  • Informing customers of refresh needs and options 

  • Proactively identify up-sell opportunities and grow revenue

• Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive cybersecurity solution adoption to ensure they are leveraging the solution to achieve full business value

• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with consulting teams and become a Subject Matter expert over time

• Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points of contact within Unit 42, and touchpoint for all feedback from our customer

• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map services and associated business benefits to address their needs

• Serve as a customer advocate in influencing service and product roadmap and improvements

• Partner closely with sales and consulting teams to develop and apply these processes - Must be able to build trust and influence 

• Manage performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

• Capture and nurture CISO and execute relationships to influence the recurring strategic spend

As the Engineering Manager, you will play a pivotal role in driving our organization's transformation towards true DevOps practices, ensuring quality and safety is built into our Digital Engineering practices.

Your primary responsibility will be to lead and oversee the Quality Engineering function. Ensure that all aspects of quality assurance, including engineering practices around unit testing\integration testing, functional UI testing, performance, security quality assurance processes are consolidated into a cohesive and efficient practice to ship our Digital products faster and safer to production.

You will be instrumental in integrating quality engineering practices seamlessly into our development pods and deployment chain, enabling us to deliver high-quality software products to our customers faster and more reliably. Key to your success will be your ability to lead and inspire a team of quality engineers and developers, fostering a culture of continuous improvement and innovation.

By championing best practices in quality engineering and driving strategic initiatives, you will be at the forefront of our journey towards Digital excellence in digital engineering and digital product delivery.

Key Accountabilities:

• Develop and communicate a comprehensive quality strategy aligned with the goals and objectives of the Digital Engineering teams and business lines. incorporating modern Digital engineering, cloud-native development methodologies and best practices.
• Lead and mentor a team of quality engineers and testing professionals, fostering a culture of collaboration, innovation, and continuous learning to support the delivery of high-quality digital products.
• Inspire the broader Digital engineering community to take ownership in quality as part of their day to day development activities.
• Establish and optimise quality assurance processes and methodologies, including QE automation frameworks, continuous integration/continuous delivery (CI/CD) pipelines, and modern testing techniques (e.g., shift-left testing, behaviour-driven development, AppSec, Load testing etc).
• Collaborate with cross-functional teams to integrate quality engineering practices seamlessly into the DevOps pipeline and DevOps ways of working. Ensure that quality is built into every stage of the software development lifecycle.
• Develop and execute comprehensive test strategies for digital products, encompassing functional, non-functional (performance, security), and usability testing, and leveraging automation to improve testing efficiency and coverage.
• Drive continuous improvement initiatives to enhance quality engineering processes, tools, and practices, staying abreast of industry trends and emerging technologies to introduce innovative solutions that improve product quality and delivery speed.
• Build and maintain effective relationships with stakeholders, including product owners, developers, designers, and senior leadership, to ensure alignment on quality objectives and priorities, and communicate progress, outcomes, and challenges related to quality engineering initiatives.
• Identify and mitigate quality-related risks, ensuring compliance with regulatory requirements, security standards, and industry best practices, and implement processes and controls to monitor and manage risks effectively.
• Evaluate and select appropriate testing tools and technologies and manage relationships with vendors to ensure that the team has access to the necessary resources and support to execute quality engineering activities effectively.