We currently have a great 12-month maximum term contract (parental leave cover) opportunity for an experienced Content Strategy and Campaign Manager.  Reporting to the Senior Manager, Content, you will develop and manage the NRMA Membership team content strategies and campaigns to deliver a best-in-class content experience across web, app, print and social that is customer-centric while bringing to life the story of the NRMA that inspires members to journey more and engage with our program. 

The role is based from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home and sites across Australia as agreed and required for the role. 

Your responsibilities will include, but are not limited to: 

• Develop, implement and embed NRMA membership’s content strategies alongside NRMA membership’s Content and Brand leadership 
• Perform content audits or gap analyses to ensure the uniformity of content and its alignment with endorsed content strategies and business goals 
• Work collaboratively with the wider content, brand, insights, marketing, digital, product and creative services teams to translate a broad range of aims and objectives into effective, measurable strategy and content plans  
• Work closely with the member insights and data teams to ensure a customer-centric, data-driven approach to testing, measurement and refinement of content strategy to continually optimise and identify new content opportunities 
• Work with content leadership to manage the SEO strategy and incorporate SEO insights into content plans and oversee NRMA membership’s content governance model. 
• Partner with the sales teams across content and product areas to build content commercialisation strategies that are aligned to business goals and protect the company’s reputation 
• Manage quarterly content planning and NRMA membership’s overarching content calendar to enable editorial calendars to align with agreed business goals 
• Work closely with content creators and channel teams to ensure content is being created and distributed in alignment to the content strategy. This includes website, social channels, app, member email channels, and print channels 
• Oversee the planning, delivery and reporting of key NRMA Membership content marketing campaigns to meet business goals and drive value for members  
• Provide content briefs and ongoing campaign direction and collaborate with content creators and external vendors to produce effective content campaigns 
• Measure, monitor and analyse campaigns and optimise campaign performance against defined metrics and success measures by leveraging insights and data 
• Work with media team to look for PR opportunities to drive earned content opportunities including identifying trends and quick wins 
• Develop and present content strategy and campaign reports to stakeholders and senior leadership. 

What You'll Bring 

• Degree qualifications in English, Journalism, Communication or Marketing (highly desirable not essential) 
• At least 2 years’ experience in a content strategy role including planning, managing and measuring content marketing campaigns 
• At least 5 years' experience in a content production, content marketing or publishing environment 
• Strong stakeholder management and influencing skills with the ability to drive change and gain support for initiatives 
• Technology skills for updating websites or developing content architecture or integration of content into a website or platform   
• Expert understanding of planning and publishing and marketing content across digital platforms with experience in social media platforms and their performance 
• Keen data analysis skills with the ability to use GA and other digital content and marketing analytics tools  
• Strategic reasoning skills with the ability to organize multiple details into a coherent campaign 
• Expert written and verbal communication skills with the ability to create and present reports  
• Proven organisational and project management skills with the ability to multi-task and manage priorities in a fast-paced environment  
• Storytelling mindset that seeks to understand what audiences consume and how to create it 
• Up-to-date with the latest trends and best practices in content marketing and measurement. 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.   

• Progressive flexibility and well-being benefits to balance all of life's priorities  
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  
• Discounts on all NRMA insurance products including car, home & travel  
• Opens the door to other opportunities across the NRMA Group 

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

Closing date for internal applications is 5.00pm on Wednesday, 29 May 2024.  For further information, please contact Sam Ellsmore, Talent Acquisition Lead.  

Successful applicants will be required to complete pre-employment checks. 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes. 

• Join a highly engaged and collegiate team
• Retain and grow an exceptional Portfolio 
• Hybrid working as standard 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As a Relationship Manager at Rest, your key responsibility is to retain and grow a portfolio of Rest's largest existing clients by providing employers and members exceptional account and relationship management services. By understanding their specific needs and goals, you will offer personalised support and tailored solutions, building strong and enduring relationships.

Your role is critical to the company's success, as your commitment to outstanding service and effective communication of Rest's value will drive client retention and portfolio growth. Additionally, your focus on creating positive client experiences will expand Rest's reach through recommendations and amplifying our market reputation.

As a highly experienced Relationship Manager at Rest, you play an essential role in driving client retention, growth, and expansion.

• Own and lead the retention and growth efforts for a portfolio of Rest's largest existing employer clients.
• Act as a representative for Rest in industry and association partner forums to effectively promote and maintain our strong market position and brand awareness among our clients
• Collaborate with Rest teams and partners to deliver market-leading customer service and resolve issues promptly.
• Identify and pursue growth opportunities by developing and maintaining relationships with senior and executive employer contacts, influencers, and key decision makers.
• Strengthen engagement with key employer contacts through regular meetings, including the ongoing governance of the employer Management Committees.
• Identify new opportunities within existing employers/parent companies, such as sub-plans or brands within a group, to drive growth.
• Develop and proactively deliver annual engagement and activity plans with employers aligned with Rest's strategic objectives.
• Produce and deliver tailored client reports that provide insights into employer/employee activities, product usage, and engagement with Rest, facilitating a deeper understanding of client needs. This may include presenting to the Rest Executive Leadership Team.
• Identify opportunities to implement or enhance existing products and services for employers and their staff, in line with Rest's culture and industry best practices.
• Deliver workplace education and engagement programs to members that lead to improved product utilisation and retirement outcomes.
• Work closely with internal Rest teams, including the Workplace Super leadership and Member Teams, to ensure coordinated service delivery aligned with Rest's core values.
• Foster collaboration, cross-functional cooperation, and expertise leveraging across all Rest divisional teams.
• Act as a mentor and coach to other Workplace Super team members, providing guidance and support in delivering exceptional account management services.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Plans and coordinates all aspects of  projects from initiation through delivery.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Identifies needed resources for projects, defines and assigns major project roles.
• Creates project charters to identify project scope, critical success factors, risks, etc.
• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.
• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.
• Interacts with sales, systems engineering, product development, and other members of cross-functional teams.
• Oversees schedules and budgets to ensure goal attainment.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May include managing the customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel.
• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• Knowledge of the industry project management best practices, e.g., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
• Knowledge of financial services industry
• Knowledge of company’s products and services
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
• Demonstrated skill in managing project budgets and timelines
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Excellent analysis, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills
• Ability to interact effectively with executive level clients
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS’ Capital Markets segment serves investment banks, investment managers, securities and trading firms, corporations and insurance companies, and more. Our solutions provide for the full transaction processing lifecycle, risk management and compliance across multiple asset classes and lending structures. Spanning both the Sell and Buy Side of the financial services industry, we enable our solutions through our managed and professional services offerings

What you will be doing

As part of the Project Management Practice within Capital Markets the Senior Program Manager will ensure the successful end-to-end delivery of the largest and most complex customer projects and internal change initiatives using a structured, controlled, tool and methodology based, scalable approach. 

Key Responsibilities Include:

• In conjunction with the Capital Markets stakeholders, initiate and set goals for programs according to the strategic objectives of the business, planning the programs from start to completion

• You will ensure the product delivery program (BA, dev, QA i.e. ‘build’), the implementations projects and the support teams (Managed Services, Customer Services) are aligned

• You will maintain effective dialogue at all levels of a client organisation, up to and including C suite, likewise within the FIS leadership structure

• Formulation, organisation and monitoring of multiple, large, often inter-connected projects

• Oversight, composition and ownership of the delivery strategy

• Responsibility for leading and evaluating Project Managers and other staff as part of a project engagement

• Strictly control and manage deadlines, budgets and activities

• Assume full responsibility for program governance and commercial oversight

• Helping to review/rescue programs to put them back on track

• Establish, refine and rollout 'best practice' policy and procedures for program/project management activities across the whole of FIS’ Capital Markets operations

What you will Bring:

• Substantial proven experience as a Senior Program Manager, having already managed complex, high value programs

• Previous experience in Capital Markets/Financial Services. Knowledge of Treasury Products would be an advantage

• Thorough understanding of project/program management techniques and methods

• Ability to relate well to C Suite clients as well as negotiation skills and ability to influence outcomes

• Working knowledge of MS office and program management software (MS Project etc.)

• First class presentation skills

• Willingness to travel when necessary

What We Offer:

This is a fantastic opportunity to join a truly global Fortune 500 Fintech and make your mark on significant multi-million dollar projects.  We also offer:

• Genuine opportunities for advancement

• Flexible, hybrid work environment

• Competitive compensation package including medical and personal insurance and employee share scheme

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass