Sodexo is currently seeking a suitably qualified and experienced Injury Management Coordinator to join our team in a permanent position.   Reporting to our General Manager, Workers Compensation, and Injury Management.  This role is Monday to Friday 38hrs per week. The role is based in our Perth Support Centre in Balcatta with occasional travel to remote sites.

This is a general scope of duties for the position of Injury Management Coordinator:

• Ensure injury management activities for work-related and non-work-related injuries/illnesses are coordinated and implemented in a timely manner to optimise a recovery at work
• Liaise with injured workers, health professionals and key internal stakeholders to support management of physical, psychological and psychosocial incidents addressing recovery at work, fitness for work, wellbeing and safety.
• Work collaboratively with the Insurers and legal teams to achieve desired RTW outcomes and resolution of workers compensation claims, ensuring responsible financial claims management
• Effectively set expectations and educate internal stakeholders on legislative and internal injury and claims management obligations
• Plan, develop and implement pro-active injury management and rehabilitation strategies
• Ensure set timeframes and compliance measures are adhered to with all legislative codes, company and client driven policies and procedures
• Lead and participate in sessions with stakeholders through case conferencing, claims reviews, injury management training and regular onsite visits 
• Ensure timely claim reviews for planning, developing, and executing claim strategies
• Accurately complete administrative tasks associated with injury management, fitness for work and workers compensation
• Development and timely provision of incident reports
• Calculate, authorise and process weekly compensation payments and ensure timely reimbursements from insurer

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT JOURNEY BEYOND:

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 15 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station; nostalgic Vintage Rail Journeys; barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

ABOUT YOU:

·         Do you have a sound understanding of the tourism industry?

·         Does talking about travel and new experiences excite you?

·         Do you enjoy helping people plan the best holiday experience possible?

·         Do you have great communication and interpersonal skills?

·         Are you computer savvy and able to confidently learn new computer systems?

·         Do you display exceptional attention to detail and the ability to problem-solve effectively?

·         Can you work under pressure and manage a high-volume workload, while maintaining a consistent and high level of customer service?

·         Experience in a similar role, as well as reservations system experience is also highly desirable.

If you answered yes to all the above, we want to hear from you!


ABOUT THE ROLE:

We have exciting opportunities available for customer-focused and sales-driven individuals to join our Travel Centre team based in our Perth or Adelaide office. This position offers the flexibility to work across a 7-day roster cycle as well as work-from-home options after passing probation.

Your primary responsibility would be to provide a full travel experience service that goes beyond our guests’ expectations.

As a Travel Sales Consultant, you are the start of our guests’ journey of a lifetime.


KEY RESPONSIBILITIES:

·         Initially, your time will be spent getting to know our team, learning about our amazing products, using our booking systems, and buddying up with one of our talented Travel Sales Consultants.

·         You will offer exceptional customer service to assist our guests with their holiday of a lifetime through our various communication platforms including over the phone, via email or on webchat.

·         Using your creativity and passion for the tourism industry, you will provide our guests with a suite of information relating to our products and offer personalised solutions and package options depending on our guests needs.

·         You will be an expert in your field and a product ambassador, all while working towards and achieving your individual plus team KPI's.


WHAT WE OFFER:

·         A full two-week on-boarding training program

·         Flexibility to work across a 7-day roster cycle

·         Work-from-home options after passing probation

·         Competitive salary and lucrative incentive program

·         Discounts on Journey Beyond travel and experiences

·         Study Assistance policy

·         Employee Referral policy

·         Purchased Leave policy

·         Parental Leave program

·         Private Health discounts

·         Employee Assistance Program

·         Discounts on Journey Beyond merchandise


HOW TO APPLY:

To register your interest in joining our team as a Travel Sales Consultant at Journey Beyond, please attach your resume and a cover letter to share with us why you want to join the team!

Job Purpose: We are seeking an Operations Coordinator to support our Energy & Resources Offshore operations portfolio. This role ensures the smooth delivery of Sodexo Quality of Life Services by managing reporting, manning, mobilization/demobilization, and other operational tasks. You will work closely with Offshore Site Managers and the Operations Manager to meet all client delivery requirements both onshore and offshore.

Key Responsibilities:

• Recruitment: Coordinate strategic recruitment drives, assist with mobilization/demobilization, manage casual labor pool, and support performance management.
• Administration: Oversee payroll, draft communications, maintain compliance, prepare reports, and manage action trackers.
• Coordination: Arrange travel and accommodation, manage subcontractors, handle injury management, and support enterprise agreement clarifications.
• Reporting: Ensure compliance with client and Sodexo contract management processes, manage P&L impacts, and participate in improvement processes.
• Support: Assist with performance reviews, tender deliverables, grievance resolution, and global initiative rollouts.
• Training: Guide training certification processes, ensure compliance, and support HSE training requirements.
• Site Travel: Conduct site visits, perform HSE assessments, and streamline operations.