In your role as Engineering Manager, you’ll be leading the web engineering team responsible for one of our most valuable subscription products, The Australian Financial Review. You’ll play a vital role in helping your team grow their skills professionally while delivering the product & technology roadmap for the authoritative brand on business, finance and investment news in Australia.

Deliver business/audience value

• Partner with key stakeholders to translate business goals and requirements into effective engineering solutions & deliverables 
• Drive the continuous improvement of squad processes and ways of work to improve team capacity and capability

Technical Leadership

• Drive adoption of best practice and ensuring engineering decisions align with the project and product engineering strategy
• Work with team members to guide solutions towards business and technology goals
• Act as a enabler, removing roadblocks to progress as needed
• Remove single points of failure by cross-skilling staff

Drive high performance

• Establish and maintain a highly motivated and high performance team culture through one on one feedback, mentoring, coaching and performance management
• Maintain high quality standards for yourself and software engineering practices of your team
• Effectively lead people processes including the hiring of new talent 

The trade marketing team is the B2B marketing function at Nine, including marketers, event managers and designers who together create meaningful sales collateral, campaigns and events that influence and change the perception of Nine’s brands and products in the eyes of advertisers, creative agencies, media buyers and industry press. The division sits within Nine’s Group Marketing function.

Reporting to the Head of Content, the Group Trade Marketing Manager is directly involved in planning, developing and executing trade campaigns and initiatives, overseeing timely go-to-market collateral across Total Television, Publishing and Audio, working with stakeholders to achieve key business outcomes and being the key contact for Internal Communications. With 2x direct reports, this role is responsible for overseeing wider team projects, managing multiple tasks at any given time, as well as supporting, guiding and inspiring the team to grow.

Note - This role is a 13 month maternity leave cover contract. 

Role responsibilities:

• Work closely with Content Partnerships stakeholders to lead medium scale go-to-markets across Total Television, Publishing & Audio brands
• Lead comms planning & execution across Nine’s owned channels: LinkedIn, our corporate website NineforBrands.com.au, fortnightly Nine Insights newsletters & internal Audience Insights reporting
• Support on initiatives such as Nine’s Talking Media podcast production 
• Lead Powered by Nine case study execution 
• Support on post campaign reporting & analysis, including bringing new ideas & initiatives to the table
• Management of 2x direct reports in Trade Marketing Executive roles

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe