First Focus is Australia's best mid-market Managed Service Provider, bar none (we just go nominated #1 for a 7th year running on CloudTango.net!). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Network Engineer in Sydney. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of technical specialists work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great networking specialist value different things to Service Desk - access to new technology, opportunities to perform more advanced work, great clients and peers

• We find and retain the best. Best Service Desk, best Project Engineers, best team!

Duties:

As a Network Engineer, you are responsible for the design and support of networking solutions and associated project delivery for First Focus and our clients.

The right person for this role will:

• Design, implement, maintain, and support our clients and First Focus’ growing network infrastructure. You will be part of a systems engineering team that is responsible for designing and supporting scalable, maintainable, highly available network architectures that meet client objectives and SLAs.
• Operational Network Management and monitoring for client networks.
• Routing, Switching and firewall deployment of networking technologies.
• Provide project support as required to deliver projects across multiple clients.
• Resolve network and service issues
• Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, SD-WAN)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

Desired Skills:

To perform this role, we are seeking most of the following experience:

• Solid network engineering experience
• Currently working for or have experience working for a Managed Service provider
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Experience with network technologies (i.e. Cisco Meraki, Fortinet, Fortigate, Unifi, Aruba, Palo Alto)
• Exposure to Routing, switching, Wireless networking, Firewalling and advanced network security, SD-WAN etc
• Cisco CCNA Routing and Switching certification (CCNP certification highly valued)
• Fortinet Certifications would be valuable as well so if you have these, let us know
• If you have MS Server, Storage and Backup experience it would be considered super awesome
• Excellent written and spoken English

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentoring program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

• Australia’s leading educational video platform as we scale globally
• Join a high-performing, passionate and motivated engineering team with a culture of best practice
• Permanent role, full-time, working hybrid from home and in the Sydney office

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, making video learning easy by building innovative tools, systems and services to provide the education sector with an intuitive platform to view and share high quality videos.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and the benefits of a flexible, open and vibrant work environment.

Are you ready to take your first step with us?

The role:

We are looking for a talented Data Engineer to join our fast-moving Product Team that ships code to production many times a week. We’ve built a fully cloud, best-of-breed data pipeline on top of AWS services and Snowflake, DBT, FiveTran, HighTouch, and Looker.

Our product is used by millions of users around the world and we stream millions of events from our products and services that are transformed, hydrated, and stored in our data lake. We are looking for someone to join the team and help make our data useful to teams.

This role resides within the Product Team, so there is no expectation to spend time in cross-departmental meetings and interface with internal stakeholders, leaving you with more time for big projects and deep work. The ideal candidate is a smart, personable, and friendly Data Engineer who communicates in a clear and concise manner. You live and breathe best-practice engineering and are passionate about learning new technologies

Responsibilities:

• End-to-end responsibility for data projects and work to enable our engineering teams by making data useful:
• Design, build, and maintain efficient, reusable, and reliable data pipelines and ETL processes.
• Develop and manage the data architecture to ensure data quality, integrity, and security.
• Implement best practices for data management, including data governance and data lifecycle management.
• Collaborate with product and engineering teams to understand data requirements and provide scalable solutions.
• Monitor and troubleshoot data issues, ensuring timely resolution and minimal disruption.
• Work closely within the team to support data visualization and reporting solutions using Looker.
• Create and maintain documentation related to data engineering processes and workflows.

Requirements:

• Solid experience working in data engineering or software engineering
• Experience with cloud Data Warehousing (Snowflake) and Data Lake experience
• A strong understanding of ELT/ETL processes and data architecture
• Nice to have, experience with data structures and query languages in relational DBs such as MySQL and MS SQL Server
• Experience with DBT and familiar with the best practice of data transformation and adherence best practices.
• Familiar with AWS native services (S3, DMS, Lambda, Glue, etc)
• A passion for data engineering and analytics
• Understanding of statistical models
• Ability to visualize data with the knowledge of BI tools (we use Looker)
• Ability to maintain data infrastructure, and data pipelines and ensure data integrity
• Ability to communicate ideas, processes, and practices clearly

Benefits:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others

The Commercial Products team manages a fleet of custom-built systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads into our linear broadcasts schedules. In other words, our systems manage all revenue associated with broadcast.

You’ll be joining a new team as a part of a key piece of CRM integration work within our sales systems - day to day you’ll be working with AWS, developing API’s, and ensuring an overall robust integration.
 

• Design, develop, and maintain integration flows using various platforms, APIs, databases, protocols, and data formats.
• Collaborate with and review code from other developers in the Commercial Products team to ensure each integration maintains a consistent level of technical standards set by the team.
• Implement and enforce robust security practices, including knowledge of OIDC/OAuth.
• Develop and maintain system integration architecture and comprehensive documentation.
• Participate in and, when required, facilitate team ceremonies.
• Work with other engineers to peer review code, solve problems, advise on best practices, and uphold high technical standards.
• Mentor engineers in cloud development practices, with a focus on AWS.
• Ensure performant database operations, particularly with SQL Server, Redis, and PostgreSQL.

The Commercial Products team manages a fleet of custom-built systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads into our linear broadcasts schedules. In other words, our systems manage all revenue associated with broadcast.

You’ll be joining a new team as apart of a key piece of CRM integration work within our sales systems - day to day you’ll be working with AWS, API’s, and ensuring an overall robust integration.

Key Responsibilities:

• Design, develop, and maintain automated test scripts for API testing using Postman or similar tools.
• Collaborate with developers, product managers, and other QA team members to understand requirements and design effective test cases.
• Perform thorough testing of APIs, web services, and cloud-based solutions hosted on AWS.
• Develop and execute test plans, scenarios, scripts, and procedures.
• Identify, document, and track defects using established processes.
• Ensure the software meets the highest standards of quality, performance, and reliability.
• Continuously improve the automation framework to enhance test coverage and efficiency.
• Stay up-to-date with industry best practices, tools, and technologies in QA automation.