We are seeking a highly organised and proactive Office Lead to join our Sydney CBD team. This role works closely with our Occupiers Services Team and Sydney directors. It ensures the efficient operation of our corporate sites while upholding the excellent delivery of front of house and guest management experiences.

You will be an active communicator, innovative thinker and hold a high level of commercial acumen. Providing excellent service, and ability to deal with a variety of issues concurrently comes naturally to you.

Some of the key responsibilities will include:

• Collaborate with Occupiers Services Team to align office operations with business requirements.
• Oversee corporate hospitality, front of house and event facilities to enhance the Colliers brand and drive growth.
• Cultivate constructive and harmonious relationships with suppliers and stakeholders to ensure seamless business to business delivery.
• Drive continual improvement in office management services during a current operational discovery phase by investigating contemporary solutions and working alongside multiple stakeholders.
• Go-to onsite contact for facilities and property queries, business process and initiatives.
• Oversee the maintenance and operations of vendors for soft services.
• Monitor onsite health, safety and risk management.
• Support and manage Front of House/Guest Services personnel.
• Maintain and actively participate in business services including operational data set management, supplier invoices and onboarding/offboarding.

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

As the Operations Lead you will be responsible for building a running partnerships operations for multi-disciplinary tasks for Partnerships as well as Creative projects for Partnerships Design and Diversity team. Your time will be split 50% solely focused on Partnerships needs, where you’ll have the opportunity to work across the business linking key stakeholders across product, engineering, finance, marketing and creative. 25% of your time will be spent working on operational efficiency across the Partnerships & Acquisitions group which includes creative production, and 25% coaching two project managers who look after day to day operations. You will be involved in strategic planning and will be expected to embody and build a high-performance culture, build relationships and guide the team to deliver extraordinary work.

Technical implementation for partnerships. You will be responsible for overseeing the technical execution of projects post deal completion. This includes handling data transfers, setting up financial and quality reports, and closely collaborating with product and engineering teams. Effective management will involve assessing backlog, estimating upload time, and communicating partner needs. Additionally, you will work with the review team to develop strategies for processing large data volumes. Attention to detail is crucial, ensuring a comprehensive understanding of contractual terms and creating wikis for necessary guidance.

Build and maintain key partner relationships. You’ll be the primary contact for our partners, managing various touch points to communicate MBR and QBR data packs, financial and usage reporting, and content review cadences. Additionally, you'll oversee major record label partnerships, conducting monthly reporting/syncs, manage reporting etc.

Build Operational Excellence. Your impact will extend across the group by coaching our Partnerships Design and Diversity Project Managers to support the creative team effectively. Leading internal communications, updating team documents and dashboards, creating playbooks, and seeking automation and optimisation opportunities within the group.

Create intrinsic value from partnerships. Your success hinges on your networking skills through Canva to achieve optimal results. Engage with internal teams on creative projects to enhance usage, assist in organising partner events with the vibe team and other stakeholders, and coordinate marketing initiatives for key suppliers as needed.

You're probably a match if

Creative operations mastermind. You’re an organisational whiz, a master of timelines, juggler of multiple projects and a creative management guru. You are a calm, approachable team member who exemplifies the Canva value of 'making complex things simple'. Ideally you will come from a service or production background with an extensive understanding of the client management process, an eye for detail, a love for contractual terms, and a desire to see all jobs big or small through to completion. You are someone who wants to champion industry-best practice and never settle for anything less.

Relationship builder and strong communicator: You thrive in being in front of partners, internal colleagues, and external stakeholders at all levels all the way to group leads, actively building strong relationships with them, ensuring they are successful with Canva. You’ve built this experience with 5+ years in a client-facing role, such as partnerships, account management, production or agency.

Ownership mentality: You act like an owner of your tasks and remit, and seek solutions to problems without being asked to do so. Then work collaboratively with others to drive successful outcomes. You have proven ability to lead initiatives from brief to launch and beyond, via self-learning and with minimal oversight. Your colleagues have faith in you to get the job done. You want to take the next step in your journey to a coach who drives value through your coaches and takes the time to build their confidence along the way.

Strategic thinker: You’re able to identify areas for improvement and present ideas in a clear way. You’re comfortable managing change and implementing improvements. You’re comfortable with research and data, and use it to inform your approach and validate your position. 

You’ll love this role if

• 5+ years of experience in a Program or Project Management, Account Manager or Operations role with agency, publisher or tech company
• Knowledge of Mode, Looker, and Jira
• Experience prioritising, managing and tracking multiple projects simultaneously with the ability to work autonomously in a fast-paced, high-growth environment.
• Have experience delivering results through optimising team processes
• You love building relationships internally and externally that facilitates business growth
• You are a people person who thrives in a team and collaborative working environments
• You are excited about the prospect of building the world’s largest content library
• You’re a master of juggling multiple priorities and have the ability to clearly communicate progress to the team.
• You enjoy working in fast paced environments

About the Team

At Canva, we create tools that empower the world to design. Our mission is to democratize design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Since launch in August 2013 we have grown exponentially, amassing over 170 million users across 179 different countries who have created more than 20 billion designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!

The Partnerships teams mission is to build the most valuable content library in the world. We work collaboratively across the Content & Discovery group to identify & implement opportunities to drive user engagement through content. This group is be focused on developing the world’s most inspiring and valuable library of photos, videos, animations, illustrations, graphics, fonts, and more.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
 

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

• Competitive remuneration
• 24-month max term contract
• Be part of an exciting Digital Transformation

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are seeking a passionate, collaborative Lead Process Analyst to drive process mapping, process improvement and service transformation enabled through our Digital Transformation Program (Program). The role will initially focus on establishing future state visions for the services and processes in scope of the initiative, later collaborating with our implementation partners and process owners to identify business rules and requirements to enable the configuration of our enabling technology.

 What you’ll be doing:

• Conduct thorough analysis and documentation of existing business processes related to the current ERP system.
• Collaborate with key stakeholders, including department heads and end-users, to gather insights and feedback on current workflows.
• Identify pain points, bottlenecks, and areas for improvement in the existing processes.
• Lead workshops and collaborative sessions to envision and design future-state processes aligned with the upgraded ERP system.
• Work closely with business and IT teams to understand system capabilities and ensure process design is optimized for efficiency.
• Develop detailed process maps, workflow diagrams, and related documentation for the future-state processes.
• Facilitate meetings and workshops with stakeholders to gather requirements and validate process maps.
• Communicate effectively with cross-functional teams to ensure a comprehensive understanding of business needs and requirements.
• Address feedback and incorporate necessary changes into process maps.
• Collaborate with the Change Management team to develop strategies for transitioning from current to future processes.
• Identify and communicate the impact of process changes on various stakeholders.

The skills and experience you’ll bring to the role:

• Bachelor's degree in Business, Information Technology, or a related field.
• Demonstrated experience as a Lead Process Analyst or similar role, in a fast-paced business environment.
• Proven experience as a Process Mapping Lead or Business Analyst in ERP implementation projects.
• Strong understanding of business processes, workflow analysis, and process optimization techniques.
• Experience with process mapping tools and methodologies.
• Familiarity with ERP systems and their impact on business processes.
• Proven ability to lead and collaborate with cross-functional teams.
• Knowledge of change management principles and practices.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.