With a hands on approach, the Revenue Manager is responsible for ensuring the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates and long-term customer satisfaction to support the overall revenue strategy for the hotel.

This role serves as the objective decision maker that will work closely alongside hotel Department Leaders and external stakeholders/owners to maximise hotel performance.

As our Revenue Manager, you will: 

• Analyse revenue trends in the local market daily to maximise RevPAR. 
• Perform analysis of competitor results using STR tool.
• Advise on future sales strategies, and business plans to increase RGI. 
• Prepare Short, Medium, and Long term forecasts, and provide commentary and in-depth analysis to hotel ownership.
• Work closely with operational departments to maximise available inventory, whilst maintaining product integrity and guest satisfaction. 
• Maintain a strong understanding of market segments, yield management techniques, supply/demand, and complex pricing relationships; continually monitor market demand drivers and adapt strategies to maximize revenue.

We offer the flexibility to work remotely or in a hybrid model, depending on the individual circumstances of the right candidate. 

What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
• Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

What will you be doing?

• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures

​At BlueScope, we offer opportunities to innovate and learn and grow with the business, always driven by Our Purpose – to create and inspire smart solutions in steel, to strengthen our communities for the future. With inclusive leadership and a positive, passionate team, working with us is an opportunity to experience a culture of connection and care, where every action you take matters, creating innovative solutions for our customers and communities.  

The Opportunity

Our Lysaght business is looking for a Account Manager to join the Sales Team based in Emu Plains. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As an Account Manager you will be responsible for managing a portfolio of hardware distributor customers, building strong relationships, working closely to identify needs, offer tailored solutions and ensure the continued success of our partnerships. You will also be partnering with key stakeholders across production, transport, and customer service.

We offer a competitive remuneration package including laptop and phone, a company vehicle, participation in our company incentive program, annual salary review and access to our Employee Assistance Program.

What Will You Do?

Providing tailored solutions to our customers, you will also be:

• Managing and growing a portfolio of hardware distributor customers in the steel building products sector.
• Build and maintain strong, long-term relationships with key customers.
• Negotiate pricing and product offering to meet customer needs while achieving business goals.
• Identify SOW opportunities and new business growth in your portfolio.
• Collaborate with internal teams.

More About You

Experience in customer service ideally with some exposure to sales or account management.

• Strong communication and negotiation skills
• Self-motivated with a result driven approach
• A customer focused attitude with a strong drive to achieve results.
• Ability to work independently and as part of a collaborative team.
• Industry knowledge in the steel building products is an advantage but not required.

Why BlueScope

As we continue to create strength for the future through our people, products and solutions, we want each and every day to be a chance to:​

• create innovative solutions for our customers and communities ​
• learn and develop as you grow, building career pathways for the future ​
• experience connection and care, and work collaboratively ​
• deliver work that matters and have your work valued.​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive work environment guided by our Diversity, Equity and Inclusion Strategy, and you can learn more on our Inclusive workplace intranet page. We encourage Women and First Nations people to apply. We’re passionate about driving our 5 sustainability outcomes that matter most to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time as we transform our business and drive sustainable growth, creating value for our customers and communities. Together, we're creating strength for the future.

Applications close Friday 13th December 2024.