About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.

The Role

As Sales Operations Manager, you will play a crucial role in supporting the sales team and managing procurement activities within the organisation.

Your primary responsibilities will include coordinating sales support functions, ensuring prompt and efficient procurement of goods and services, and maintaining strong relationships with clients and suppliers.

You will also be responsible for driving process improvement initiatives within the sales support and procurement functions. This involves identifying opportunities for streamlining processes, enhancing efficiency, and implementing best practices.

Key Responsibilities

• Provide support, mentoring and coaching to the Sales Operations Team
• Ensure effective utilisation of human resources
• Ensure daily duties and responsibilities are being met by the Sales Operations Team
• Ensure the Sales Operations Team have the capabilities, capacity, and equipment to meet the business requirements
• HR management of Sales Operations Team including performance appraisals, induction, onboarding, training and development
• Process assessment and analysis
• Identify improvement opportunities
• Implement process changes

• Collaborate with the sales team to understand their requirements and provide them with the necessary support
• Handle client inquiries, resolve issues, and provide exceptional customer service to support the sales process
• Assist in the preparation of quotations, proposals, presentations, and contracts for the Sales Team
• Coordinate with internal departments, such as marketing, finance, and operations, to gather relevant information for sales material
• Maintain and update client databases, sales reports, and other relevant documentation
• Receive and process client orders and internal orders
• Promote and maintain excellent supplier relationships

• Ensure returns are processed in a timely basis and followed through until credit is received

• Update configuration details in ConnectWise and registered on completed orders e.g. subscriptions
• Ensure adequate levels are kept of stocked items
• Ensure work area, stock room and loading dock are kept tidy and WHS compliant

• Proven experience in sales support, procurement, or a similar role
• Strong knowledge of procurement practices, market dynamics, and supplier management
• Excellent communication, negotiation, interpersonal skills, and the ability to collaborate effectively with cross-functional teams
• Proven experience in identifying and implementing process improvement initiatives, preferably in sales support or procurement
• Project management skills, including the ability to plan, execute, and monitor process improvement projects
• Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and develop effective solutions
• Proficiency in using relevant software applications, such as CRM systems and procurement software
• Strong attention to detail and organisational skills to manage multiple projects and deadlines simultaneously
• Ability to build and maintain strong relationships with internal and external stakeholders
• Defence Force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Hybrid / flexible working arrangements
• Supportive collaborative environment with excellent benefits e.g. regular staff events, free drinks and breakfast.

• Company culture that fosters learning, training, mentoring and development programs

Overview

We are an Australian technology company creating the future of mobility with software-defined driverless transport. To build this new future and respond to growing demand, we are on the hunt to employ fresh thinking, technical minds to join our dynamic team, where we will continue to innovate and thrive together.

Applied EV develops safety-rated, autonomous-ready, digital control systems (Digital Backbone) and modular vehicle platforms (Blanc Robot), for global commercial applications. We are developing the next generation of mobility, where vehicles run entirely on software and are programmable, improving efficiency & sustainability.

Applied EV creates an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for technology, automotive and innovation to explore our open positions and join our growing team.

www.appliedev.com

Job Purpose:

Position Overview:

The HR Manager will lead and manage the full spectrum of the Human Resources function across the organization. This role is responsible for end-to-end recruitment, performance management, Employee relations, providing HR counsel & advice and developing and executing HR strategies.

The HR Manager will ensure all HR initiatives align with the organization’s business objectives and contribute to the overall success of the company.

The ideal candidate will be commercially astute, capable of engaging with stakeholders at all levels within the organization and possess a deep understanding of HR best practices.

This is a true generalist role.

Key Responsibilities:

 HR Leadership:

• Develop and implement HR strategies that align with the organization's business goals and objectives.
• Provide advice to senior management on all HR matters, including workforce planning, talent management, and organizational development.

  Recruitment & Talent Acquisition:

• Manage the end-to-end recruitment process, from job posting and candidate sourcing to interviewing, selection, and onboarding.
• Partner with department heads to understand their staffing needs and ensure timely hiring of qualified candidates.
• Develop and maintain a strong employer brand to attract top talent.

 Performance Management:

• Oversee the performance management process, including setting objectives, conducting appraisals, and providing feedback.
• Implement programs that drive high performance and employee engagement.
• Address performance issues and provide guidance on performance improvement plans.

 HR Counsel and Advice:

• Provide expert HR advice and support to managers and employees on a wide range of HR issues.
• Handle complex employee relations issues, including conflict resolution, disciplinary actions, and grievances.
• Ensure that HR policies and procedures are up-to-date and effectively communicated across the organization.

 Employee Relations & Engagement:

• Foster a positive work environment that promotes employee satisfaction and retention.
• Lead initiatives that enhance employee engagement and organizational culture.
• Act as a trusted advisor to employees at all levels, offering guidance and support on career development and workplace issues.

 Commercial Acumen:

• Ensure that HR initiatives are aligned with the financial and operational goals of the organization.
• Provide insights and recommendations on HR-related costs, including compensation and benefits, to support the organization’s financial performance.
• Partner with finance and operations teams to ensure HR initiatives are commercially viable.

 Compliance & Risk Management:

• Ensure the organization’s HR policies and practices comply with relevant legislation and industry standards.
• Manage risk associated with employment practices, including compliance with employment laws and regulations.

 HR Information Systems (HRIS):

• Manage and optimize the HRIS to ensure accurate and timely data management.
• Utilize HR analytics to drive data-informed decision-making and report on key HR metrics.
• Ensure compliance with all HR-related legal and regulatory requirements through effective HRIS management.

The ideal candidate will have:

Education: Tertiary qualifications in Human Resources, Business Administration, or a related field preferred

Experience: Minimum of 10+ years of HR experience across the gamut of HR.

 Skills:

• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Proven ability to manage complex HR relations issues.
• Demonstrated commercial acumen and ability to align HR initiatives with business objectives.
• Strong multitasker, excellent attention to detail, resilience and people skills

This role is 100% in office and open to candidates who hold unrestricted working rights for Australia.

• The opportunity to have ownership over your responsibilities.
• Satisfaction in being at the forefront of creating the future of a new and growing class of autonomous electric vehicles.
• Work alongside a friendly and passionate team on cutting edge technology.
• The opportunity to take charge of your role and grow with the business.
• Enjoy kitchen facilities, including an on-site barista, with free snacks, drinks, lunch, fresh fruit and tea/coffee provided daily.