We are seeking a detail-oriented and analytical Quality and Assurance professional to join our team in Richmond, Australia. In this role, you will be responsible for ensuring the highest standards of quality across our products and processes.

• Develop, implement, and maintain quality management systems to ensure compliance with industry standards and regulations
• Conduct regular audits and inspections to identify areas for improvement and ensure adherence to quality standards
• Analyze data and generate reports to track quality metrics and identify trends
• Lead root cause analysis and implement corrective actions to address quality issues
• Collaborate with cross-functional teams to develop and implement process improvements
• Train staff on quality procedures and best practices
• Stay up-to-date with industry standards and regulations, ensuring the organization remains compliant
• Manage and maintain documentation related to quality processes and procedures
• Participate in continuous improvement initiatives to enhance overall quality and efficiency

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports. We are seeking to employ on a Part Time basis, 3 to 4 Days per week.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

The Payroll Specialist is responsible for ensuring the timely and accurate processing of the Weekly, Fortnightly and Monthly pay runs. You will also responsible for ensuring the accuracy and integrity of the payroll system data in accordance with applicable Federal and State legislation as well as Montu Internal Controls.

Key Responsibilities

• Payroll Processing:
  • Accurately process and reconcile employee timesheets and salaries in line with Montu’s contractual obligations and employment legislation.
  • Calculate and process adjustments, including salary increases, bonuses and other compensation components in line with Montu contractual obligations.
  • Calculate and process termination payments within legislative deadlines.
  • Calculate and process expense reimbursements approved through expense system in line with Montu policies.
  • Accurately process third party and legislative deductions and payments in line with Montu legislative obligations.
  • Ensure accurate accruals of leave entitlements, superannuation and other employee benefits in the payroll system.
• Payroll Queries:
  • Address all general payroll queries from employees, providing general guidance on pay interpretation and Montu policy.
  • Resolve payroll-related issues promptly and efficiently or escalate to management where appropriate.
• Records and Systems Maintenance:
  • Maintain accurate employee data within the payroll system assuring alignment with the HRIS system by regularly auditing the interface and fixing errors.
  • Maintain accurate record keeping of all payroll related correspondence and supporting documentation in line with Montu internal controls.
  • Assist in any system maintenance upgrades, testing or implementations.

As a Patient Experience Specialist, you will be the frontline of support for our patients, ensuring that every interaction results in an excellent experience for both our current and potential patients. Whilst leading with empathy, you will focus on call efficiency to maximise the number of patients you can assist during your shift.

This is a fast paced, phone based role, suited to someone who is dedicated and enthusiastic in handling both inbound and outbound communications via phone and ticketing system, live chat, and email, and provides daily team support to ensure a smooth flow of inquiries and complaints within the clinical and operational teams.

Responsibilities include: 

• Customer Interaction - Via phone, live chat and email 
• Issue Resolution - Taking ownership of patients' problems, investigating, troubleshooting to resolve issues efficiently
• Product knowledge - Maintaining a comprehensive understanding of our products and services to ensure patients are provided with relevant and up to date information
• Problem Solving - Utilising critical thinking to handle complex patient issues to find the root cause and implement strategies to prevent similar problems in the future.  
• Technical Skills - use multiple technical systems effectively 
• Documentation - Taking accurate, concise notes from patient interactions 
• Communication - Ensure clear and professional verbal and written communication which patients can easily understand
• Conflict Resolution - Handle patient escalations to work towards a solution
• Continuous Improvement - Actively participate in training and workshops, providing feedback to the team and suggesting improvements for the patient experience
• Privacy and Data Compliance - Ensuring all privacy policies are adhered to
• Ensuring you are meeting daily KPIs and activity targets 
   

ROSTER & CONDITIONS:

Role Commencing: 13 January 2025
Hours: Availability between 10am - 6pm WA time (during AEDT, daylight savings) and 11am - 7pm WA time (during AEST, non-daylight savings) + one weekend shift per month, Saturday and Sunday
Training: Must be available for initial 5-6 weeks (from 13 January 2025, 10am - 6pm WA time
Location: Western Australia
Pay cycle: Fortnightly 
Salary: $63,700 per year + superannuation