As a Patient Experience Specialist, you will be the frontline of support for our patients, ensuring that every interaction results in an excellent experience for both our current and potential patients. Whilst leading with empathy, you will focus on call efficiency to maximise the number of patients you can assist during your shift.

This is a fast paced, phone based role, suited to someone who is dedicated and enthusiastic in handling both inbound and outbound communications via phone and ticketing system, live chat, and email, and provides daily team support to ensure a smooth flow of inquiries and complaints within the clinical and operational teams.

Please note: shortlisted candidates will be invited to an online assessment centre on 30th January. Please ensure your availability on these dates, as participation is essential for progressing to the next stage of the recruitment process.

Responsibilities Include: 

• KPI and Activity Targets: Achieve or surpass individual KPIs, focusing on metrics like CSAT scores, quality ratings, ticket resolution, and call volume targets.
• Customer Interaction: Engage with patients via phone, live chat, and email, ensuring each interaction is handled with empathy and professionalism.
• Issue Resolution: Take ownership of patient issues, investigate, troubleshoot, and resolve problems efficiently.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to provide patients with relevant and current information.
• Problem Solving: Use critical thinking to address complex patient issues, identify root causes, and implement strategies to prevent similar future problems.
• Technical Skills: Effectively use multiple technical systems.
• Documentation: Accurately document patient interactions in a clear and concise manner.
• Communication: Ensure all communication, both verbal and written, is clear, professional, and easy for patients to understand.
• Conflict Resolution: Handle patient escalations and work towards mutually satisfactory solutions.
• Continuous Improvement: Participate in training and workshops, contribute feedback, and suggest improvements for enhancing the patient experience.
• Privacy and Data Compliance: Adhere strictly to all privacy policies and guidelines.

Roster & Conditions: 

• Role Commencing: 3 March 2025 - Full Time, Permanent
• Hours: Availability required between 8:00 am – 7:00 pm AEST, plus one weekend shift per month (Saturday and Sunday).
• Candidates are expected to handle a high volume of inbound calls (please note some outbound calls + email is also required)
• Location: Work from home within Australia
• Pay Cycle: Fortnightly
• Salary: $63,700 per annum + superannuation

The Queensland Micro- and Nanotechnology Centre (QMNC) conducts and facilitates cutting-edge research in nanotechnology, microtechnology, and micro and nanosystems – work set to transform the future of climate science and the health and energy sectors. Our research activity spans physics, chemistry, molecular biology, applied mathematics and engineering.

The Technical Operations Specialist role involves maintaining facility equipment with technical expertise, offering high-level operational, scientific, and technical support, and providing training and supervision to frequent users. As a Technical Operations Specialist, you will be an expert in your assigned equipment as a "tool owner" and possess comprehensive knowledge of all other equipment within the facility. Join us to ensure the seamless operation and advancement of our cutting-edge microtechnology processes.

The Technical Operations Specialist is responsible for;

• Leading the operation and optimisation of advanced fabrication tools, enabling cutting-edge research and development.
• Providing high-level operational, scientific, and technical support, including training and supervision for frequent users.
• Managing and maintaining class 1000 and class 100 clean rooms and operating advanced micro/nano-fabrication and testing equipment.
• Overseeing facility-specific procurement, equipment repair, maintenance, and access processes, ensuring compliance with QMNC procedures and OH&S standards.
• Offering expert advice to researchers and clients, contribute to research projects, and stay updated with the latest advances in techniques and research.

About you
The ideal candidate will possess a Bachelor’s degree or higher in material science, chemistry, physics, engineering, or a related discipline. Additionally, the candidate should have extensive experience in a senior scientific role, or an equivalent combination of relevant experience and education/training.

This position requires a highly skilled professional with a strong foundation in their field and the practical experience necessary to excel in a dynamic research environment.

You will also have:

• Extensive experience in process development and optimisation within a semiconductor cleanroom environment, ensuring equipment operates at peak performance for advanced micro/nano-fabrication applications.
• Proven expertise in training and certifying users to independently operate specialised semiconductor equipment, enabling efficient and safe utilisation of cleanroom resources.
• Strong understanding of semiconductor characterisation techniques, with the ability to analyse and interpret data to inform process improvements and troubleshoot fabrication issues.
• Demonstrated ability to troubleshoot and resolve process issues, providing innovative solutions to enhance fabrication yield and ensure consistency in results.
• Commitment to maintaining compliance with OH&S standards, cleanroom protocols, and process documentation, with a focus on fostering a safe and high-performing work environment.

What we can offer
This is a fixed term (three year), full time position and will be primarily based at the Griffith University Nathan campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 7 range $98,603.20 - $106,825.90 per annum + 17% superannuation. The total FTE package will be in the range $115,365.74 - $124,986.30 per annum.

• Be uniquely you, come as you are!
• A great opportunity to take the next step in your Communications career.
• Work within a dynamic environment & leading brand!

As part of the Internal Communications Team, the Internal Communications Specialist will be responsible for engaging our store team through the creation and implementation of content that effectively communicates our BWS strategy along with operational messages.

Please note, this is a 10 month Fixed Term opportunity.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Manage the flow of all internal communication while prioritising timelines, accuracy and bringing to life our ways of working and values.
• Creation of engaging written content and management of daily store communication to our network of over 270 stores Australia wide. 
• Collaborate with stakeholders to develop and drive a communications plan for activities, initiatives and events, including product launches, seasonal events, brand campaigns, promotional activity and new policies and procedures.
• Working with business operations teams to challenge and improve communications for our teams leveraging comms analytics and insights.
• Supporting our teams by ensuring all communications received from the business are clear, concise and purposeful.
• Keeping our teams informed through various mediums including online, video and internal social media.
• Design & creation of visual content including presentations, digital and video collateral.
   

• Full-time or part-time 4 days minimum 

• Hybrid – flexible working options available 

• Goulburn, Queanbeyan and Eurobodalla region on the lands of the Gundungarra, Ngunnawal, Mulwaree, Wollondilly, Wiradjuri, Dharrook, Dharawal, Tarlo, Lachlan, Pajong, Parramarragoo, Cookmal & Burra Burra Peoples

WHAT’S IN IT FOR YOU 

Compensation: Up to $18,550 free income tax per year through Salary Packaging and opportunity to purchase additional leave. 

Flexibility: Flexibility to work full-time/part-time from home, from our Moruya NSW office and within the community. 

Culture: You're never alone. Enjoy an engaging, inclusive, and supportive team environment, with professional support, training, and supervision. Benefit from peer-to-peer learning through allied health support and key-worker best practice meetings. 

Professional Development: Access $500 for SPARK Communication training (Hanen). Enjoy a comprehensive induction program and ongoing training for all staff that includes group supervision with national leads. As well as, a “Leading at EACH” program for those that have leadership aspirations.  

THE ROLE 
Looking for a rewarding career in early childhood intervention? EACH needs an experienced Early Years Specialist to join our diverse team of Allied Health professionals, Social Workers, and Inclusive Education specialists. In this role, you'll: 

• Deliver supports, in partnership with families, to help them achieve their goals, using evidence informed best practice.  

• Use assessments, observations, and your understanding of child development to tailor support options that fit each child and family.  

• Empower families, caregivers, and professionals, helping them build skills and confidence to support children in their everyday lives using your coaching skills. 

• Connect children and families with their community to ensure they are included and can participate in the settings and activities they choose.  

• keep thorough records of conversations, developmental progress, and goals, in the NDIA business system. 

• Guide families through the application, implementation, and funding processes of NDIS plans. 

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Cammie Dinh (Talent Acquisition Business Partner) at [email protected] 

To be successful in this role you will have: 

• A tertiary qualification in Early Childhood/ Education

• Expert knowledge in child development and the ability to identify developmental issues. 

• Proven track record supporting families and children with developmental delays/disabilities, including the implementation of effective strategies for families to practice at home and other settings. 

• Comprehensive knowledge of the NDIS Early Childhood Approach and early childhood intervention best practice principles and the National Disability Insurance Scheme   

JOIN US AT EACH 

EACH has been committed to delivering health and support services that improve lives and strengthen communities for over 50 years. Our workforce is made up of compassionate individuals who are here to lend a helping hand, offering a wide range of services tailored to meet the unique needs of each individual from all walks of live. Join us on this journey and let us make a difference together.    

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant. 

The Position

This is a full time (4 day / week) position. Working hours are flexible with the current shifts being 8am – 6pm and shared weekends. The position currently involves equal amounts of referral emergency (primary accession) and in-hospital critical care cases. There is an intention to transition to a primary critical care focus.

ARH provides a generous compensation and benefits package including superannuation (401K) and paid parental leave. Leave includes 4 weeks annual leave and 1 week conference leave.  A veterinary degree registerable in Australia with board certification (FANZCVS, DACVECC or DECVECC) eligible for specialist registration in QLD is required, although candidates who have completed residency training and are intending to sit specialist exams soon are invited to apply.