As a Support Specialist, you will assist our clients with technical support through support emails, phone calls, and online training meetings.

Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team.

Responsibilities:

• Become an expert user on our software and keep up to date with new features and enhancements.
• Working with customers and the Momentus development team to resolve software errors.
• Test new/improved functionality and/or bug fixes prior to general release.
• Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist.
• Provide user training on specific features and or modules.
• Maintain and oversee file server cleanup and maintenance.
• Build local Momentus sites for testing
• Become a trusted resource for key accounts.
• Educate and develop existing customer accounts.
• Demonstrate new features and unique use cases.
• Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite administration.

Reporting to the CRM Manager - Leafio, the role of a CRM Specialist is to support the development, execution, and continuous refinement of multi-channel campaigns and CRM communications that drive activation, engagement and retention.

The CRM Specialist will be responsible for ensuring marketing and CRM campaigns are built, QA’d and delivered on time.

This role will also analyse and report on campaign performance data to improve and optimise key metrics and campaigns.

Key Responsibilities: 

Delivery and Execution 

• Work collaboratively with business stakeholders interpreting brief requirements for delivery.

• Work collaboratively with your team to ensure delivery expectations are clear and on time for delivery. 

• Manage the scheduling, building, copy,  testing, and deployment of communications across the Montu Brands Lifecycle, campaigns, research and surveys.

• Manage delivery progress in workflow tools and team channels.

Marketing Automation 

• Configure and launch complex, data-driven journeys exercising good judgement and strong decision-making.

• Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.

• Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures,  including data management, privacy standards and system updates.

• Work collaboratively with IT and tech teams on requirements and participate in solution designs and concepting.

Customer Data Analysis and Reporting

• Utilise multiple data sources to generate insights and understand results.

• Utilise data to segment and target audiences effectively, personalising communications. 

• Drive a test-and-learn culture and conduct ongoing A/B + multivariate testing and other optimisation techniques to enhance targeting strategies.

• Analyse campaign data to identify trends and provide insights.

• Report on key performance insights and propose future improvements for review.

Data governance and compliance 

• Safeguard the brand through Privacy and SPAM act compliance and best practice. 

• Stay up to date on legislation changes and educate stakeholders.

• Ensure CRM initiatives adhere to Therapeutic Goods Administration (TGA) and Australian Competition and Consumer Commission (ACCC) guidelines.

• Capture customer consent and personal data at key stages of the customer lifecycle that assist in profiling and personalisation execute comprehensive CRM strategies, including acquisition, lifecycle, and retention initiatives.

Braze Super User

• Be a Braze expert, guiding internal stakeholders on platform utilisation and optimisation.

• Leverage Braze’s full capabilities to enhance technical performance and personalisation.

• Ensure that technical problems (including across platforms) are resolved efficiently, minimising any disruption to campaign execution for the CRM team.

Objectives and Key Results (OKRs) 

• Deliver on individual and set team OKRs as determined by the business 

Since 1942, Eriez has been more than a company—it’s a catalyst for innovation. Our journey began in the heart of Erie, Pennsylvania, but our impact reverberates across six continents, with our office in Epping, Victoria. It’s not just the cutting-edge tech; it’s the Eriez spirit. Here’s why we’re not your average separation technology powerhouse:

• Magnetic Magic: Our magnetic separation tech isn’t just science; it’s sorcery. We make metals dance, particles align, and impurities vanish
• Metal Detectives: Forget Sherlock Holmes; meet our metal detectives. They sniff out hidden treasures in conveyor belts, recycling streams, and mining pits. CSI: Scrapyard Edition
• Material Maestros: Handling materials isn’t a chore; it’s an art form

Are you an Electrician ready to take your career to the next level? Or an engineering mind who loves getting their hands dirty? If you’re passionate about combining practical, on-site problem-solving with cutting-edge electrical engineering, we want to hear from you!

We are on the hunt for a versatile Electrical Trade Specialist to work across three dynamic skill sets: drafting, engineering, and hands-on electrical work. This is your chance to grow, learn, and make a real impact while gaining qualifications that propel your career forward.

Electrical Engineering

• Collaborate with the sales team to provide technical expertise for projects in the early stages
• Perform electrical calculations and cable sizing for tailored solutions
• Visit client sites to assist with commissioning and servicing projects

Electrical Work

• Handle wiring and testing to ensure optimal functionality
• Support the factory team with electrical component installations

Drafting & Design

• Apply your drafting skills to produce technical electrical designs
• Receive training to help you achieve or enhance qualifications in Electrical Engineering (e.g., Diploma)

• A grade Electrical Licence with a passion for learning and upskilling in engineering
• Experience or interest in drafting preferred (we’ll help you qualify further if needed)
• A curious mindset, a can-do attitude, and a willingness to learn
• A keen eye for detail, with a track record of delivering exceptional designs
• Excellent communication and collaboration skills
• A proactive mindset and passion for innovation
• Efficiency and self-sufficient in time management to meet project deadlines
• Industry experience in designing mechanical, structural and/or process equipment to Australian Standards

This role is perfect for a tradie looking to expand into engineering or an engineer who thrives on practical work. If you’re ready to be part of a team that values both your hands-on skills and technical expertise, we’d love to hear from you!

Apply Now! Ready to take your skills to the next level? Send your resume and a cover letter outlining 5 reasons why we should hire you! Let’s build the future together!

• Cutting-Edge Projects: Work on groundbreaking projects that push the boundaries of engineering
• Collaborative Environment: Be part of a supportive team that values creativity and problem-solving
• Career Growth: Opportunities for skill development, mentorship, and advancement
• State-of-the-Art Tools: Access to the latest drafting software and technologies
• Employee Benefits: Bonuses and an additional 3% Superannuation on top of minimum legal requirements 

• Be uniquely you, come as you are!
• A great opportunity to take the next step in your Communications career.
• Work within a dynamic environment & leading brand!

As part of the Internal Communications Team, the Internal Communications Specialist will be responsible for engaging our store team through the creation and implementation of content that effectively communicates our BWS strategy along with operational messages.

Please note, this is a 10 month Fixed Term opportunity.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Manage the flow of all internal communication while prioritising timelines, accuracy and bringing to life our ways of working and values.
• Creation of engaging written content and management of daily store communication to our network of over 270 stores Australia wide. 
• Collaborate with stakeholders to develop and drive a communications plan for activities, initiatives and events, including product launches, seasonal events, brand campaigns, promotional activity and new policies and procedures.
• Working with business operations teams to challenge and improve communications for our teams leveraging comms analytics and insights.
• Supporting our teams by ensuring all communications received from the business are clear, concise and purposeful.
• Keeping our teams informed through various mediums including online, video and internal social media.
• Design & creation of visual content including presentations, digital and video collateral.
   

The Position

This is a full time (4 day / week) position. Working hours are flexible with the current shifts being 8am – 6pm and shared weekends. The position currently involves equal amounts of referral emergency (primary accession) and in-hospital critical care cases. There is an intention to transition to a primary critical care focus.

ARH provides a generous compensation and benefits package including superannuation (401K) and paid parental leave. Leave includes 4 weeks annual leave and 1 week conference leave.  A veterinary degree registerable in Australia with board certification (FANZCVS, DACVECC or DECVECC) eligible for specialist registration in QLD is required, although candidates who have completed residency training and are intending to sit specialist exams soon are invited to apply.