LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Family Law team

LEAP Family Law is a team of experienced family lawyers, legal professionals, skilled developers, innovative LEAP designers, and client focused operational experts. With family law practice in mind, this newly formed team has embarked on a journey to enhance the core LEAP product and introduce new tools designed to address the unique challenges in family law.

What you'll do

As this team focus on building and improving more Family Law specific products and features, the Product Specialist will create global material to ensure that internal and external teams are up to date with these product releases and updates. You will work with developers and content teams to get the up-to-date information that you need, and you'll use your exceptional communication skills to deliver this in a variety of forms including documentation, training videos and webinars. You will see this through to client feedback ensuring client recommendations are communicated appropriately to developers. Your day to day will include:

• Creating and editing online knowledge articles for all LEAP Family Law products
• Producing Release Notes for product releases
• Training new and existing staff on using the software and demonstrate new features
• Producing videos for Marketing purposes and online learning platforms
• Work with internal teams to obtain an in-depth understanding of the products and the documentation requirements
• Translate highly technical language into a voice for business audiences
• Proactively seek new and innovate ways to produce and share content

You are proactive, hardworking and highly motivated to build your career in LegalTech. On top of that you'll need:

• At least 2 years of LEAP product knowledge.
• Advanced writing and communication skills, including editing and proof-reading
• Strong attention to detail and the ability to express complex technical ideas in a simplified way
• The ability to work across multiple product lines with high attention to detail
• To be a confident speaker with outstanding presentation and facilitation skills

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we encourage you to still submit your application.

• We build and develop a market leading, “Legal Tech” product, with offices in Australia, New Zealand, United States, Canada, United Kingdom and the Republic of Ireland.

• We are committed to innovation and global expansion of our products and are constantly utilising new technologies to better our client experience.
• Our hybrid work environment offers the best of both worlds, whether you prefer to be in the office or work from home you have the flexibility to work however suits you.
• We encourage our employees to have a voice and to collaborate with each other to work on technical solutions, of course we have company visions and goals, but we want you to help us achieve these!
• We will invest our time and money in you to help develop your career. Open discussions and reviews will help us understand your career aspirations, maybe it’s a new certification you are after or an internal move to a new area, we will support you and your goals
• As a LEAP Family Law employee, you will receive a competitive salary and bonus that is reviewed regularly, paid learning and development opportunities, access to an employee share scheme that has been highly profitable, free platinum gym membership, great parental leave policy, social events and MUCH MORE!

Purpose of Role

• Develop and maintain the highest standards of quality and compliance to support Sobi’s practices in Australia.
• Implement systems and processes to ensure that Sobi products in Australia consistently meet or exceed established quality standards.
• Lead activities related to Good Manufacturing Practices (GMP), Quality Management Systems (QMS), and adherence to regulatory requirements.
• Ensure compliance with Industry Code of Conduct and company guidelines.

Job Description:

• Oversee, manage and update the Sobi QMS in Australia, including training rollout, annual reviews and ad hoc updates as required, and on a timely basis.
• Collaborate closely with Supply Chain to ensure the required quality standards are met; Review records and change requests on completeness, consistency, relevance and clarity;
• Review and approve GxP documents, ensuring all processes follow GxP;
• Prepare batch release documentation;
• Approve QA-controlled documentation (such as SOPs, batch records, working instructions);
• Conduct regular self-inspection activities to ensure audit readiness
• Support the development of Corrective and Preventative Actions (CAPAs) and continuous improvement activities;
• The role is based in Sydney – office-hybrid, reporting to the Finance and Operation Manager.

Key Responsibilities:

• Provide leadership in all matters relevant to the QMS (continuous improvement, training, etc.);
• Develop and manage company policies and Standard Operating Procedures (SOP) required by the QMS;
• QTC - Facilitate and assign related training to the affiliate employees;
• Sign relevant document after review of importation and repacking documents;
• Conduct root cause analyses, identify CAPAs, and determine product disposition to maintain the quality standards;
• Log non-conformance, change control and CAPAs into the QMS system;
• Assign to relevant stakeholder, follow up actions and closure;
• Support internal/external audits;
• Lead recall actions;
• Other projects, tasks and responsibilities as assigned by management;
• Behave ethically, responsibly, and professionally in accordance with Sobi’s values, internal policies and Australian Medicines Code of Conduct.