What you'll do

Working in our Claims team as part of the Customer Operations function, this is an exciting role where you will:

• Be an advocate for our customers and keep them updated on each step of the process
• Manage customer claims to fulfilment and return the customer to their pre-claim position
• Communicate with customers via phone and email
• Accurately assess coverage and make determinations on Car claims
• Help our customers through natural disasters with empathy and patience
• Determine liability based on the information provided and refer recovery opportunities onto our recovery partners
• Think outside the box by seeking additional information to validate events
• Work closely with our suppliers by maintaining relationships to ensure the best outcomes for our customers
• Maintain a high standard of compliance and ethical decision making.
• Work closely with experts who are there to support you.
• Have a say in the direction of the company - we pride ourselves on transparency at Open, we value your advice and our effective communication across the business sets us apart from our competitors.
  

What we're looking for

• Someone who is empathetic, customer-focused, community-minded and environmentally aware.
• Experience with Car or Home claim lodgement or end-to-end claim management is highly regarded however graduates, school leavers or people with no industry experience are all encouraged to apply.
• Someone who is Tech-Savvy! You love technology and embrace the future.
• This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career.

This role offers on the job mentoring and training so you can learn from the best. If you are passionate about providing a great customer experience, are tech-savvy and want to work for a company that gives you a voice, then this could be the role for you.

Next intake date: 23 September 2024!

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working (2 days at home)
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you
• Weekly team lunch, and regular social events

We’re on a mission to provide the best insurance experiences, at the best price, for the world. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable. In 2022, the AFR Fast 100 recognised us as Australia’s 7th fastest growing company but the best is yet to come – we plan on doubling growth in 2023. We also believe in using business as a force for good, Open is proudly a certified B Corporation.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team with an open and enabling culture that attracts the best creative and critical thinkers. This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career. Join us and let’s build the future of insurance together.

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

Find out more about our mission here!

About Aphex

At Aphex (https://www.aphex.co/), we believe that construction teams shouldn't have to plan with software that should have stayed in 1995.

That’s why we are on a mission to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. Instead of a mountain of spreadsheets, whiteboards, and stone tablets, our platform allows anyone on a project to plan and communicate their work with complete visibility of everything happening around them.

Our customers are the largest construction contractors that build the tunnels, roads, bridges and buildings we use daily. Our fantastic users are the engineers managing and planning these great projects.

We’re at an exciting stage of our journey. Having launched our V1 in the UK in 2019, we are now the platform that the largest projects and contractors in the UK and Australia are powered by. As we move from the product/market fit phase of our journey to larger and larger user and customer adoption, we are continuing to grow our team.

This is an awesome opportunity for someone who may not have buckets of experience, but are keen to get stuck in & learn as they go. You'll be joining our Customer Experience team based in Brisbane & our wider team are remote across London, Wales, Melbourne and the Philippines.

Join us on a mission to improve an industry that contributes to around 10% of GDP but is less productive than 20 years ago... It’s kind of a big issue.

The role

Customer Experience at Aphex is an exciting bridge between product and users. It is one part support to two parts product expert. On a typical day, you could find yourself;

• Documenting feature requests
• Analysing session data to uncover the tiny tweak that could make a big difference
• Working with our UX team to guide product evolution
• Solving problems in live chat
• Investigating and reproducing bugs
• Testing an upcoming feature release

As a product-led team with a deep focus on user engagement, you will find yourself at the heart of Aphex, learning rapidly about construction, software development, and building beautiful products that help infrastructure projects happen.

Beyond that, joining the team now will give you unlimited potential for professional growth - you will have as much responsibility and ownership as you want.

The Customer Experience team works across Brisbane and London, so you can expect to be drawn into working later, 1-3 days a week. However, this timezone spread does allow a high degree of flexibility to your hours.

Who you are

• You love to solve problems and help people.
• You are hungry to learn. Period.
• You have a growth mindset and can push yourself outside your comfort zone.
• You are engaging, genuine, happy and patient.
• You have great communication skills.
• You want to make a difference to people and the wider community by tackling a real and sizeable problem.

Nice to haves

• Experience in customer-facing roles.
• Experience in fast-moving SaaS businesses
• Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.

What we offer

• Opportunity for equity incentives over the long term
• Opportunities for growth in other areas of the company
• Macbook Pro
• Opportunities to upskill yourself with a training allowance and 1-week training leave
• Joining the Aphex team means so much more than just a job; we're a fun-loving company that believes in enjoying our work.
• Flexible, remote-first working with access to a convenient WeWork office

Hello and Kia Ora!

Start your game...

Entain Australia & New Zealand are fearlessly revolutionising the sports and racing industry. We're looking for a Procurement Specialist to play a pivotal role in achieving our bold and progressive company objectives over the coming years.

As a Procurement Specialist, your collaborative spirit and autonomous streak will see you both assisting and leading end-to-end procurement activities. You will be vigilant in your approach in order to optimise our integral processes, and daring in your style to command the trust of your team, internal stakeholders, and external partners. Establishing a genuine rapport while building robust relationships is a matter of instinct, and your drive to succeed will see you confidently collaborating with partners on an international scale.

Where and how you can work...

We have offices in Auckland, Wellington, Darwin, Sydney, Melbourne and Brisbane. We value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role will be based in Brisbane.

Your day-to-day...

• End to end management of procurement activities on assigned contracts; from internal stakeholder engagement through to contract completion.
• Identify and assess commercial risks with contracts, business deals, and market conditions.
• Assist the implementation of key contractual partnerships and undertake supplier management with key providers.

• Collaborate with all departments, mostly especially with Legal and Finance.

• Support internal stakeholders to raise awareness of Procurement expertise, policies, and procedures.
• Liaise with our UK counterparts on contract consolidation across the group.

You're a match if you ideally have...

• 3+ years procurement experience, managing multiple priorities as a jack of all trades.
• Solid experience enhancing and optimising existing processes to meet the business' operational cadence.
• Confidence and drive to build effective relationships with key stakeholders and external partners at any business level.
• A collaborative spirit and desire to work within a close-knit team, while also being trusted to deliver on specific projects autonomously.
• Flexibility with work hours in order to make calls to potential international partners.
• Knowledge and experience in the wagering industry would be desirable.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

Entain Lifestyle...

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Location: Mackay, Queensland

Salary: $204,206 - $258,910 (L18 – L27)

Job type: Permanent Full-Time or Permanent Part-Time

We are seeking a qualified and experienced Obstetrician & Gynaecologist to join team as a Staff Specialist or Senior Staff Specialist, you will be responsible for managing a generalist workload in both Obstetrics and Gynaecology.

The ideal candidate will have a strong focus on providing quality care centered and focused around the woman and her family.

Responsibilities:

- Fulfil the responsibilities of this role in accordance with the Queensland Public Service and the Mackay HHS Values

- Follow defined service quality standards and occupational health and safety policies and procedures to ensure high-quality, safe services, and workplaces

- Provide clinical expertise in both obstetrics and gynaecology for inpatient and ambulatory patients

- Foster a positive workplace culture through exemplary leadership practices and role modeling behaviors

- Participate in patient safety activities, teaching and supervision, clinical audit, research, committee representation, and complaints management

- Participate in the provision of specialist outreach obstetrics and gynaecology services to smaller health facilities

- Registration with the Medical Board of Australia with Specialist registration in Obstetrics & Gynaecology

- Fellowship or eligibility for Fellowship via the substantial comparability pathway of the Royal Australian and New Zealand College of Obstetricians and Gynaecologist (RANZCOG)

- Registration with the Australian Health Practitioner Regulation Agency with a current annual practicing certificate

- Current vaccinations

- Professional Development Allowance

- Attraction and Retention incentives

- Rural and Regional allowances

- Professional Development Leave

- Overtime, on-call, and recall allowance

- 5 weeks of annual leave

- Salary sacrificing options

- Up to 12.75% employer superannuation contribution

About Mackay Hospital & Health Service:

Mackay Hospital & Health Service is a vibrant regional center in tropical North Queensland, servicing a population of over 180,000. The region has a thriving economy that includes a diverse range of tourism, industry, education, and health sectors. Mackay provides comfortable rural and coastal living opportunities and is located near the beautiful Great Barrier Reef.

We believe in the power of referrals. Recommend a qualified candidate and receive a bonus through our referral program.

If you are interested in this role and would like more information, please don't hesitate to contact us at [email protected]

If this role isn't quiet suitable for you, please get in touch as we are working on a number of other roles that might be of interest.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments

About You

You enjoy learning and thrive in fast paced customer centric environment. You are a team player and appreciate and practice transparency in the workplace. You work well in a team as well as autonomously and are eager to dive in and learn new things. 

You will also bring:

• Experience in a customer focused position;
• Strong communication skills (written & verbal) with the ability to work with a wide range of people;
• A passion for educating customers and solving problems;
• Understanding of a quick moving environment;
• High attention to detail and the desire to learn new technology and systems;
• Ability to think outside of the box and solve problems quickly and effectively.

About the Role

We are seeking driven, energetic and customer centric individuals to join our Support Team! We support both new and existing Eway and Ezidebit customers with a range of enquires and are a pivotal part of our customer’s journey. Working with a small team, in an open planned office environment, you’ll deliver outstanding customer service experiences, with an emphasis on customer loyalty. 

Your key responsibilities will include:

• Managing and actioning incoming calls, chats and emails from business to business customers in a timely and effective manner;
• Responding, investigating and resolving questions and queries from clients;
• Maintaining client data and ensuring its integrity;
• Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for your, please APPLY NOW by submitting your CV. 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

About Beam:

Beam is Asia Pacific’s largest shared micromobility company, on a mission to turn little drives into better rides and make cities flow better for everyone.

Shared micromobility is one of the fastest-growing industries in the world, and we’re leading the way in Asia Pacific. We have established operations in Australia, New Zealand, South Korea, Thailand, Malaysia, Turkey, Japan and Indonesia.

Beam is the largest shared micromobility operator in Australia & New Zealand, with e-scooter and e-bike operations across more than 30 cities including most state and territory capitals.

Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.

What we are looking for

We are looking for an Operations Specialist to support our local team and supervise on-the-ground operations. You'll be someone who is willing and able to get hands-on in order to get the job done and grow the business.

What you'll do

●      Drive forward Beam’s operations across multiple operational verticals, including charging infrastructure, fleet management, and warehouse / supply chain management

●      Support Warehouse Operations:

○      Repair vehicles as required and coordinate the workshop priorities

○      Oversee a smooth inflow/outflow process of vehicles from the workshop to the street, so that we can maximise the number of vehicles available to be ridden

○      Ensure that battery charging is conducted in a way that adequately services rider demand

○      Manage inventory in your location ensuring its accurate and up to date

○       Ensure all warehouse safety procedures are followed

●      Support Fleet Operations:

○       Marshal vehicles as required and coordinate marshaling priorities

○       Respond promptly to resolve any vehicle-related complaints received from the council or community

○       Ensure all on-road safety procedures are followed

●      Coordinate and supervise the team of Scooter Marshals and Fleet Techs who support the operations

●      Review key operational metrics and manage a tight ship

●      Innovate constantly on existing processes and products

●      Support City Leads in other ways as required, including running or coordinating Beam’s in-person safety initiatives and providing customer service support

●      Proactive and hands-on attitude - you’ll be doing physical work as required (e.g. driving the van and doing vehicle repairs in the warehouse). Previous mechanic/warehouse experience is viewed favorably

●      Self-starter - you’ll get broad exposure to all aspects of the business so this is a great position to fast track your start-up career

●      Experience with people management and training

●      Passion for solving problems and delivering a great customer experience

●      Familiar with Office or Google Suite of applications (Sheets, Slides etc)

●      Strong written and verbal communication skills

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.
  

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

By submitting an application and/or confirming your candidacy, you acknowledge that you have read the Privacy Policy and consent to the Beam Group of Companies processing your data in accordance with the Privacy Policy. Please contact us if you change your mind at any time in relation to the consent you have provided.

Vendella is seeking a highly motivated Sales Support Specialist to join our dynamic team. If you have proven work experience in sales or sales support, hands-on experience with ERP and CRM systems, and excellent organizational skills, we invite you to contribute to the success of our sales initiatives.

About Us

Vendella Group, is a proudly New Zealand-owned and operated company that thrives on integrity, vision, passion, and innovation. With a rich history dating back to 1978, our founder Leon Brodie laid the foundations for a family-oriented business, evolving over the years to become a leading supplier of cotton products to department stores and supermarkets across New Zealand. 

With a branch now established in Brisbane and enjoying rapid growth you can join us in our journey of growth and excellence, where you'll be welcomed into a dynamic and supportive team committed to serving our customers and communities.

Responsibilities

• Develop product and industry knowledge through ongoing training and engage in continual self-development to stay up-to-date.
• Assist Sales Representatives in managing accounts and support trip planning, including region and frequency considerations.
• Resolve customer queries promptly, manage returns, log error reports, and take corrective actions.
• Maintain and update potentials on CRM, assign pipeline tasks weekly, and provide updates on significant jobs.
• Prepare proposals and quotes in a timely manner, and send samples and additional information as required.
• Timeously process orders, especially urgent ones, review pending orders, and follow up on backorders and dated orders.
• Set up saved carts and accounts, assist customers with online accounts and password resets.
• Assist Customer Care when required and submit a daily call activity report.

Qualifications: 

• Proven work experience in Sales or Sales Support.
• Hands-on experience with ERP & CRM systems.
• Proficiency with MS Office Suite.
• Understanding of sales principles and customer service practices.
• Excellent communication, collaboration, analytical, multitasking, teamwork, and problem-solving skills.
• Strong organization and prioritization abilities.
• Maintain a tidy desk and work area.
• Adaptability to changing work demands.

Our client believes in investing in the development of their employees. They strive to engage and grow their people to achieve their best. 

Benefits you will enjoy: 

• Meaningful and challenging work
• Ongoing professional development 
• Competitive remuneration package including profit sharing scheme
• Innovative culture & growth-focused team
• Security of a well-respected business

If your are keen to progress your career and grow with a business that has progression opportunities please apply!

Hello and Kia Ora!

Start your game…
At Entain Australia and New Zealand as we're expanding our Personalisation journey and seeking a passionate problem solver, to play a pivotal role in our strategy for Ladbrokes & Neds. As the Personalisation Lead reporting to the Marketing Automation and Personalisation Manager, you'll manage key projects, delivering customer-focused solutions across the entire customer experience.

While experience in Personalisation is advantageous, we recognize it's a relatively new field. If you have a background in Product Management, Direct Marketing, Digital Project Management, or any role where you've acquired relevant, transferable skills, we encourage you to apply. Ultimately, we are seeking an individual with a customer-centric mindset, passionate about contributing to the strategic implementation of initiatives across all customer touchpoints.

Where and how you can work
This role is in Brisbane, Australia, (HQ). At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day...

• Lead the development and management of an integrated, responsive, and scalable personalisation initiative to ensure we are delivering relevant communications across digital touchpoints.
• Develop plans to test new functionality and identify opportunities to leverage capabilities to meet the unique needs of our audiences.
• Identify and document opportunities, which should include a business case, a path to growth, an execution plan, and stakeholder buy-in.
• Work with the Insights & Analytics team to continually identify customer-focused, data-led opportunities.
• Present data-driven findings clearly and concisely to a variety of audiences, including senior management.
  Work with business stakeholders on the creation of new personalisation capabilities and features to be developed and tested through iterative frameworks, including product ideation & delivery, machine learning & artificial intelligence-driven segmentation and omnichannel message & offer delivery.

What you’ll bring…

• Highly personable and collaborative - you will be responsible for leading, influencing and engaging senior team members across the wider business.
• Highly organised and experienced in managing large-scale projects.
• A genuine passion for delivering the best customer experience possible.
• An ability to communicate across a wide range of topics. You pride yourself on your ability to hold your own in both technical and non-technical conversations.
• Ensures high quality of work, and relevance of the strategic and operational recommendations. You're not afraid to challenge the work in progress and the results and reorientate the approach and solution as needed.
• A keen interest in sport & racing (or at least, the data associated with it!)

Entain Lifestyle

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.