Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Food and Beverage Manager, to lead the Front of House operation of our luxury resort and lodge. This role will draw on your guest service flare and hospitality knowledge. Opening to the public in mid-2025, this role will be instrumental in the concept and creation of the Front of House aspect of our luxury hotel and lodge operation. This is a fun and truly unique opportunity.

• Working closely with the operation providing guidance and support to establish and maintain consistency in the delivery of the food & beverage including pre opening.
• Develop menus and collaborate with the culinary team on site to ensure the delivery of exceptional culinary experiences for our guests ensuring the food offering is unique to the property.
• Provide training to the team, ensuring they are proficient in service techniques, product knowledge, and safety procedures.
• Monitor and control costs, including food and beverage inventory, and other operational expenses, to maximise profitability without compromising quality and guest service.
• Engage with suppliers to source and select products, negotiate contracts, and ensure that quality and price standards are met.
• Continuously evaluate guest feedback and implement improvement strategies to enhance the overall dining experience.

About you

You will have a deep understanding of the Food and Beverage and Hotel industry, with previous experience in a senior position. Ideally, in leading a food and beverage establishment or hotel.

You will have a collaborative working style, be highly organised and be detail oriented. There will be a strong emphasis on continuous improvement to ensure and maintain the highest quality and distinctive service, fostering an engaged, skilled and motivated team. 

The ideal candidate will have:

• Extensive knowledge of food and beverage operations.
• Excellent organisational and time management skills, with the ability to multitask and prioritise in a fast-paced environment.
• Proven ability to manage budgets, control costs, and drive revenue growth.
• A passion for delivering exceptional service and ensuring guest satisfaction.
• Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Understanding of food safety and hygiene regulations, and Food Safety certificate.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As an Assistant Restaurant Manager at GYG, you will be supporting the Restaurant Manager with day-to-day operations, as well as guiding the team through bustling service periods. You will spearhead crew training, elevate the guest experience, and contribute to the management of inventory and finances.  

What's in it for me?  

So much! Check out some of the benefits below:  

• Competitive salary + bonus structure  
• Flexible rosters and employment stability  - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Restaurant Management and beyond
• A comprehensive training program and support to set you up for success 
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• Team building activities and regular crew competitions 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few 
• The possibility of owning your own franchise or joining our corporate office in future 

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Leadership experience in a fast-paced, high-energy setting  
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 
• Past success in achieving and driving KPI’s  

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

Reporting to Account Director, you will create impact within our Client Management Capability . Overseeing the growth of existing client accounts, implementation of policies and workflows that align with the best interests of the client and agency alike. You'll ensure client satisfaction and the success and longevity of the relationship with your accounts. You'll be influential member of the team and will contribute to the strategic development of the business and deliver new revenue opportunities from your clients.

Your primary responsibilities will include:

• Build relationships with clients and key account stakeholders
• Take ownership of specific areas within our client portfolio, and act as the primary connection between Jellyfish and the client
• Create and maintain accurate documentation, including client reports, scopes, briefs and presentations
• Work with our teams to serve clients, contributing to the retention and growth of the accounts
• Align with client business objective and guide clients on their digital maturity and growth
• Stay on top of industry updates and understand priorities for your clients based on their verticals and current marketing activities