About Rystad Energy

Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy. By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions.

Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, spanning every corner of the oil and gas industry, renewables, clean technologies, supply chain and power markets. Headquartered in Oslo, Norway, with an expansive global network, our data, analysis, advisory and education services provide clients a competitive edge in the market. For more information, visit www.rystadenergy.com.

The role

The Australia Commercial team is now seeking a dynamic individual to join our Perth team as a Client Success Manager (CSM) responsible for fostering lasting client relationships and being a trusted advisor to our clients.

Rystad Energy is looking for candidates with proven experience in customer success and/or business analysis, specifically within the Energy space. The candidate should ideally possess expertise in the SaaS industry, strong commercial awareness, excellent networking skills and ability to listen and understand customer needs.

You will get the opportunity to develop and execute product-driven and segment-focused client retention and growth strategies, as well as helping clients realize the full value of Rystad Energy’s databases and analytics to help them deliver on their business outcomes. You will also work closely with internal cross-functional teams such as marketing, product development, market research and client training to drive engagement and expansion across your client remit.

Key Responsibilities

• Act as clients’ trusted advisor by designing and delivering tailor fit engagement plans to help clients maximize value from Rystad products and services.  
• In charge of end-to-end customer lifecycle including but not limited to delivering onboarding sessions, providing tailor fit product trainings and answering client queries in a timely manner    
• Take ownership of tracking client usage rates and implementing relevant strategies with the account team to improve user adoption rates.
• Work closely with account team to identify upsell opportunities, initiatives to grow user base to maximize contract renewals rate
• Build and maintain strong client relationships with key stakeholders
• Become a conduit between clients and Rystad internal stakeholders eg. product managers, analysts, account team to provide product / services feedback
• Develop a sound understanding of Rystad Energy products and services and proactively help identify areas of improvement to increase market share and penetration.
• Provide timely support to your book of accounts and the wider client portfolio (globally)
• Proactively participate in industry and networking events to grow the Rystad Energy brand
• Maintain all client data and interaction records in the CRM system

Skills & Attributes for success

• Minimum of Bachelor’s degree required
• Minimum three years of experience in relevant sectors such as Energy, Finance, SaaS, or Consulting
• Proactive and self-motivated individual with a strong interest in client-facing roles, customer experience and business relationships
• Excellent written, oral, presentation and communication skills
• Willingness to travel based on business needs
• Previous experience with large enterprise / global customers is preferred
• Passionate about developing close relationships with our customers and enabling their long-term success
• Proven knowledge of Energy markets is a key strength
• Proven understanding of valuation models and economic analysis are highly desired
• Experience working with databases, CRM platforms and Power BI is an advantage
• Strong focus on collaboration and teamwork across functions and regions
• Strong Microsoft Office skills (PowerPoint and Excel)

Only candidates with full working rights in Australia will be considered for this role.

The role:

In this newly created role, you will be required to travel across Australia and New Zealand to spearhead and lead our acquisition focus in the ANZ market for our industry leading Transport Management System (zTMS). 

Established over 18 years ago in the Australian market, TransVirtual is a fully integrated platform connecting agents, carriers, and logistic businesses all over the globe. Its strength is in its simplicity and scalability, as well its ability to integrate multiple carriers for a full 360-degree view of your logistics business.   

This role is of strategic importance to open pathways to introduce our technology with transport and logistics companies all over ANZ. You will have a background in sourcing new business opportunities; and have extensive experience with negotiating high level deals that may be complex in structure.

Having knowledge of the logistics industry will be a huge benefit, but most importantly your ability to understand quicky the relationships and connections to unlock deals will be paramount. Because of the nature of these partnership opportunities, networking, connecting with key decision makers and having a presence online and in person at key events will play an important role in your success. The nature of this role would require you to be on the road very often to meet our clients across ANZ.

In support, we have a resourceful and dedicated team with decades of experience in the logistics space. As we are making in-roads into this market, this role represents a unique opportunity to make your mark and help grow this exciting technology abroad.    

Your key stakeholders will be our Head of Sales and General Manager. 

Why you will love this role:

• Become a sales leader in a brand-new market: We have a robust plan to expand further in the ANZ market, to connect our platform to businesses in the ANZ market. Get in the door early to grow within the ranks of a fast paced and growing organization.   
• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience.  
• Drive your initiatives to success: a large part of this role will you bringing your own ideas and experiences to meet the needs of our acquisition targets. As a business we thrive on everyone’s initiative to grow the business. 
• The team is built on accountability and trust: we have built our foundations on a Charter of Culture to support the team to meet milestones, drive to better performance and have open and honest communication…. always
• Friendly, remote team: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open.
• Opportunity to travel: You will be traveling across Australia and New Zealand to meet with clients and partners.

Essential Skills / qualifications:

• 4+ years’ experience in a business development role. 
• Adept at sourcing and following up opportunities to meet sales targets.
• Excellent communication and negotiation skills
• Experience in managing a contact pipeline – CRM updates (we use HubSpot)
• Networking experience to connect with business owners and managers. 
• A proven talent for opening doors and negotiating strategic deals.
• Ability to think and act fast as directions change to meet sales quota 
  
  

Desired Skills:

• Marketing university degree or equivalent – maturity in your thinking is what we are after
• Understanding/experience of the logistics sector / SaaS businesses
• Excellent communication and negotiation skills – find and close deals.
• Ability to connect with a range of customers and finding key buying habits of prospects
• Great team player who understands the importance of working together to meet a common goal.

About TransVirtual:

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions. 

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations. 

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada.

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros.

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you!

• 12 month opportunity

This position helps develop and implement multi-channel mandatory communications (cover letters, policy documentation, forms and policy schedules) to keep customers informed about their policy details throughout their lifecycle. The role works with the Customer Correspondence team and business stakeholders (Product, Legal, Compliance etc) to write and implement clear and concise mandatory communications and collateral, ensuring TAL meets our regulatory and compliance requirements.

What’s in it for you

• An opportunity to make a difference at an early stage, high growth business with the backing of a successful, international market leader. 
• A supportive environment with access to experienced professionals in Australia and the wider international business. 
• Competitive remuneration with the opportunity to grow with the business. 
• Great leave policies to help support work life balance. 

Duties and responsibilities

• Manage the end-to-end recruitment process for a broad range of roles, including volume recruitment of sales agents, customer service and retention agents. 
• Effective collaboration and relationship management with hiring managers and other key stakeholders. 
• Develop and maintain reporting dashboards to track recruitment metrics and performance, and provide relevant insights. 
• Lead process improvement activities to enhance recruitment efficiency and effectiveness.
• Actively contribute to enhancing the Neilson Financial Services brand in the recruitment market. 
• Collaborate with various teams to understand hiring needs, develop effective recruitment strategies, and execute efficiently.
• Work independently to deliver multiple high-volume recruitment projects. 
• Assist in collecting documents from new hires, managing background check documentation, and communicating with candidates. 
• Stay updated with industry trends and best practices in talent acquisition. 
• Provide support for various HR initiatives and projects as needed.