At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone.   

Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments.   

At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.   

We are proud to be part of Euronext Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our three key brands – XE, HiFX and Ria Money Transfer – to become the business that XE is today.  

The purpose of the Complaints Manager is to effectively manage customer complaints, ensuring the reputation of Xe is protected and that all complaints are handled within regulatory guidelines.  

Working closely with the wider management team and support teams across the business, the jobholder will lead from the front in ensuring a high-quality service is being delivered to customers. This will include providing feedback to managers on individuals and processes, highlighting any concerns and making recommendations for improvement. 

Our principles 

AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 

RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 

COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

What you’ll do 

• Investigate and handle global level 2 escalated complaints (written and verbal) for consumers and small businesses through to resolution, in line with the approach and timescales outlined in the complaint handling policy. This includes taking live escalated complaint calls and making proactive calls to clients throughout the handling of a complaint.   
• Exercise own judgement in the specific approach to take with individual complaints (written/verbal, timing of contact) and making informed and well-reasoned decisions in the event of financial outlay (gestures of goodwill).  
• Assist Compliance/Risk with compiling cases and regulatory reporting.  
• Review any customer feedback and respond where required. Daily management of customer feedback (Trustpilot/CSAT/Delighted surveys), providing responses and analysing trends. 
• Provide monthly MI and associated commentary to internal parties on Complaints and customer feedback as required– including identifying key trends, conducting root cause analysis and making recommendations for process improvement as appropriate to prevent reoccurrence. 
• Complete any complaint logs daily, ensuring all data and commentary is accurately entered. 
• Assist team members in Care and other support teams with Level 1 complaint responses, ensuring responses are within required regional timescales, working closely with Supervisors and Managers to address any training or coaching needs of individuals.  
  

Success Measures/KPIs 

The quality of the complaint handling will be monitored via audits. 

The quality of complaint resolution will be monitored against complaint regulatory body decisions.  

Who you are 

• Previous experience of managing escalated complaints in a financial services industry is essential.  
• Excellent verbal and written communication skills are needed in order to understand a client’s complaint and explain complex processes in a clear, straightforward but effective way.  
• A solution focused approach is required to persistently follow matters through to resolution  
• A high level of drive and motivation are necessary to achieve results whilst working cross departmentally, providing feedback and managing expectations at all levels, senior management through to team level.  
• The job holder should be quality driven, ensuring accurate data integrity and adherence to all processes. A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  
• The ability to work under pressure is essential, as is being someone who is change orientated.  
• A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  

 
Desirable 

•  Experience of writing and presenting reports 

• Competitive market-based salary 
• Annual Discretionary Bonus 
• Superannuation 
• Healthcare 
• 20 days annual leave increasing with each year of service (capped at 25 days 
• Paid day off for your Birthday 
• Discounted Euronet Employee Share Purchase Plan (ESPP) 
• Plumm Mental Health and Wellbeing  
• Volunteering day for a charity of your choice 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected] 

Futureverse is a technological and cultural foundation for the open metaverse where creators, companies and communities conjure their future.

The Futureverse infrastructure enables companies and creators to deliver the open metaverse experience that they want for their audience. A seamless portal in and out of all apps in the metaverse, Futureverse allows users to travel with a passport, friends, communications, finances and content.

Our vision is to enable every human to create the worlds they imagine. We are not building the future. You are.

As Technical Project Manager, you will play a crucial role in driving the delivery of our products to market. Your main responsibility is to oversee all aspects of the project lifecycle, from planning and scoping to delivery and execution based on the agreed vision and roadmap - managing project risks, issues, and changes. This includes ensuring stakeholders have a clear understanding of project scope and status.

When we say 'technical' we don't expect you to code, but you'll be able to speak the 'Dev' language and know what types of questions to ask the Engineering team. You'll understand the SDLC, you'll have an interest in web3 and will have experience in building complex products.

Key Responsibilities

• Develop and maintain project schedules, resource plans, and monitor progress against these plans throughout the project lifecycle.
• Coordinate and communicate with cross-functional teams, to ensure that project objectives are met on time.
• Translate technical documents and concepts into stakeholder friendly documents.
• Identify and manage project risks, issues, and dependencies, and develop and implement mitigation strategies as necessary.
• Ensure that quality standards are maintained throughout the project lifecycle, and that all deliverables meet or exceed the agreed-upon specifications.
• Provide regular project status updates to stakeholders, including the Product Owner, senior management, and other relevant parties.
• Manage project documentation, including project plans, status reports, meeting minutes, and other relevant docs.
• Foster a collaborative and productive team environment and promote best practices in project management.
• Align with ways of working strategy.
• Maintain data and project tracking in solutions provided.

• 5+ years of Project Management experience.
• Technical background - understand the 'Dev' language and have an understanding of CI/CD and what is needed to enable it.
• Knowledge of SDLC.
• Must have experience of woking in an Agile framework.
• Proven ability to execute in an agile and fluid environment.
• Strong understanding of web 3 technology is beneficial but not essential (you'll be excited about web3).
• Product delivery. Know and understand the product and future of.
• Experience in the building of complex products eg. technical product, web3 product, game, platform product.
• Experience of contributing to technical specification documents.
• Internal & external stakeholder management experience.
• Cross functional team management experience.
• Ideally you'll have some game experience.
• Start up experience is advantageous.
• You'll be based in New Zealand or Australia (if based in Australia you must be able to commit to working NZ hours)

We're a great place to work at

• Experienced and wickedly talented team and growing
• Venture funded by a consortium of leading crypto investors… and more every day
• Recent Series A funding - $54 million
• Plenty of opportunity
• Real work-life balance

We can offer

• Great variety (no two days are the same)
• Exciting international projects
• Engaging with global AAA gaming companies, game platforms and investors
• The right salary
• Day off to celebrate your birthday
• Sick leave from day one
• The chance to be part of the next generation of the internet...the decentralised Metaverse

If you enjoy being around creative people who are pushing the limits of design and technology, we want to hear from you!

For more information on Futureverse please visit https://www.futureverse.com/

Futureverse embraces inclusivity and celebrates diversity. We are committed to providing a fair, equal and unbiased environment for our people and community. Our values include being open-minded, open-hearted and open-doored.

We’re constantly on the lookout for great people who can help shape the future of the open metaverse with us.

We know applicants may not apply to roles if they don't tick all of the requirements, but please don't let this stop you. If you believe you have the values, skillset and ambition to help us put humans at the centre of the internet, we’d love to hear from you.

Burgtec is seeking a dynamic and experienced Project Manager to join our team at our Head Office in Berkeley Vale, NSW. This new role is a key part of our restructuring efforts, aiming to streamline processes and enhance client satisfaction.

About Burgtec

Burgtec designs, creates and manufactures office furniture and workstations. Over the last 40 years, It has remained at the forefront of design, continually injecting new products into its already well-established range of task chairs, workstations, tables, storage systems, and complimentary visitor, breakout, and soft seating pieces.

Burgtec maintains the traditional values of exceptional quality, attention to detail, superior market-leading design, and customer-focused service. Our in-house research and development facility works closely with our customers to create beautifully designed functional furniture.

Burgtec Vision: To make the selection and delivery of furniture the easiest part of any commercial project

Burgtec Mission: Being a trusted furniture partner by delivering real value and certainty through every step of the process

We will be first and foremost looking for someone aligned with our Core Values:

• Win as a team
• Passionate about the customer
• Commitment to Quality
• Embrace Change

Key Responsibilities:

• Spend 70% of your time on the road managing sites and 30% in the Berkeley Vale office.
• This is a Sydney project focus role but we require flexibility to conduct day trips to sites in Canberra, Brisbane, and Melbourne as required
• Bridge the gap between sales and operations to ensure seamless project execution from initiation to completion.
• Conduct regular site visits, manage on-site issues diplomatically, and effectively communicate project goals and progress to ensure strong and positive relationships with clients, installers, suppliers, and stakeholders.
• Engage in pre-project activities, including documentation, supplier pricing, and RFQs, to support sales closures and prepare for operational handovers.
• Identify and resolve potential issues early to keep projects on track and maintain high levels of client satisfaction.
• Develop comprehensive project plans, define objectives, create schedules, and manage resources to ensure successful project execution.
• Identify potential risks, analyze their impacts, and implement mitigation strategies throughout the project lifecycle.
• Manage project budgets, track expenses, and ensure costs stay within approved limits while identifying opportunities for cost-saving measures.
• Establish and maintain quality standards for project deliverables through regular reviews and assessments.
• Assess and manage changes to project scope, requirements, or schedules, ensuring modifications are documented, approved, and integrated into project plans.
• Provide guidance, mentorship, and professional development opportunities to junior project managers and team members to foster their growth and enhance their skills

• 5-10 years of proven experience in Senior Project Management within furniture, construction, or a related industry
• Engage in pre-contract stages and collaborate with Sales on technical closing procedures as needed
• Exceptional interpersonal, communication, and rapport-building skills for internal and external stakeholders
• Self-motivated team player proficient in MS Office and Project Management software
• Willingness to travel for interstate projects and commitment to ongoing skill development
• Preferably hold tertiary qualifications in business, project management, or related fields
• Strong organizational, communication, and delegation skills
• Located near Berkeley Vale and its surroundings
• Proactively identify and resolve potential project issues
• Experience in pre-project activities, documentation, supplier pricing, and RFQs to support sales closures
• Manage installer and supplier relationships efficiently
• Adhere to Burgtec Core Values with a positive, can-do attitude and keen attention to detail.

• Competitive salary package: $120,000 - $150,000 plus Super.
• Comprehensive benefits include a base salary and commission structure.
• Opportunities for professional growth and development.

• Work with a dynamic and successful team 
• Comprehensive onboarding process, including training on products, systems, and company processes
• Exciting opportunity to take ownership of sales and growth functions with a supportive management team

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity/Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity/Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Capacity/Availability Manager you will be focused on:

• Defines and implements Capacity/Availability Management policies, processes, tools and procedures
• Work with customers to obtain and understand demand requirements and patterns of business activity
• Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
• Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
• Monitor and track delivery of services against relevant SLA’s.
• Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
• Escalate risks discovered in, or affecting, the Capacity/Availability Management service

• End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment

• Experience working in an ITIL aligned environment
• Broad understanding of technical concepts and frameworks

Nice to have:

• Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

About the Role:

As a Customer Service Manager, you are the trusted adviser to our customers and ensure customer satisfaction. You are working with the customer in safeguarding and optimization of their investments into SAP Fioneer services and support.

You will be diligent about ensuring quality services to satisfy customers need and resolving complex and critical situations throughout the customer lifecycle.

Key Responsibilities:

• Primary Contact for the customer including point of escalation
• Understand the customer business, goals and challenges in order to guide resolution and provide quality support and services
• Ensure contractual obligations fulfillment with your customer including Service Level Agreements, customer satisfaction and process efficiency within service delivery
• Monitoring progress and availability service and support team, helping determine priorities, managing challenging customer situations
• Mange proactive delivery of service plan and reactive support requests
• Drives end-to-end customer engagement including commercial responsibilities (costs and profitability), customer expectations, customer reporting and invoicing
• Protect and grow engagement scope, identify cross and upsell opportunities

• Strong experience in support processes, compliance and project management, especially in supporting production environments
• Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency
• Strong experience in SAP Banking environment including Cloud Delivery Models would be an advantage
• Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
• Experience planning and coordinating technology resources balanced against operational needs
• Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment

Skills:

• Thought Leadership: ability to guide, inspire innovation, motivates others, shares knowledge, and drives an agreed goal based on their expertise and industry perspective
• Innovative Thinker: ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues
• Good communication and presentation skills: ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
• Industry Knowledge: expertise knowledge in business processes, ideally in financial services
• Team player: ability to build strong relationship with follow team members.

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of a competitive compensation package and progression opportunities based on merit.

Tryzens Global is a new kind of digital commerce agency. Big enough to matter, but small enough to care.

We’re leaders in global branded commerce, helping international brands sell their goods and services to millions of customers, in their new and existing markets.

Keeping one eye on the day-to-day performance and another on what might be possible next. Because we believe amazing things are possible in digital commerce when you Look Up.

As the Senior Marketing Manager for ANZ, you will be at the forefront of implementing our marketing strategy. Your main objectives will be to generate cost-effective, high-quality leads for the sales team and enhance our visibility and awareness through thought leadership, PR, social media, and other communication channels. You will play a crucial role in establishing Tryzens as a leading brand in the ANZ market through various marketing initiatives, including PR, awards, and events.

Key Responsibilities:

• Defining ANZ Strategy, Executing, and Reporting on Multitouch Campaigns:
• Develop a comprehensive strategy for multitouch campaigns, ensuring alignment with overall marketing goals and objectives.
• Identify target audience segments and design personalised, cross-channel engagement plans.
• Execute multitouch campaigns across various channels including email, social media, content marketing, paid advertising, and events.
• Monitor campaign performance in real-time, making data-driven adjustments to optimize engagement and conversion rates.
• Report on the effectiveness of multitouch campaigns, analysing key metrics such as touchpoint effectiveness, conversion rates, customer journey analytics, and overall ROI.
• Continuously refine strategies based on insights and feedback to improve future campaign performance.
• Lead Generation & Performance Reporting:
• Drive lead generation efforts and report on key metrics such as CPL, CPO, TCV.
• Measure and report on campaign ROI and overall visibility through traffic, PR KPIs, downloads, and views.
• Campaign & CRM Management:
• Develop and manage marketing campaigns, collaborating with the wider team to shape messaging and target audiences.
• Create and manage a campaign calendar, reporting on ROI upon completion.
• Update and manage the CRM system in collaboration with the commercial team.
• Partner & Platform Co-Marketing Initiatives:
• Build and maintain relationships with key partners and platforms to execute joint marketing campaigns.
• Events & Trade Shows:
• Plan and execute local events to position Tryzens as a trusted partner and digital commerce expert.
• Local PR Execution:
• Manage the creation and distribution of press releases, establish relationships with key publications and industry bodies.
• Work with clients to write case studies and enter industry awards.
• Develop thought leadership content for the Tryzens blog.

Essential Experience:

• Proven experience in a fast-paced environment, delivering lead-generating campaigns without agency support.
• Budget management expertise.
• Proficiency in website management (WordPress experience is a bonus), SEO, PPC, and demand generation programs.
• Exceptional written communication skills for creating brochures, white papers, and presentations.
• Strong numerical literacy, capable of working with metrics and processing figures.
• Events management experience, from seminars to customer dinners and partner events.
• Success in creating, executing, and analyzing B2B demand generation plans to achieve lead generation goals.
• PR experience, maximizing coverage opportunities and producing content that supports brand direction.
• Knowledge of various marketing techniques, including social media and search, and tools such as HubSpot, Google Analytics, and CRM systems.
• Self-starter with a strong work ethic, attention to detail, agile and precise mind, and a desire to succeed.

Desired Experience:

• In-depth understanding of major trends in retail and digital commerce.
• Knowledge of brand marketing principles.
• Experience in partner marketing.
• Comfort working independently as a senior marketer in a fast-growing company.

There are so many facets to running a successful online offering. At Tryzens, we cover the length and breadth of digital commerce to help you succeed, no matter what your goals are, what kind of customer you serve, or what vertical you operate in.

• Home office setup
• We offer every Tryzenaut an allowance to get them set up comfortably to work from home.

• Work remotely
• We have a hybrid approach and while we love to see your faces, we know that WFH is now the norm.

• Birthday off
• Hip hip hooray! No one should have to work on their big day, so every Tryzenaut gets their birthday off.

• Health & wellbeing
• Across the globe, we have a range of health and wellbeing services to keep you in tip top shape.

• CSR days
• We think it’s important to give back, so every Tryzenaut has 2 days per year to volunteer for their chosen cause.

• Training & development
• Digital commerce moves so fast, so we make sure that every Tryzenaut has access to training and development.

More info about Tryzens here: http://tryzens.com/

We strive to create an inclusive environment, empower employees and embrace diversity and encourage everyone to respond. Tryzens is an equal opportunity employer and every applicant will be considered without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.

TMGM is seeking a highly motivated and experienced Project Manager with a strong background in industry and market research to join our team. The Project Manager will work closely with the CEO and management team to oversee various projects and initiatives aimed at driving growth and enhancing our competitive position in the market. In addition to project management responsibilities, the candidate will play a key role in providing insights and recommendations based on industry best practices and current market trends.

Responsibilities:

• Manage and coordinate multiple projects simultaneously, ensuring timely completion within budget and scope.
• Collaborate with cross-functional teams to define project objectives, deliverables, and timelines.
• Conduct thorough industry and market research to identify opportunities, trends, and competitive threats.
• Analyze data and insights to provide strategic recommendations to the CEO and management team.
• Develop and maintain project documentation, including project plans, status reports, and risk assessments.
• Facilitate communication and alignment between stakeholders at all levels of the organization.
• Proactively identify risks and issues, and implement mitigation strategies to ensure project success.
• Continuously monitor project performance and make adjustments as necessary to achieve objectives.
• Stay informed about industry developments, regulatory changes, and emerging technologies relevant to TMGM's business.
• Support the CEO and management team in developing long-term strategic plans and initiatives.

• Bachelor's degree in Business Administration, Finance, Economics, or related field. Master's degree preferred.
• At least 3 years proven experience in project management, preferably in the financial services industry.
• Strong background in industry and market research, with a solid understanding of forex, commodities, and indices markets.
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders.
• Proficiency in project management tools and software.
• Certifications in project management (e.g., PMP, PRINCE2) and/or market research (e.g., CMRP) is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to change.

Fostering a collaborative, open environment that’s conducive to employee success is the #1 priority at TMGM Group.

• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus