As a Senior Executive, Analytics - Merchandising Delivery, you will be responsible for supporting and implementing our NIQ merchandising solutions as well as assisting clients for technical delivery and system / solution support.

RESPONSIBILITIES

• Single point of contact for clients
• Ownership of client relationship for delivery and consultancy
• Communicate with client to capture requirements for our solutions
• Communicate client requirement to appropriate internal team members
• Testing of solution to ensure client requirement is met
• Project Management post sales / implementation activities
• Engaged in training new and existing clients in our merchandising solutions
• Stakeholder engagement both internally and on the client side
• Consulting with clients to discuss ongoing enhancement
• Regular client account reviews
• Assist in sales activities in terms of preparation of proposal and credential presentations
• Ensure client service deliverables are aligned o the regional client service standards
• Regular contact with clients

About this opportunity

We specialise in the manufacture and supply of rigid plastic and metal packaging servicing for the consumer and industrial sectors.

As Quality Manager you will be accountable for the effectiveness and efficiency of the Quality & Food Safety Management System across the Villawood site. This is a pivotal role within the business and experience in developing technical documents, writing reports, presenting quality compliance status information, data analysis, metrics and general overviews to the leadership team and customers is essential. The Quality Manager is responsible for monitoring and driving compliance to meet certification and PACT Group requirements. Working under the direction of the Site Manager this role addresses quality concerns and facilitates and drives solutions that lead to customer satisfaction and significantly reduced plant costs. In this visible role, you will lead a team of 6 Quality Assurance personnel across a 24/5 operation and report to the Site Manager.

Your key responsibilities will be to:

• Comply with Workplace Health and Safety policies and procedures
• Engage in Safety walks, safety audits and WH&S campaigns
• Report workplace hazards
• Ensure that the Quality Management System conforms to Customer, PACT, ISO 9001 and other certification, regulatory and legal requirements
• Drive quality projects across the site- Manufacturing and laboratory
• Manage and develop QA/QC activities including coordination of day-to-day duties for QA/ QC employees- oversee the QC lab including staff, equipment and testing activities
• Execute processes, QMS/ documentation control change control, risk management, risk assessment, non-conformance and CAPA management, 3rd party management, Customers and New Projects in compliance with relevant standards.
• Ensure continuous improvement of quality systems and processes through internal and external audit processes
• Ensure GMP compliance is implemented across QC/QA departments - implementation and maintenance of required standards, test methods, specifications, and procedures.
• Report on the performance of the QMS including the specific needs for improvement.
• Conduct periodic management review meetings. Work closely with customers, employees and external contractors to ensure requirements are understood and met.
• Maintain quality standards, specifications and process control plans to facilitate the manufacture of packaging that meets customer expectations.
• Ensure Quality assurance procedures are implemented throughout the process and audit for compliance.
• Maintain the program for timely and accurate inspection/calibration of monitoring and measuring devices.
•   Lead the investigation of internal and external quality incidents and CAR’s, ensuring timely reporting, effectiveness of preventative actions and timely close out.
• Ensure all relevant staff associated with manufacturing are trained in key quality activities and processes.

Your skills and experience

• Tertiary qualifications in Science, Manufacturing or Engineering required or  extensive Quality Management Experience.
• Internal audit qualification preferred.
• HACCP/ Food Safety qualification desirable.
• Extensive experience as a Quality Manager in a fast-paced manufacturing environment.
• Experience managing sites certified to at least two of the following standards. ISO9001, FSSC 22000, ISO 22000, CODEX HACCP.
• Proven people leadership to drive quality improvements with a collaborative and enabling approach.
• Visible belief and demonstrated leadership in a Zero Harm culture
• Ability to remain resilient, calm and composed when under pressure.
• Ability to engage and influence others.

Time Management & Meeting Preparation

You will ensure efficient use of lead times by coordinating meetings and tracking action items and follow-ups. You will also assist in meeting preparation by coordinating and building necessary materials and taking notes.

Travel Coordination

You will coordinate team travel (domestic and international), including arranging flights, accommodation, and preparing trip itineraries for executives and guests.

APAC Offsites, Events & Team Activities

You will support your department to plan their Functional Offsites in market. You will play a pivotal role in coordinating logistics (accommodation and travel), including research, location arrangement, team activities, and training materials setup. In addition, you will support the organization of social events, celebrations, and gifting for the APAC Team.

Communication & Relationship Building

You will communicate effectively across all business levels and act as the main point of contact for administrative tasks across the APAC region. In addition, you will cultivate strong relationships with key stakeholders to ensure effective communication between the team and the business.

Reporting, Expense Management & Day-to-Day Administration

You will provide general business assistance to senior executives, including administration, meeting coordination, monthly department reporting, expense submission, and ad-hoc presentation coordination. You will also manage distribution lists, organizational charts, and team business reporting for executives.

Support to APAC Head Coach Executive Assistant

Essentially you are one team, you collaborate and workshop together to fulfil APAC’s vision for regional conferences and events on an annual basis which include APAC company conferences, end-of-year celebrations, management training conferences, and other events as required. Ensure events run to budget and outcomes are measured and analysed.