We have an exciting opportunity available as a Service Delivery Engineer based in our head office in Thame. If you have experience in a supporting role and enjoy working to find solutions for customers, we want to hear from you! Up to £34,000 per annum pro rata depending on experience, Bupa healthcare, generous holiday allowance, Hybrid working. 37.5 hours Monday-Friday.

Location: Thame, United Kingdom, OX9

As the Service Delivery Engineer, you will work as part of the Technology division for the CPM Group, we work closely with customers and end users of our IT solutions and implementations.  

This customer focused role would suit an individual with a general interest in technology who is motivated to broaden their knowledge and learn new skills.   Full training will be provided.

Key Responsibilities:

• Working as part of a team, you will support with the implementation of new Salesforce based solutions for our internal customers as well as assisting with changes and amends ongoing. (Full training will be provided if you are unfamiliar with Salesforce)
• Understand, trouble-shoot and resolve issues and queries.
• Provide training to users (field and operations), in-person and remote where appropriate.
• Liaise with internal teams to ensure solutions are implemented to jointly agreed requirements, quality standards and timescales.
• In conjunction with your Service Delivery Team colleagues, develop strategies, policies and best practice which optimise CPM processes and systems.

What we’re looking for:

• Fully proficient in MS Office applications (Word, Excel, PowerPoint and Outlook)
• Entry or Intermediate level knowledge of Software platforms for Retail Execution or Contact Centre/CRM (e.g. Salesforce)
• Good analytical and problem-solving skills
• Excellent time management skills and the ability to multi-task are essential requirements for the role.
• Excellent interpersonal skills and the ability to communicate effectively at all levels both internally and externally.
• Clear and concise communication and presentations skills.
• Educated to degree level desirable but is not essential.
• Fluency in other languages (European) would be an advantage but is not essential.

Benefits include:

• 26 days holiday + Bank Holidays, with yearly increments to a maximum of 31 days per annum.
• Generous Employer pension contribution up to 5%.
• Income protection and Life Assurance (2X salary).
• Private Medical Insurance or cash benefit and subsidised dental and eye care plans.
• Flexible benefits to suit you e.g. Buy/Sell holiday, Perks at work offers discount on a range of brands.
• Enhanced parental leave options.
• Paid charity work (2 days per annum)

We are an equal opportunities employer we depend on having diverse talent with a range of backgrounds, skills, and capabilities. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

 #LI-SB1

• Gold Coast Airport Location - Rare and exciting opportunity!!
• Access to a range of employee benefits, including our staff travel program
• Permanent afternoon shifts

We are currently seeking Aircraft Maintenance Engineers (AME) to join our high performing AME team in the Gold Coast.  As an AME at Jetstar, you will carry out aircraft maintenance in accordance with Jetstar Airlines 145 Approved Maintenance Organisation Exposition (MOE), Jetstar Safety Management System (SMS), Maintenance Control & Procedures Manual, Company Policies and Civil Aviation Safety Authority regulatory requirements.

Successful candidates will have :

• Completed a Certificate IV/Diploma in Aeroskills
• Trade qualified in Mechanical, Avionics or Structures
• Have excellent time management skills and a proven ability to effectively manage self and others
• Demonstrated ability to work autonomously and as part of a team
• Extensive experience in Intermediate and/or Base maintenance
• A proven commitment to quality, safety and continuous improvement initiatives
• Proven problem-solving skills and the ability to handle competing demands, particularly when under pressure and/or managing multiple stakeholders; and
• A valid driving licence and ability to obtain an Airside Drivers Licence
• The ability to work a 7 day rotating shift roster, if applicable
• Leadership qualities, a strong work-ethic and an inclusive mindset are valued attributes, that will provide you with opportunities to extend yourself further within Jetstar. Taking ownership for your own performance, as well as that of your team is critical. Whether we’re working individually or as a group, we challenge ourselves to continually develop and deliver exceptional results.

What’s in it for you

• Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines
• Access to a range of salary packaging and leave benefits 
• As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines 
• Structured programs and resources to support your health and wellbeing and development 
• Talk to us about how we can make this role work flexibly for you such that you can achieve your potential

Applications close: Strictly, 2359 Friday 8th March 2024.

About Jetstar 

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004.  Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.

Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

Inclusion and Diversity

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship