What is this role about? 

The Support Engineer will, ensuring the availability, performance, and maintenance of mission critical systems. 

As a member of our DevOps Engineering team, you’ll be responsible for: 

• Taking ownership of the operational lifecycle, including incident, change, and problem management.  

• Proactively monitor systems, respond swiftly to incidents, and work to resolve underlying problems to prevent future occurrences, ensuring minimal service disruption and maximum uptime. 

• Providing 24 x 7 rostered on-call support where required by management. 

• Providing expertise and input into operational design and process. 

• Ensuring appropriate user access and service requests actioned to agreed standards. 

• Maintaining and update documentation related to configuration, processes, and best practices.  

• Contributing to the organisation’s mission of delivering resilient, high-performing technology services to its customers, while embracing the DevOps philosophy of continuous improvement and agility. 

About the role:

As a UX Engineer at Ignition, you will play a key role in shaping the overall user experience across our product.

This role is focused on making our user interface more intuitive, polished, and consistent to create a seamless experience that is easy to navigate and use. You’ll not only write code but also work closely with our design team to evolve design patterns, remove user friction, and ensure a cohesive flow throughout the app.

This position requires both strong frontend technical skills and a passion for delivering high-quality, user-centred solutions, with a focus on balancing design vision with technical feasibility.

What your day to day will look like:

• Plan and execute ongoing UX improvements, refining the user experience and resolving usability issues to make the product more intuitive and user-friendly
• Help improve and maintain the component library to ensure our UI remains cohesive, reusable, and efficient across the product
• Work closely with designers, giving practical feedback to ensure that design goals are achievable without sacrificing technical feasibility or maintainability
• Support efforts to optimise frontend performance, enhancing speed and responsiveness for seamless user interactions across all browsers and devices.
• Collaborate with other frontend engineers, reviewing code and sharing insights to help the team consistently raise the bar on quality
• Stay sharp by keeping up with evolving frontend tools and best practices, and apply that knowledge to make the product and process better every day
• Document your work and decisions, ensuring the team has a clear understanding of how things work and why choices were made

How we do it

• We care about quality where it counts, ensuring the details align with our high standards while staying focused on delivering impactful improvements
• Collaboration is key, as we work closely across teams to ensure designers, frontend engineers, and product teams stay aligned and move toward shared goals
• We design for scalability and maintainability, prioritising solutions that can grow with the product and are easy to maintain in the long term
• Challenging assumptions is part of our process, encouraging open feedback and discussions to deliver better outcomes
• We iterate quickly, shipping small, incremental changes that provide value fast while continuously learning and improving
• Everything we do is centred on the user, whether it’s resolving usability issues or refining design patterns to create a smoother experience
• Accountability is essential, and everyone takes responsibility for the quality of what we build, from start to finish
• We stay current on best practices and share what we learn with the team, ensuring we’re always growing and improving together

We are looking for a Software Engineer to join our Data Domain.

As a member of our Data Services team, you’ll be responsible for developing, maintaining, and supporting data products leveraging all data available within Cuscal to create new value for our clients. This includes analysis, design, build, test, and documenting solutions according to approved current standards and best practice methodology.

In this role you will be responsible for:

• Preparing technical specifications and low-level design documents to meet user requirements and functional specifications.
• Designing and developing applications on Cuscal’s AWS platform using serverless and container services
• Implementing CI/CD pipelines and utilising IaC tools for provisioning cloud resources in AWS
• Analysing, designing, developing, and testing software solutions that meet user requirements according to approved IT standards and best practice methodology.
• Adhering to architecture, design, implementation, and security standards and best practices.
• Developing reusable software building blocks to enable faster delivery.
• Writing high-quality code that satisfies customer needs and follows the endorsed coding standards.

The Broadcast Audio and Comms Support Engineer role focuses on supporting audio and communications systems that deliver media across TV, streaming platforms, mobile, radio, and print, covering sports, news, and entertainment. 

Responsibilities include system support for stakeholders reliant on Broadcast Technology services, along with contributing to knowledge transfer, documentation, and user training. The role is part of a dynamic team that values innovation and encourages creative ideas to advance broadcasting operations in Australia.

Day to day you will: 

• Provide prompt, in-depth technical support of Broadcast systems and services.
• Manage the lifecycle of all incidents of assigned Broadcast systems and services.
• Provide assistance to all other Broadcast Technology teams as directed.
• Take ownership of the design, implementation and support of assigned Broadcast systems and services.
• Manage the lifecycle of all incidents, requests, change initiatives and system upgrades of assigned Broadcast systems and services.
• Meet regularly with stakeholders to develop and adapt workflows, systems and services to meet business objectives.
• Act as a role model and mentor to all team members and stakeholders.

This role will require you to be available to support systems and services as required - out of hours, weekend and on-call work may be required.