As a Patient Experience Specialist, you will be the frontline of support for our patients, ensuring that every interaction results in an excellent experience for both our current and potential patients. Whilst leading with empathy, you will focus on call efficiency to maximise the number of patients you can assist during your shift.

This is a fast paced, phone based role, suited to someone who is dedicated and enthusiastic in handling both inbound and outbound communications via phone and ticketing system, live chat, and email, and provides daily team support to ensure a smooth flow of inquiries and complaints within the clinical and operational teams.

Responsibilities include: 

• Customer Interaction - Via phone, live chat and email 
• Issue Resolution - Taking ownership of patients' problems, investigating, troubleshooting to resolve issues efficiently
• Product knowledge - Maintaining a comprehensive understanding of our products and services to ensure patients are provided with relevant and up to date information
• Problem Solving - Utilising critical thinking to handle complex patient issues to find the root cause and implement strategies to prevent similar problems in the future.  
• Technical Skills - use multiple technical systems effectively 
• Documentation - Taking accurate, concise notes from patient interactions 
• Communication - Ensure clear and professional verbal and written communication which patients can easily understand
• Conflict Resolution - Handle patient escalations to work towards a solution
• Continuous Improvement - Actively participate in training and workshops, providing feedback to the team and suggesting improvements for the patient experience
• Privacy and Data Compliance - Ensuring all privacy policies are adhered to
• Ensuring you are meeting daily KPIs and activity targets 
   

ROSTER & CONDITIONS:

Role Commencing: 13 January 2025
Hours: Availability between 10am - 6pm WA time (during AEDT, daylight savings) and 11am - 7pm WA time (during AEST, non-daylight savings) + one weekend shift per month, Saturday and Sunday
Training: Must be available for initial 5-6 weeks (from 13 January 2025, 10am - 6pm WA time
Location: Western Australia
Pay cycle: Fortnightly 
Salary: $63,700 per year + superannuation 

About V2

V2 Digital was created to do things differently. We accelerate the digital next for leading brands - driven by outcomes, unleashed by technology and powered by humans. As a digital native consultancy, we re-define digital models, re-invent experiences and build intelligent platforms, all underpinned by modernised ways of working.

About the role
As we continue to expand our capabilities, we are seeking a dedicated QA / Automation Test Consultant (Contractor) to join our dynamic team. This role will play a crucial part in ensuring the highest quality of our digital solutions, working collaboratively with cross-functional teams to test, validate, and enhance our digital platforms. If you are passionate about automation testing and thrive in a fast-paced environment that values innovation and creativity, V2 Digital is the place for you. Join us and contribute to shaping the digital next for leading brands. Together, we will drive outcomes that matter.

Responsibilities

• Design and implement automated test scripts using appropriate testing frameworks.
• Collaborate with developers and project managers to understand project requirements and translate them into test cases.
• Conduct functional, regression, and performance testing on various digital platforms.
• Identify, document, and track defects through a comprehensive defect management process.
• Review and analyze system specifications to ensure accurate test coverage and reporting.
• Continuously improve testing processes and methodologies to enhance quality and efficiency.
• Provide regular status updates and communicate testing progress to stakeholders.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in QA and software testing, with a strong emphasis on automation testing.
• Familiarity with various automation tools (e.g., Selenium, JUnit, TestNG, etc.).
• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.
• Experience with test management tools (e.g., JIRA, HP ALM, etc.).
• Detail-oriented with a passion for quality assurance and delivering exceptional digital experiences.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

Apply Now:

• If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

About V2

V2 Digital was created to do things differently. We accelerate the digital next for leading brands - driven by outcomes, unleashed by technology and powered by humans. As a digital native consultancy, we re-define digital models, re-invent experiences and build intelligent platforms, all underpinned by modernised ways of working.

About the role
As we continue to expand our capabilities, we are seeking a dedicated QA / Automation Test Consultant (Contractor) to join our dynamic team. This role will play a crucial part in ensuring the highest quality of our digital solutions, working collaboratively with cross-functional teams to test, validate, and enhance our digital platforms. If you are passionate about automation testing and thrive in a fast-paced environment that values innovation and creativity, V2 Digital is the place for you. Join us and contribute to shaping the digital next for leading brands. Together, we will drive outcomes that matter.

Responsibilities

• Design and implement automated test scripts using appropriate testing frameworks.
• Collaborate with developers and project managers to understand project requirements and translate them into test cases.
• Conduct functional, regression, and performance testing on various digital platforms.
• Identify, document, and track defects through a comprehensive defect management process.
• Review and analyze system specifications to ensure accurate test coverage and reporting.
• Continuously improve testing processes and methodologies to enhance quality and efficiency.
• Provide regular status updates and communicate testing progress to stakeholders.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in QA and software testing, with a strong emphasis on automation testing.
• Familiarity with various automation tools (e.g., Selenium, JUnit, TestNG, etc.).
• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.
• Experience with test management tools (e.g., JIRA, HP ALM, etc.).
• Detail-oriented with a passion for quality assurance and delivering exceptional digital experiences.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

Apply Now:

• If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

We have an exciting opportunity for a Specialist ENG Camera Operator to join our highly successful NBN News team in Port Macquarie.

As part of NSW's number one rated news service, you'll contribute to delivering a one-hour news bulletin to our loyal viewers seven days a week. We're looking for a driven, enthusiastic, and passionate individual to enhance our News division.

This full-time position operates on a 7-day roster, requiring weekend work and overtime as needed, and reports directly to the Chief Camera Operator.

The Drive:

The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding, and we're looking for a Consignment Specialist to join us in Sydney.

The Mission:

You’ll be joining a growing, diverse team that’s currently disrupting the traditional way vehicles are auctioned. You’ll help foster relationships and deliver excellent outcomes with both sellers and collectors locally and internationally, developing long-lasting partnerships, whilst becoming part of the fabric of a fast-moving, innovative company.

With a customer-centric approach, you’ll be able to bring your sales acumen to a collaborative team, where you’ll gain exposure to a breadth of vehicles and memorabilia, whilst contributing to revenue growth and product development.

The Gearbox:

• Be a dedicated point of contact through the life of the auction process, co-ordinate end to-end activities from pre-sales through to post sales ensuring excellent levels of engagement and service throughout the process.
• Communicate and build client relationships to foster long term repeat business.
• Research values of collectable cars, analysing industry trends to make informed decisions on market trends and determine competitive market reserves.
• Managing the full consignment process with administration tasks including arranging of photography.
• Continually work to build your network and bring in new business opportunities for The Collecting Group.
• Use Salesforce to manage consignments and customers from prospects through to auction close, ensuring records and customer information is accurate and up to date.
• Participate in Collecting Cars external events to help build awareness of the brand.
• Work as part of the wider Collecting Group team, collaborating to support the success of all members

The Specs (What We'll Need From You):

• You have prior experience within a sales based role, successfully delivering against revenue goals.
• You’re proactive and a self starter, you have proven abilities to work independently to source and close sales.
• Open minded and inquisitive – you're adapt to what we do and are constantly looking for opportunities for the company to evolve and grow.
• Adept at negotiating sale terms with customers - you can demonstrate this to us.
• Commercial yet customer-first mindset – we are proud of our excellent customer service that builds our reputation and our member base from word-of-mouth referrals.
• Confident telephone manner and ability to achieve high call volumes.
• The ability to research and absorb information quickly, enabling you to identify suitable vehicles from multiple high-resolution images.
• Attention to detail and an investigative approach.
• Proficiency in with a Customer Relationship Management (CRM) system, such as Salesforce.

The Pit Stop:

Bligh Street, Sydney. You'll be predominantly based here, our Australian HQ. You'll need full Australian working rights for this position (sorry, we're unable to provide sponsorship for this role).

The Fuel:

• 25 days holiday (plus an additional day each year after 2 years tenure).
• Fast-paced, high energy sales team.
• Learn a lot of negotiation and sales skills.
• The thrill of the auctions and chasing down deals.
• Interacting with high value customers and talking about cars.
• The opportunity to attend amazing automotive and watch events.

The Finish Line:

If you're passionate about cars and culture, and you have the ambition to support buyers and sellers across Australia, then we want you in the driver's seat. Buckle up and join us on this exhilarating ride.

Ready to Shift Gears?

Apply now and let's build the future of The Collecting Group together.

We’re looking for an Solution Specialist, Analytics to help expand our enterprise and commercial customers’ Procore platform to include our current and future Analytics products, and to ensure they drive the maximum value from them. In this role, you’ll be the product champion for all of Procore’s analytics products and serve as a subject matter expert. You will succeed in this role when the customer purchases and realises business performance gains from their investment. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Solution Specialist, you’ll help organizations understand best practices around leveraging analytical product solutions and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platform to provide clients with important recommendations on how analytics can help transform all aspects of the construction lifecycle. You’ll partner closely cross-functionally with Sales, Customer Engineering, PS, Support, Product, and Marketing. Successful candidates are passionate about construction and technology.

This position is based in Sydney, Australia. We're looking for candidates to join us immediately.

What you'll do:

• Function as the Analytics Subject Matter Expert for the account management teams you align with. Work with the Account team to identify Analytics cross-sell opportunities within our existing enterprise customer base.
• Partner with primary Account Manager and CSE on account strategy and product enablement to effectively position and sell our Construction Intelligence product suite, ultimately driving customer attaches to achieve product-specific ARR targets. 
• Work collaboratively with the Account Manager and Customer Success Engineer to drive product adoption and churn mitigation opportunities.
• Provide periodic updates to our customers on product capabilities, benefits/use cases, and how that translates into customer value.
• Provide visibility into Analytics performance, forecasts, and attach rates to help sales leadership build a plan for their ARR targets. 
• Pursue and increase knowledge of key competitors to ensure our value proposition is effectively communicated to customers.

What we're looking for:

• BA/BS or equivalent experience preferred
• 8+ years of demonstrated successful software sales, preferably B2B
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales and or outside sales-based selling model
• Proven ability to communicate effectively via telephone and email with customers
• Capacity to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Proficiency with Microsoft Office products and online collaboration tools
• Experience selling technical products in the past
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

We are currently looking for a Financial Planning & Analytics (FP&A) Specialist to support our marketing and coffee solutions teams within JDE Australia. This is a 12-month contract role based in our North Sydney office with hybrid working. The FP&A Specialist will take ownership of marketing related expenditure including budgets, estimations and actual spends, playing a part in decision making by providing sound financial recommendations for new innovations! Are you up for this challenge? 

In this role, you will:

• Partner with our marketing team and oversee the advertising and promotional (A&P) spend
• Support business case scenarios and brand planning for new product pipelines and activations
• Prepare monthly and quarterly reports and balance sheet reconciliations related to the marketing budget
• Provide disciplined financial recommendations regarding the marketing budget
• Work closely with internal stakeholders locally and globally to ensure accurate cost control
• Drive efficiency through process improvements
• Cover certain assigned month end tasks
• Ad hoc reporting and analysis