As the Go To Market (GTM) Lead for Australia, you will be responsible for growth and profitability for your market. You will work with our Finance and Strategy (F&S) team, Product Management, and other functional leads to set growth goals, develop a GTM strategy to achieve those goals, and lead and partner with functional experts in your market (i.e., Sales, Partnerships, Product Marketing, Marketing, Account Management, Customer Success) to implement this strategy. You will understand the needs and experiences of your customers, and ensure that Square’s products have product market fit to generate long-term Square value within your market. You will translate your vision into a product and GTM roadmap and gain agreement across all counterparts. 

You will report to Square’s International and Partnerships Lead and directly manage individuals spanning the Product Marketing and Strategy and Planning functions and indirectly manage (i.e. dotted-line) the rest of the GTM functions for your region (e.g. Sales, Central Marketing, Partnerships, Account Management). Over time, depending on experience, functional alignment, and success in the market, there may be a path to directly manage these functions as well.

You will:

• Set the product and business vision for the market. This includes setting growth goals and developing a strategy to achieve - and exceed - targets. Directly manage and influence the cross-functional teams to ensure they are executing our strategy and working well together.
• Manage the Country P&L down to direct EBITDA.
• Define the full-funnel GTM strategy across all channels (Sales, Marketing, Partnerships, Self-Serve Product Onboarding, etc), oversee implementation to ensure it is properly executed, and closely monitor success and adapt the strategy. Identify which GTM functions and channels we will use to take our product to market and optimize our GTM investment mix (both allocation across channels and spend levels within channels). 
• Operate with a data-driven approach and make investment reallocation decisions with speed, optimizing to achieve maximal and profitable growth.
• Determine Ideal Customer Profile (ICP), target audiences, and the optimal product portfolio through a deep understanding of customer needs, behaviors, decision criteria, and competitive landscape. Identify the gaps that exist in our product portfolio and in the market today, and form a thoughtful perspective on how we should prioritize product and feature development efforts to best support the market.
• Guide pricing and packaging decisions to maximize growth, retention and profitability; develop a differentiated messaging framework.
• Help prioritize features by quantifying the business opportunity and expected impact, monitoring product quality, and assessing our evolving product market fit. Work with Product Managers to scope efforts and size the investments and expected returns from new product development, and collaborate throughout the development cycle to ensure we are shipping the right products and features for your market.
• Ensure we support and engage our sellers so they continue using Square and become vocal advocates and promoters for our products to other sellers.
• Engage senior stakeholders across the company to keep them informed about performance and quickly escalate and unblock any challenges; effectively iterate on the strategy based on feedback and results.
• Represent Square externally for major product launches and GTM-oriented initiatives and  in strategic customer and partner conversations.
• Partner with the Industry Relations & Operations Lead to ensure alignment with the business and regulatory requirements in the market.

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.

Moderna is committed to enhancing Australia's biotech landscape through a long-term partnership that focuses on strengthening pandemic resilience. Our Melbourne-based large-scale mRNA vaccine manufacturing facility will be a cornerstone in Australia's ability to respond to future health threats efficiently. This collaboration not only brings cutting-edge medical technology to the forefront but also emphasizes job creation and local talent development. We're inviting visionary professionals to be part of this transformative journey, making a tangible impact on global health security.

Based at our new GMP Manufacturing facility in Melbourne, Australia, reporting to the Plant Engineering Manager, this position will be responsible for the management and supervision of all calibration works on GMP/non-GMP process and support equipment. This position will also lead troubleshooting, investigations, and reliability engineering for GMP/non-GMP process and support equipment instrumentation. This position will be the first responder to instrument and electrical equipment issues and must follow through to ensure resolution by either self-performing the work or directing the activities of service providers.

Here’s What You’ll Do:

Your key responsibilities will be:

• Management and coordination with end-user groups of routine and non-routine calibration work orders using the computerized maintenance management system.

• Specification, fabrication, procurement, installation, engineering start-up, and validation activities of new equipment and systems coordination.

• Developing remediation for follow-up and emergency work to support deviations, corrective actions, and related issues.

• Acting as the Metrology subject matter expert for change management assessments, deviation, and CAPA management.

• Developing and revising metrology procedures and approved practices.

Your responsibilities will also include:

• Participation in reliability-centered calibration programs for assets under their responsibility, development of calibration budgets, spares recommendations, and quality metrics.

• Participation in internal and external audits.

• Management of all Calibration Standards and Buffers to ensure accuracy and ongoing compliance with calibration activities.

• Maintenance of cGMP records, both paper-based and electronic.

• Provision of "on-call" support on a rotating basis and response to facilities issues as needed.

• Maintenance of Qualified Trainer qualifications to facilitate On Job Training (OJT) for colleagues.

• Administration and performance of works safely in accordance with site EHS policy and procedures, including LOTO, working at heights, hot works, and other duties as required.

The key Moderna Mindsets you’ll need to succeed in the role:

• Question convention: This role requires the courage to challenge the status quo and the ingenuity to seek out new solutions to complex problems.

• Act with dynamic range: You will need to exhibit flexibility in thought and action, seamlessly switching between strategic thinking and hands-on execution to drive strategy and outcomes effectively.

Here’s What You’ll Bring to the Table:

• Bachelor of Engineering (Electrical or equivalent) is preferred.  

• Trade qualification – Certificate 3 Electrical and Instrumentation, preferred.

• 6 to 10 years relevant experience working in a regulated (cGMP preferred) environment. Experience working in sterile manufacturing is highly desirable.

• Demonstrated management and proficiency in calibrating, maintaining, and troubleshooting a variety of instrumentation used in bio-pharmaceutical production. This includes temperature, pressure, flow, and analytical instruments.

• Expertise in the proper storage, handling, and usage of calibration standards and buffers.

• Advanced understanding of Good Manufacturing Practices (GMP): Familiarity with GMP standards, quality management system processes and regulatory standards.

• Demonstrated understanding and management of regulatory requirements (TGA, FDA, EMA etc.)

• Demonstrated experience in maintaining and troubleshooting instrumentation, electrical systems and equipment used throughout the facility.

• Understanding of how to validate equipment and systems to ensure they are working as intended.

• Knowledge of electrical safety practices in the pharmaceutical industry, including handling of hazardous materials and electrical safety.

• Computerized Maintenance Management Systems (CMMS) experience to schedule and track maintenance activities.

• Excellent interpersonal and communication skills (verbal and written) are required.  Expected to be able to present own work to peers and cross-functional managers and influence leadership decisions.  Technical writing skills required.

• Must have a customer service mindset. Ability to manage competing priorities is critical.

• Must be able use his/her technical background to investigate issues using a structured problem solving approach to determine true root cause and develop effective corrective and preventative actions.  Must be able to find true root cause and path forward for complex problems. 

• Ability to identify and drive improvements to calibration tasks and strategy.

• Demonstrated ability to learn new equipment/systems.

• Familiarity with Excel, Word, and PowerPoint are required.

• Ability to interact well with other groups and must be able to take ownership of and follow through on assignments.  Must be able to drive results on multiple complex assignments simultaneously with minimal required direction from his/her supervisor.       

• Ability to represent Moderna’s interests, objectives and policies in a professional and responsible manner.

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com.  (EEO/AAP Employer) 

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About the opportunity

Join our Education Vertical as an Application Support Team Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to the Senior Manager, Service Delivery, this role will lead a team of Support professionals to meet the needs of our customers on software related enquiries. As an Application Support Team Leader, you will drive engagement, excellence, and a focus on building relationships with our customers and colleagues; whilst meeting and exceeding service levels agreements for the resolution of support tickets. 

Some of the other responsibilities include:

• Manage a regional team of Application Support Advisors in the delivery of software customer service
• Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution 
• Partner with leadership and commercial teams to identify and plan essential work in the context of Application Support 
• Responsible for the maintenance and performance of customer satisfaction levels, ensuring quality service is provided consistently  
• Ensure that the team adheres to regional policies within Application Support for Xplor products 
• Contribute to frameworks and internal resources to support the resolution of technical issues within your team 
• Find new ways to reduce the average ticket turnaround time and improve SLAs 
• Champion the standards for voice of the customer in both delivery and execution 
• Manage staff performance against relevant KPI’s standards  
• Support your team, where required, in customer meetings and calls, to review support issues and implement appropriate actions  

For this position, we offer a hybrid and flexible working model, where you will spend 2 days per week in the office and 3 working from home.

What will a day as a Power Systems Lead will look like: 

• Be a mentor - advise, review and guide engineers across grid interconnection and system planning studies for grid scale wind, solar, energy storage and hybrid generating systems
• Partner with clients - support proponents with negotiating performance standards with AEMO and network service providers
• Nurture relationships - support key clients with stakeholder management during studies and due diligence process liaising with technical and non-technical stakeholders
• Influence Strategy - support strategic pursuits and bids/proposals for major projects 

The following qualifications and experience are highly desired, but if you don’t tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered.  

Kieser has large growth aspirations and a potential barrier to this growth is the development of current and future leaders.  

This role holds the key responsibility of developing leaders across Kieser through training and development interventions. These interventions span workshop design and development, and the facilitation of group training and 1-1 coaching. Inherently, the role requires the creation of learning resources to enrich the learning experience, and for leaders to utilise on-the-job to continuously enhance capability. 

Position Responsibilities

1. Complete ongoing training needs analysis (TNA) to understand the Kieser leadership capabilities that need to be built, grown and maintained through learning and development. 

2. Review market trends and industry research to apply best practice principles to learning interventions. 

3. Project manage the design, development and implementation of Learning & Development (L&D) solutions which fit both Kieser and leadership capability needs, in line with the business strategy and plan. 

4. Work autonomously or partner with L&D team or third-party providers to design blended learning solutions. Liaise with key stakeholders and subject matter experts on projects for effective, relevant and accurate training interventions. 

5. Effectively implement L&D solutions via 1-1, group coaching, workshop facilitation and/or online learning to leaders, as appropriate. 

6. Review and assess the effectiveness of training interventions and solutions. 

7. Support and assist in the development of other Leads to strengthen and broaden the leadership development offer.  

8. Interstate travel required.