As the ICMS Manager with FHE working on our WestConnex Contract, you will have the overall responsibility to manage and maintain the Integrated Contract Management System (ICMS), lead all project-based Quality, Safety and Environmental (QSE) activities and manage a small team of QSE professionals. This role is business critical to ensure the business remains compliant to legislation in the day-to-day operations for the on-going contracted works with WestConnex.

Reporting to the O&M Manager, you will be responsible for:

• Developing, implementing and maintaining the ICMS within a heavily audited and regulated environment in accordance with the project Deeds and Corporate framework.
• Overall responsibility for the ongoing development, implementation, reporting and auditing of FHE’s quality, safety and environmental management systems.
• Continually drive improvement in the development and implementation of Work, Health & Safety plans, Quality plans and Operational Environmental Management plans.
• Support the projects compliance framework and provide advice on governance and project process implementation relevant to the scope of work.
• Ensuring compliance with environmental, safety and quality legal requirements including waste discharge licences, pollution abatement notices and trade waste agreements
• Identifying areas for improvement on QSE matters and preparing recommendations and business cases accordingly.
• Advising relevant stakeholders on the relevant environmental and WHS legislation, ensuring the ongoing safety education, hazard identification and elimination awareness for all levels of workforce are adhered to.
• Inspecting workplace locations regularly to audit safety procedures and report findings to the O&M Manager.
• Preparing and presenting reports on performance against QSE objectives, issues and programs for management.

The Graduate Client Manager role is integral to the project delivery to our Australia and New Zealand clients. Responsible for working with the Client Success and Solutions team to deliver market measurement and insight to the world’s biggest drinks companies, the GCM ensures that all standard deliverables are met.

Always aiming to uncover great insights that inform our clients’ decision making, the GCM works with the project team to identify the key brand and market trends through innovative & thorough interrogation and manipulation of CGA data sources.  

The role includes processing, manipulating & interrogating all CGA data sources to deliver best in class market intelligence, information & insight to our clients. The Graduate Client Manager supports the Client Success team to build & maintain great client relationships by providing outstanding customer service & deliverables through utilisation of the Client Success Framework.

Responsibilities

• Reporting & Database deliveries       
  • Responsible for ensuring all CS validation of OPM is complete·  
  • Full responsibility for the accurate & timely delivery of production period reports & databases to the clients
  • Competent user of Discover/Answers as needed
  • Work with other GCMs/CMs to share best practice reporting
• Insight, Consultancy & Presentation·      
  • Question & challenge client briefs to ensure complete clarity ahead of embarking on work
  • Identify correct data sources and methodologies to accurately answer client briefs & questions
  • Responsible for extracting all data required for analysis or briefs
  • Draw on market knowledge to accurately interpret data to reveal relevant insights
  • Construct brief relevant & attractive presentations with guidance from CM & SIM
  • Follow the Client Success Framework of best practice and processes.
• Client/Project Management
  • Responsible for delivering excellent customer and stakeholder service at all times
  • Responsible for building great relationships with assigned key contacts
  • Confidently handle simple requests and queries from clients and Client Solutions team
  • First line client/commercial team support for any Database, Reporting or Answers queries
  • Able to communicate the features & benefits of all CGA services
  • Proactive in sharing interesting trends or insights identified either in trade, in the press, or from wider CGA work with the client
  • Proactively build understanding of client businesses through personal reading/research & team discussions. 
  • Gain commercial awareness & understanding of CGA’s client portfolio & importance of revenue generation to CGA business
• Leadership
  • Responsible for own weekly resourcing, communicating effectively with CM & SIM to ensure time available to meet all client needs
  • Provide regular progress updates on all deliveries to CM & SIM
  • Support & upskill fellow account analysts through knowledge shares & training

• Financial Services - Join an Award-Winning Superannuation Fund Provider
• Execute the Risk Management Framework within the Service Model Transformation 
• 12 Month Fixed Term Contract 
• Sydney Located - Hybrid Working (Blend of Sydney CBD Office and Home) 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job 

The primary purpose of this role is to execute Rest risk management framework within the Service Model Transformation Program. This role involves identifying, assessing, and mitigating risks that might impact the successful delivery and completion of program, and manage risks introduced into the business as a result of the transformation.

The individual will report to the Head of First Line Risk, and work closely with the Portfolio Director, project managers and key business and project stakeholders to ensure that all SMT project streams are executed with a clear understanding of potential risks and that appropriate risk responses are integrated into project planning and execution.

Key Accountabilities/Responsibilities

• Performing 1st Line of Defence risk project delivery and delivered risk assessment on all project streams. This will includes ensuring the project adhered to the Risk Management Framework.
• Develop risk response strategies to manage identified risks effectively.
• Performing risk assessment across the all the project streams, aggregation of all the projects risks and determining the overall impact to the SMT program risk profile.
• Work closely with project managers to integrate risk management into the project lifecycle, and oversee maintenance of the RAID register.
• Provide regular reports to the Portfolio Steering Committee on the status of the project risks and the effectiveness of mitigation strategies. This will include escalation of significant risk issues promptly.
• Ensure the project risk management activities comply with Rest policies and frameworks and regulatory requirements.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Manages activities of an entire product line through several product managers.
• Establishes operational objectives and work plans and delegates assignments to subordinates.
• Objectives are reviewed by senior management to determine success of operation.
• Developing, modifying and executing company policies that affect immediate operations.
• Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements.
• Manages the product revenue and profitability for the assigned product line(s).
• Completes product investment and profitability analyses, win/loss analyses, business alliance management of key partners and product management metrics.
• Regularly interacts with senior management or executive levels on matters concerning products and/or clients.
• Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship.

What you bring:

• Minimum 10 years of experience in the financial services industry (preferably in product management discipline) as well as management and/or leadership experience. Pragmatic Marketing certification or equivalent is required.
• Bachelor’s degree in business or marketing or the equivalent combination of education, training, or work experience.
• This level requires the ability to communicate with all levels of management.
• Thorough knowledge of FIS products supported
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
• Effective presentation and interpersonal skills
• Knowledge of financial services industry and associated products
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Requires strong time management skills, attention to detail and must be resourceful
• Analytical, problem-solving skills
• Project management skills; ability to prioritize and complete tasks
• Requires leadership and negotiation skills
• Flexibility, versatility, dependability

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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