Join our dynamic team as a Credit Structuring Specialist, where you’ll play a pivotal role in transforming challenges into opportunities! In this exciting position, you’ll engage directly with borrowers, assessing their unique situations and crafting tailored solutions to restructure distressed loans. Your expertise will not only help improve our financial outcomes but also make a real difference in the lives of our clients. If you are passionate about negotiation and problem-solving, this is your chance to shine and drive meaningful change in our lending strategy!

What you’ll do: 

• Identify restructuring/workout candidates based on pre-agreed criteria.
• Analyse flagged restructuring opportunities with borrowers to assess borrower outlook and opportunities for improving Probability of Default (PD) and Loss Given Default (LGD)
• Recommend strategies for credit approval
• Negotiate exposure restructuring
• Document revised commercial agreements.
• Monitor portfolio segments - Watchlist and Restructured Loans
• Reporting

The Position

This is a full time (4 day / week) position. Working hours are flexible with the current shifts being 8am – 6pm and shared weekends. The position currently involves equal amounts of referral emergency (primary accession) and in-hospital critical care cases. There is an intention to transition to a primary critical care focus.

ARH provides a generous compensation and benefits package including superannuation (401K) and paid parental leave. Leave includes 4 weeks annual leave and 1 week conference leave.  A veterinary degree registerable in Australia with board certification (FANZCVS, DACVECC or DECVECC) eligible for specialist registration in QLD is required, although candidates who have completed residency training and are intending to sit specialist exams soon are invited to apply.  

Reporting to the CRM Manager - Leafio, the role of a CRM Specialist is to support the development, execution, and continuous refinement of multi-channel campaigns and CRM communications that drive activation, engagement and retention. The CRM Specialist will be responsible for ensuring marketing and CRM campaigns are built, QA’d and delivered on time. This role will also analyse and report on campaign performance data to improve and optimise key metrics and campaigns.

Key Responsibilities: 

Delivery and Execution 

• Work collaboratively with business stakeholders interpreting brief requirements for delivery.
• Work collaboratively with your team to ensure delivery expectations are clear and on time for delivery. 
• Manage the scheduling, building, copy,  testing, and deployment of communications across the Montu Brands Lifecycle, campaigns, research and surveys.
• Manage delivery progress in workflow tools and team channels. 

Marketing Automation 

• Configure and launch complex, data-driven journeys exercising good judgement and strong decision-making.
• Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.
• Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures,  including data management, privacy standards and system updates.
• Work collaboratively with IT and tech teams on requirements and participate in solution designs and concepting.

Customer Data Analysis and Reporting

• Utilise multiple data sources to generate insights and understand results.
• Utilise data to segment and target audiences effectively, personalising communications. 
• Drive a test-and-learn culture and conduct ongoing A/B + multivariate testing and other optimisation techniques to enhance targeting strategies.
• Analyse campaign data to identify trends and provide insights.
• Report on key performance insights and propose future improvements for review.

Data governance and compliance 

• Safeguard the brand through Privacy and SPAM act compliance and best practice. 
• Stay up to date on legislation changes and educate stakeholders.
• Ensure CRM initiatives adhere to Therapeutic Goods Administration (TGA) and Australian Competition and Consumer Commission (ACCC) guidelines.
• Capture customer consent and personal data at key stages of the customer lifecycle that assist in profiling and personalisation execute comprehensive CRM strategies, including acquisition, lifecycle, and retention initiatives.

Braze Super User

• Be a Braze expert, guiding internal stakeholders on platform utilisation and optimisation.
• Leverage Braze’s full capabilities to enhance technical performance and personalisation.
• Ensure that technical problems (including across platforms) are resolved efficiently, minimising any disruption to campaign execution for the CRM team.

Objectives and Key Results (OKRs) 

• Deliver on individual and set team OKRs as determined by the business 

• This is just the start, so dream big! 
• A great opportunity for an experienced Payroll Specialist to join the dynamic team at Endeavour Group!
• Flexible hybrid role - Location is either Richmond office, Melbourne OR Bulimba office, Brisbane

As the Payroll Specialist, you will work within a supportive team to deliver national payroll accurately and on-time every week.  
In this role you will apply your specialist payroll knowledge and SAP experience to support the business requirements. 

Sounds good? Read on:
Here’s a snapshot of the Payroll Specialist responsibilities:

• Processing end-to-end weekly payroll for Dan Murphy’s and BWS employees (circa 20,000) using SAP Employee Central Payroll
• Completing post payroll activities including STP reconciliation 
• Timely resolution of complex payroll cases using Service Now 
• Processing of payment adjustments, termination payments, overpayments 
• Performing month end superannuation reconciliation, followed by file submission
• Maintain and manage payroll process and policy documentation as required and actively share knowledge and cross skill team members
• Identify key risk areas and develop/implement action plans to ensure ongoing compliance.