About the Role: 

• Assist in defining the strategy for the future direction of disputes management within Cuscal   

• Design propositions that will continue to add value and relevance to Cuscal and our clients. 

• Provide recommendations, options and solutions in line with product roadmaps for new and enhanced features to both new and existing products and services.  

• Work closely with Product Owners to ensure the vision of the products and services are achieved. 

• Craft and maintain documents and other artefacts associated with Shared Services products and services that ensures they are clear and digestible as they will be a resource used by both internally across other domains and with our clients.  

• Manage as required, a selection of vendors who provide the applications and services that underpin Shared Services functions.   

• Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels.  

• Manage the integration of new product development or product change into existing processes. 

• Evaluate product competitiveness to enhance business impact and product profitability.  

• Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies.  

• Understand the relationship between Shared Services, our clients and the other product domains and where Shared Services becomes involved.  

• Monitor projects to provide recommendations and solutions in line with product roadmaps. 

• Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties to assist in the education process and marketing of Cuscal’s products.   

• Stay up to date on industry trends and new developments in payments technology to help improve payment processing efficiency. 

About You: 

• Experience in the Australian payments landscape, specifically, the management of disputes processing.   

• At least 3 years’ demonstrated experience in product management including demonstrated experience in development and execution of product management tactics. 

• A desire to walk in the shoes of our clients as you identify areas to add value and drive these to conclusion.   

Join us at the forefront of payments 
  
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
    
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

• Permanent, Full time 9 day fortnight 
• $69,746 per annum plus Superannuation
• 2 positions available locations Coolaroo and Sunbury

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

As a Parks Asset Management Officer you will assist in providing high quality, tidy and safe Parks and Reserves within the Hume municipality.

What you’ll be doing:

•  
• Undertake programmed and reactive park maintenance duties
• Conduct maintenance and repair of various hard assets and infrastructure in parks such as, but not limited to, reserve fencing, furniture, shelters, gravel paths, retaining walls, park signage, etc.
• Operate plant and equipment relevant to the park asset management task and ensure it is maintained to a high level.
• Perform minor reactive pruning, branch collection and mulching works, minor turf preparation of sports fields, parks and nature strips, and minor soft and hard landscaping works.
• Undertake other park asset management tasks commensurate with skills to ensure a high level of park and reserve presentation.
• Inspect and report on the condition of park and reserve assets to ensure they are maintained and presented to a high standard.
•  
• Conduct minor soft and hard landscaping rectification works in a team environment.
• Assist in constructing, installing, maintaining and renewing minor park assets, including retaining walls, park furniture, bollards, fences (post and rail), signs, paving and hard pavement soil edge levels, etc.
• Conduct and monitor programmed and reactive maintenance activities on Parks and Reserves.

The skills and experience you’ll bring to the role:

• Certificate III in Landscape or other relevant qualification and commensurate on the job training
• Relevant experience with Parks maintenance principles and the operating of equipment relevant to Parks and Reserve management.
• The ability to apply a range of Skills and Hand Tools for various Park Maintenance tasks
• Demonstrated experience in organising daily resource requirements, processes and equipment for programmed and reactive works programs.
• Ability to maintain full and accurate records, including daily works reports, programmed and reactive works progress reports, and park asset audit data records.
• Demonstrated ability to effectively work with contractors and other staff in a team environment.
• Good verbal and written communication skills, including the ability to gain cooperation and communicate effectively with people from diverse backgrounds and cultures.
• Proven ability in recognising improvements and work practice opportunities.
• Current Driver’s Licence with minimum MR Truck drivers’ endorsement (HR Truck Driver’s Licence desirable.)
• Forklift and F/E Loader License desirable

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Are you an innovative product manager with a passion for incubating new ideas and driving them to market? Shift is looking for a Product Manager to spearhead the launch of new products and manage their growth until they reach scale. As part of our dynamic team, you'll have the opportunity to bring fresh products to life, test market hypotheses, and help shape the future of our product offerings.

What you'll do: 

• Manage 2-3 new products simultaneously, overseeing all stages of the product lifecycle from market research to scaling.
• Identify and define new target markets and serviceable segments for product opportunities.
• Develop a strong market thesis, clearly articulating what Shift can offer SMEs that current solutions don’t.
• Design initial product concepts and organisational structures to maximize the chances of success while managing acceptable levels of risk.
• Translate product ideas into detailed, actionable requirements, ensuring smooth execution from concept to market launch.
• Coordinate necessary organisational changes (e.g., hiring, team expansion, systems updates) to support product launches and ensure the right resources are in place.
• Work closely with cross-functional teams to execute on the product vision, driving alignment between product, design, development, and operations.
• Iterate quickly on product features and design to achieve Product-Market Fit, testing and refining the product based on customer feedback.
• Continuously improve the product, incorporating insights from customer usage, market trends, and competitor analysis to optimize the market fit.
• Make data-driven decisions on whether to scale the product as a core offering or exit the market if the product fails to gain traction.
• Ensure regular communication with stakeholders to provide updates on progress, iterations, and strategic decisions.