ABOUT THE COMPANY 

The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Sydney, Singapore, London, Northern Virginia, Canada and South America, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.   

ABOUT THE ROLE 

We are looking for a Product Consultant to join our team. This role involves developing in-depth expertise in the company's solutions, providing consulting and training for clients, demonstrating the company’s solutions, serving as a liaison between clients and internal teams, and representing the company at key conferences and marketing events. 

• Develop in-depth expertise in the company's solutions to deliver on-site or remote consulting and training for clients 

• Demonstrate the company’s solutions and contribute to tender responses e.g., RFPs, RFIs, Questionnaires, etc. 

• Serve as a liaison between clients and other internal technical experts and convey customer requirements to Product teams 

• Collaborate with various Avolution teams from different territories to share best practices and support a cohesive approach 

• Represent the company in APAC as a product expert and at key conferences or other marketing events both online and in-person 

• Provide internal and external product support and assist with requirements elicitation and verification/testing 

• Build ongoing relationships with our client base and partners 

• Perform other duties as required and specified by Avolution from time to time 

ABOUT YOU 

• Strong experience in consulting and training for software solutions 

• Excellent communication skills, both written and verbal 

• Ability to work collaboratively with various teams across different territories 

• Experience in developing client relationships and providing product support 

• Familiarity with the APAC market and experience in representing companies at conferences and marketing events. 

You may have experience of the following: Software Consultant, Technical Support Specialist, Pre-Sales Consultant, Product Trainer, Customer Success Manager 

You will be part of a smart, friendly team and have additional benefits including: 

• Flexible working 

• 20 days annual leave + public holidays 

• 1 day of birthday leave per year 

• Up to 12 weeks of paid parental leave 

• Annual IT spend budget 

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

As the Operations Information Management Specialist, you will support our Operations team in managing the ongoing operations and support of our Data Centres. You will enhance operational efficiency, service quality, and data management practices, driving continuous improvement initiatives and optimising processes.

Reporting to the Operations Centre of Excellence Manager, you will collaborate across various CDC disciplines to maintain high standards of documentation integrity and facilitate smooth operational workflows. Additionally, you will manage our Operations Information environment and standardise formats and structures across all DC operations sites.

Key Accountabilities:

Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.

Document Management System Implementation: Develop and maintain a document tracking system, organise and secure documents, enforce control policies, maintain standards, and ensure compliance.

Document Reviews and Approvals: Set and coordinate standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.

Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.

Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.

About you: 

This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in complex environments. As CDC experiences a period of growth and development, this position will be crucial in enhancing existing operational workflows and implementing new systems and processes.

Experience:

• Strong technical skills with a solid understanding of Microsoft tools and information management software.
• Experience in data management, document control, or information systems administration.
• Proficiency in database applications and excellent problem-solving and analytical abilities.
  

Desirable skills:

• Strong technical skills, with a clear understanding of Microsoft Dynamics, SharePoint, and other SaaS systems, including proficiency in SQL, JavaScript, HTML, CSS, and RESTful APIs. 
• Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320). 
• Developed skills in document control, data management, and information governance specific to data centre operations.
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.