Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we’re on the hunt for a Service Management Specialist to join our growing team.

Here's what you'll be doing:

• Identify, categorise, escalate and manage Major Incidents providing effective oversight and governance.  
• Coordinate technical teams and vendors to ensure a focused, timely resolution to Major Incidents.
• Act as the central point of contact for Major Incidents providing regular updates and fielding queries from key stakeholders.  
• Oversee company adherence to SLA’s day-to-day to ensure client expectations are met or exceeded. 
• Coordinate resources and investigations to ensure timely resolution of Problem records to minimise impact on clients.  
• Identify trends in incidents to address recurring issues proactively, collaborating with relevant teams for long-term solutions. 
• Identify and implement process improvements to streamline operations. 
• Collaborate with other departments to deliver the best quality solutions.

Here's what you'll bring:

• Intermediate experience in IT service management, preferably within an MSP environment. 
• Strong understanding of ITIL best practices and ITSM frameworks supported by ITIL certifications. 
• Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders. 
• Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines. 
• Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly. 
• Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment. 

We would also require the ideal candidate to participate in a 24/7 on call roster.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

We have a fantastic opportunity to join us as a Product Designer. Whilst this role is advertised in Perth, WA, given the roles hybrid nature we would consider all candidates across Australia.

The product designer designs and develops reusable product solutions using our products.  Your responsibilities will include the entire product solution lifecycle, from researching use cases and designing robust solutions to testing, documenting, and iterating based on prioritized user feedback.  

In addition to this, you may be involved in the design and implementation of ad hoc projects aimed at driving company growth including product integrations with third-party technology partners. 

Research and Analysis:  

Conduct thorough research on use cases to understand client needs and requirements.  

Analyze industry trends and best practices to inform product and solution design.  
 

Solution Design and Development:  

Produce scope documents for discussion in collaboration with Product, Sales & Marketing.  

Develop proof-of-concepts to validate feasibility of proposed solutions 

Identify issues and present alternatives to alleviate or resolve problems 

Liaising with users and customers across the business to understand their needs. 

Design and build configurable solutions within HSI’s products 

Create specifications for solutions including user stories and acceptance criteria where appropriate.  

Engage with the product team and raise suggestions around features that may improve solution and product scalability.  
  

Testing and Quality Assurance:  

Perform or arrange testing of product solutions to ensure functionality and performance.  

Identify and resolve any issues and bugs identified with the solution.  
  

Documentation:  

Write or arrange comprehensive documentation for each solution, including installation guides, user guides and technical specifications.  

Ensure that documentation is updated as solutions are iterated and improved.  
  

User Feedback and Iteration:  

Gather and analyze feedback from users, sales and marketing to identify areas for improvement.  

Keep up to date with product enhancements and best practices.   

Implement changes and enhancements based on new features, new practice and user feedback to ensure continuous improvement of solutions.  

Manage a backlog of prioritized feedback and potential improvements for the solutions.  
  

Integrations and Implementations:  

Collaborate with third-party technology partners to design and implement integrations.  

Ensure integrations are seamlessly incorporated into our products.  

Participate in design projects aimed at supporting and driving company growth.  
  

Collaboration and Communication:  

Work closely with cross-functional teams, including product management, sales, customer support, implementation and marketing.  

Communicate effectively with stakeholders to ensure alignment and successful project outcomes.  

Continuous Improvement:  

Stay current with advancements in software design and development.  

Proactively seek opportunities to enhance existing processes and solutions.  

Qualifications  

Bachelor’s degree in a related field is required; Master’s Degree is a plus  

2-5 years’ experience in one or more related areas (SaaS solutions architect, business analyst, SaaS developer, technical product marketing)    

3+ years of experience researching and analyzing data; including the ability to extract, aggregate, and summarize data from disparate systems   

Experience with Agile Methodology preferred  

Access to a confidential and free EAP Service (Employee Assistance Program)

Birthday Bonus Day – A day of paid leave for your birthday!

Access to FlareHR Employee Benefits & Discounts, including Novated Leasing

Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.

Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’

A flexible working environment

A collaborative and supportive team-based environment