Your new role and how you’ll make a difference

As a Junior Product Manager, you will play a crucial role in assisting with the development and execution of our product roadmap. You’ll have the opportunity to be a bridge between our development team and the business stakeholders, responsible for defining and prioritizing the product backlog. 

Collaborating closely with the Senior Product Manager you will help develop, implement, monitor and support our Products.

The primary focus of the team is to maximise the value of the product roadmap by ensuring that we deliver high-quality features that align with customer needs and business goals. We love transforming product visions into actionable tasks and user stories.

Your strong communication skills and attention to detail will be essential to drive successful product development as this position works in partnership with a variety of stakeholders across the business - including Business Analysts, Project Managers, IT Developers, Sales, Data, Finance and Customer Support - to develop, implement, monitor and support of Products.
 

The value-add things you’ll be doing

Assist in managing the End-to-End Product lifecycle of key products, including:

• Collaborate with Senior Product Managers to prioritise and actively manage the product backlog such that it aligns with the product roadmap.
• Be an integral part of the delivery team and operate as the bridge between strategy and the day-to-day operations of the team.
• Form strong collaborative relationships with members of the delivery team, namely engineering, design and QA to build and delivery high quality products and features on time and within budget.
• Translate strategic priorities into logical product requirements, structuring requirements into the right epics and user stories for the delivery teams. Ensure product requirements include functional, technical, legal, regulatory, and content details.
• Write best in class customer centric user stories clearly defining requirements and acceptance criteria which are easy to understand, enabling the development team to accurately build product functionality as well as help reduce development waste.
• Stay up to date with latest developments in the financial services and technology space to identify and build innovative product solutions.
• Ensure delivery team is optimally utilised and is maintaining high delivery velocity, resulting in improved effectiveness and efficiency of the team. 
• Become an expert in the use of lean Discovery techniques to regularly gather customer feedback both to validate hypotheses and build product solutions. Operationalise frequent interactions with existing and prospective customers to prioritise product solutions that solve customer problems.
• Create business cases to articulate the expected benefits and costs of proposed product roadmap items.
• Participate in agile ceremonies such as sprint planning, showcase and daily standup to help the development team understand and commit to the work items for each sprint.
• Be the primary point of contact for all product-related inquiries and clarifications from internal and external stakeholders.
• Create, socialise and regularly manage/ update (after each release) product documentation, namely product descriptions, information manuals for internal & external stakeholders, product Q&A and training material.
• Regularly communicate product updates, progress, and results to stakeholders and the broader organization.
• Analyse and regularly report product performance and share insights with key stakeholders that help prioritise areas for improvement, inform future product decisions and ensure expected benefits are being achieved.

At DISCO, we strongly believe in the uniqueness of thought, experience and perspective that can only be achieved through having an inclusive and diverse workforce. We strive to continue to make DISCO an incredible place to work by fostering a culture of inclusiveness, diversity, openness and collaboration. We value all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we encourage you to apply.

What is DISCO?

DISCO is the industry standard for managing, organising and sharing music and other media. We make music and media workflow fast, intuitive and simple, directly connecting people and their work to save time. Today we count UMG, Sony, Warner Music, Netflix, Amazon and Rockstar Games among our customers, and over 250,000 people interact with DISCO each month. Our customers are super passionate about our product.

Location

Remote in Eastern Australia (preferably Sydney, Brisbane or Hobart); Hybrid in Melbourne

The Role

DISCO is looking for a Senior Product Designer to help us build the operating system for the music industry. You’ll join our Platforms team, where you’ll design beautiful flows for our core app experience, create exciting new product capabilities and help manage and centralise our design system. The successful candidate:

• Will have at least 3 years’ experience working as a Product Designer in Australia
• Has demonstrated experience driving great UX outcomes within a cross-functional team alongside Product Managers and Engineers
• Is able to move between different phases of a new feature, from research and discovery through to final UI polish, with ease
• Cares about getting the little details right, but also has a desire to interrogate and understand the drivers and context behind the work they’re doing
• Is a natural team player, and will make valuable contributions to their team as well as the broader Product Design practice at DISCO

Responsibilities

Reporting to our Head of Product, you’ll:

• Collaborate with the product and engineering peers within your cross-functional team to deliver great outcomes for our customers
• Drive the process for design, iteration and polish of the core features that your team is responsible for
• Work with the other designers and frontend engineers at DISCO to standardise and evolve our design system, and ensure its adoption across our product portfolio
• Lead customer research and discovery for your team, helping ensure our customers’ voice is represented during the prioritisation and scoping/design phases of their work
• Proactively identify pain points and rough edges within DISCO’s UX, and work with your colleagues across product and design to plan and execute on a steady stream of improvements
• Provide feedback and critique to your peers in product and design, improving the quality of our work and contributing to how our processes evolve over time
• Help support our agile ways of working by actively contributing to standups, retros and team planning

You should have at least 3 years of experience in the following areas:

• User Research
• UX Design
• UI Design (Figma)
• Product discovery and sense-making
• Group facilitation / Problem solving
• Exposure to Design Systems, including rolling out changes and supporting adoption

Nice to Haves

• Experience with front-end development technologies (either HTML/CSS or React)
• Experience working on a product related the creative industries (ie audio/video/media)

At DISCO, our employees have told us what benefits mean the most to them, and we've listened. So as a DISCO employee, you will work remotely from home (or a co-working space) whilst being supported by a friendly and fun international team. In addition, you will receive:

• A competitive salary in a fast-growing startup
• Four weeks of paid vacation leave per year
• Two weeks of paid sick leave per year
• Paid Parental Leave
• A company laptop
• Monthly internet allowance/reimbursement
• Office set-up allowance
• Annual learning and development allowance
• The ability to work how you want. We’re not heavy on rule books. Everyone is trusted to figure out the best way to work.

To apply for this incredible position, please submit your resume -- a cover letter is optional.

DISCO is an equal-opportunity employer. In addition, we will provide reasonable accommodations for individuals who have disabilities. If you require any reasonable accommodation to participate in the application process, please note this in your cover letter and we will reach out to you.

Please note that we do not accept unsolicited resumes from recruitment agencies.

This role requires the candidate to

• Drive insights for clients through developing market and client specific intelligence on business payments trends and behaviours, leveraging Visa’s extensive data assets

• Support sales activities through the presentation of these market insights to clients and partners, advocating new solutions to existing clients and pitching to new prospective clients

• Drive client decision making and support client management activities through the presentation of client specific portfolio insights, advocating appropriate portfolio optimisation initiatives

• Leverage these market insights and any client specific feedback from financial institutions and businesses to inform the strategic roadmap for Visa CMS AuNZSP

• Enhance the performance of CMS AuNZSP through developing and maintaining robust internal reporting, coordinating with the Visa Finance team

• Keep up to date with trends, developments and regulations that relate to the payment industry. Maintain an awareness of competitor positioning and the small business market landscape

• Discover new business opportunities for Visa through developing your market knowledge of the B2B payments, fintech and neobank space and

• Support investment decisions through the development of robust business cases for initiatives such as new product developments, new partnerships or marketing campaigns.

This role requires a candidate who is excited by the opportunity to help AuNZSP businesses digitise payments. You will need passion for AuNZSP business and a willingness to use your initiative and curiosity to drive insights that can transform this space.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team 

Serving public sector and other customers with regulatory needs is an integral part of ServiceNow’s business and future growth trajectory. ServiceNow is a leading provider of digital workflows for many federal, state, and local government agencies in Australia. To help these organizations successfully fulfill their missions and deliver better experiences to citizens and constituents, ServiceNow provides specialized cloud environments that meet and exceed data and security regulations and policies of our customers. 

Role

In this role, you will be responsible for the success of Australian and New Zealand customers with regulatory and enhanced data security needs. You will work directly with these customers, industry partners, and internal teams to understand their pain points and grow the business. You will own the P&L for our ServiceNow Protected Platform – Australia (SPP-AU), our local regulated cloud for ANZ. As the owner of this environment, you will develop the product strategy, stay abreast of changing government regulations around data, cybersecurity and AI and maintain the product roadmap. In addition, you will directly influence the roadmap of the ServiceNow Platform and suite of SaaS applications to better serve this specialized segment of customers.

Reporting to Product Lead – Emerging Markets, Regulated Markets & Public Sector Industry, you will be a key member of a team that drives the growth of ServiceNow’s public sector business.

What you get to do in this role

• Understand the unique needs and pain points of ANZ Public Sector and other regulated customers
• Be an evangelist on our cloud offerings in ANZ, conducting discovery, collecting customer feedback, understanding common asks and prioritizing needs across the ServiceNow portfolio
• Influence and coordinate across sales, legal, security, marketing, FP&A and other product managers to deliver the best experience for ANZ regulated customers
• Define and execute product strategy and roadmap for the SPP-AU environment
• Drive P&L accountability for the SPP-AU environment
• Support monitoring competitive intelligence as input into product strategy
• Serve as a subject matter expert and central point of contact for company-wide programs relevant to SPP-AU