What you will be doing

As the Senior Manager, Paid Media, you will be a core member of the Growth Marketing team and will be instrumental in building, leading and driving our digital and above the line paid media strategies. You will be a hands-on paid media expert with an inquisitive and growth mindset, constantly looking for growth and testing opportunities to deliver commercial outcomes. You will bring an advanced understanding of paid media activities across all core channels and platforms, such as, but not limited to, SA360, DV360, Meta, and ATL Media Buying.

This role is a unique opportunity, combining strategy and hands-on tactical execution, and the ability to shape the direction of our paid media strategy and team.

• Lead, execute and manage best in class, high performing digital media campaigns, from strategy to execution through all relevant channels and media buying methods. This includes, but is not limited to: Paid Search (SA360), Meta Ads, DV360 and other Programmatic platforms
• In collaboration with the broader marketing team, in particular the brand, creative and analytics team, strategize, lead, execute and manage best in class, high performing Above the Line marketing campaigns through all relevant media buying methods and channels, such as OOH, Radio, and TV
• Build and manage relationships with key partners, including but not limited to: Google, Meta, Programmatic Platform Partners, Media Networks, Partners and Agencies
• Seek out and identify innovative media opportunities and look to implement and test these to drive commercial outcomes
• Work closely and collaboratively with the marketing data analytics team, reporting on performance against targets and to uncover growth opportunities and actionable insights aimed at delivering continuous improvement
• Working side by side with the App Strategist, build, execute and manage our app growth and retention plans
• Working in collaboration with the marketing automation team to build cross-channel customer journeys
• Proactively source external and internal audience and market insights to inform program planning and direction
• Own and manage a constantly evolving a/b testing roadmap that considers audiences, bidding, creative, new ad formats, new channels, landing pages and more, to constantly optimising campaigns to their objectives
• Work in collaboration with the in-house creative team to ensure campaigns are utilising effective and optimised creative that cut-through
• Lead, manage and develop a high performing team of SMEs in performance and brandperformance marketing, as well as app strategy
• Champion and be the leading subject matter expert in paid media, both ATL and BTL across the business – work with the marketing team and the broader business to ensure we are at the forefront of paid media across brand awareness, performance, programmatic, brandperformance
• Stay across and share among stakeholders the latest paid media trends and industry developments, and adapt strategies where applicable 

As part of our wider Real Estate Management division, you will manage key relationships with tenants and service providers, whilst also making recommendations to improve the environmental performance of our clients’ assets. Your ability to manage budgets effectively and contribute to investment plans to maximise asset values will also be key, as will the ability to control costs and expenditure.

Other key accountabilities include:

• Ensuring building compliance and driving initiatives on engineering standards across the business
• Managing the presentation and day-to-day operations of allocated properties, including security, maintenance and safety
• Manage the approved OPEX and CAPEX budgets
• Developing strong relationships with internal and external stakeholders, including tenants, clients, contractors and colleagues
• Reviewing the monthly operating expenditure against budget
• Working with Property Managers to produce monthly client reports as required
• Ensuring all planned preventative maintenance is executed in accordance with schedules

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Engineering Manager at Civica

As an Engineering Manager at Civica, you will lead a talented team of engineers responsible for developing and maintaining Civica’s customer-facing products. Your role is critical in ensuring your team has the right combination of people, processes, and tools to excel in delivering high-quality solutions for our customers. You’ll be hands-on in the technical aspects, guiding your team through complex challenges and ensuring the right solutions are found. In addition to your technical leadership, you will coordinate with stakeholders and cross-functional teams to drive progress, remove blockers, and ensure work is planned and executed efficiently. Your leadership will directly contribute to the impact our products have on citizens, and you will play a key role in fostering a collaborative, high-performance culture.

In this role you will facilitate seamless communication within your team and across departments, you'll ensure alignment and transparency, keeping everyone focused on shared goals. Additionally, you will develop and present strategic roadmaps that align with broader organisational objectives, helping drive the Civica's success.

Your role will also involve overseeing the delivery of high-quality code that generates meaningful, high-impact results for the business and our customers. You will mentor, grow, and empower your team members, focusing on continuous improvement and fostering a culture of excellence. As a leader, you'll prioritise the development of your team while ensuring that high standards are maintained throughout the delivery process.

A key part of your responsibilities will be to create and maintain a positive, inclusive team culture. You'll ensure all team members feel heard, supported, and empowered to contribute their best work. Additionally, you will build strong relationships across the business to ensure smooth collaboration, driving collective success and fostering a unified, high-performing environment at Civica.

If you are passionate about leading agile teams, solving intricate technical problems, and making a meaningful contribution to the success of your team and the business, this role is an exciting opportunity.

What you will do to be successful in this role

• Managing one or more teams of 5+ engineers in a fast-paced, agile environment
• Leading Agile/Scrum delivery processes and driving continuous improvement within the team
• Applying DevOps concepts and practices to streamline workflows and enhance operational efficiency
• Implementing Test-Driven Development (TDD) to ensure high-quality, reliable code
• Collaborating with stakeholders to set and manage priorities, aligning team efforts with business goals
• Building and maintaining SaaS products, delivering scalable and reliable solutions
• Ideally you will have experience with public cloud technologies such as AWS or Azure.
• Security by design and SecOps practices to ensure products are secure by default (Ideally)

Some of the technology we use

• Cloud platforms: AWS & Azure
• Version control and CI/CD: GitHub, Azure DevOps
• Development stack: .NET (C#)
• Testing: Playwright
• Infrastructure as Code: Terraform
• Monitoring: Datadog
• Orchestration: Kubernetes
• Databases: SQL Server

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect

We're all different - and we love this about us.

Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special!

Do you see yourself in this role? If so, then we would love to hear from you

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.