The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a (Content Manager) to join our fast-growing (Global Marketing) team. Reporting to our (Head of Content, UK), working directly with an ANZ marketing team, you will be supporting the team on (content creation across all channels (owned, paid, events) with a key focus on (meeting objectives and supporting all content requirements for Australia and New Zealand).

This role offers the benefit of owning content requirements for the Australia/New Zealand market while working with a broader, global team. Within a local marketing team comprised of Marketing Manager, Designers and CX Leads, and alongside a local business of Product/Tech, Operations, Sales, and Finance, this role will deliver high quality content across an array of channels and objectives to support the ANZ business.

Key Responsibilities

• Deliver content to support Sales/Partner enablement including collateral, events, webinars, RFP’s (working with Marketing Manager)

• Deliver product content to support ongoing product development and launches, including ‘how to videos’, user guides, Help articles, internal enablement, paid content (Working with Product team)

• Manage customer communications including product/pricing updates, Incident communications, ANZ e-newsletters

• Manage communications for CLM program including Onboarding, Early Life, BAU, Retention and Closure emails (working with CX team)

• Act as a brand ambassador, working to the global Nuvei brand guidelines and tone of voice across all communications

• Own traffic management and briefings with designers for all Marketing briefs for ANZ

• Learn Microsoft Dynamics CRM (Sales & Marketing) to support successful understanding of customers and account set up

• Learn and use Stripo email tool to create emails and build campaigns

• Develop reports and insights for all communications channels used, and campaigns executed

Preferred Qualifications

• Proven content creation ability including copywriting, creative brief development, content output across multiple asset types

• Ability to pull reports and insights from all marketing channels and present to the business

• Experience in events (booking, content requirements, bump in/out) beneficial but can be learned on the job

• Strong communications and interpersonal skills to support working with multiple stakeholders of varying seniority

• Problem solving mindset and confidence to put ideas forward

• Ability to manage high volume of work strategically, while delivering quality content

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Benefits

• Flexible working arrangements, with a hybrid office and home setup.

• A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity.

• Opportunities for career growth, with a focus on internal promotions and employee development.

• A global bonus plan recognizing contributions across the organization.

• Volunteering programs that allow you to make an impact in the community.

• Employee recognition and reward programs acknowledging outstanding performance.

 #LI-SR1

#LI-HYBRID

• Develop and execute the global marketing strategy for Australia’s leading educational video company
• Lead a highly motivated and passionate Marketing team at a worldwide leading educational video company
• 12-month FTC, located in Sydney, working hybrid from the office and remotely from home

Why Join Us?

Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.

Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!

Ready to discover your potential with us?

The role:

As the Manager, Marketing, you'll spearhead our global marketing strategy, driving impactful campaigns that propel our business forward. Leading a high-performing team, you'll collaborate with diverse stakeholders to generate leads, boost content awareness, and exceed revenue targets. Your strategic vision will be instrumental in aligning marketing efforts with our broader business goals, ensuring cohesive execution across all channels.

This pivotal role will position you at the forefront of customer acquisition and user engagement initiatives, shaping our marketing approach in Australia, the UK and US. Your innovative strategies and leadership will enhance our brand presence and contribute to our mission of transforming education through technology.

Please note that this is a maternity cover with a start date of 1 April.

What you’ll do:

• Drive the global marketing strategy, implementing and executing on successful and innovative campaigns that boost brand awareness, product adoption and generate leads through both traditional and digital channels
• Lead and develop the marketing team, fostering professional growth, and enhancing team capabilities and high performance
• Collaborate with product, growth, sales, customer success and content teams to create engaging marketing materials and align strategies with organisational goals
• Analyse campaign performance, track ROI, and optimise marketing efforts based on data-driven insights
• Develop and maintain the company's brand identity and messaging across all marketing channels
• Oversee major marketing events, including webinars, workshops, and industry conferences, while supervising social media strategies to enhance brand awareness and drive audience growth
• Oversee the creation of educational marketing materials, including blog posts, copy, whitepapers, webinars, and case studies to position ClickView as a thought leader
• Manage the marketing budget and resources effectively to ensure optimal ROI and achieve growth objectives

What you’ll bring:

• 5+ years experience in a similar position, from a technology-based business
• Experience in EdTech or working with educators will be highly regarded
• Strong leadership experience with the ability to lead, motivate and inspire
• Expertise in acquisition, engagement, and retention strategies, including event management and social media
• Experience with CRM systems, ideally Salesforce, with an understanding of the sales cycle
• Exceptional communication skills, organisation and time management skills
• Strong stakeholder management experience, with the ability to influence decision making on key strategic initiatives
• High level of collaboration and ability to work across different teams and time zones
• A self-starter, driven by accountability and an outcome-focused approach.

What we offer:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others

About Ofload and Our Mission

FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.

At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment.

This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives.

Why Join Ofload?

Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.

We’ve raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognised for our innovation and culture:

• Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform
• Ranked #2: AFR BOSS Best Places to Work 2024 in Transport and Construction

At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you.

About the role:

Drive operational excellence and scalable solutions by leading project-based initiatives that enhance process efficiency and customer onboarding. Act as a catalyst for change by optimising how teams collaborate within Ofload and with its customers. Deliver high-impact results through time-bound projects, ensuring smooth transitions without owning ongoing operations.

What you’ll do:

• Customer Onboarding and Integration:
  Lead cross-functional project teams to execute seamless customer onboarding and integration initiatives, ensuring strategic alignment.
• Platform Transitions:
  Manage transitions of customer accounts from acquired businesses onto the Ofload platform.
• Strategic Account Projects:
  Oversee and deliver high-impact shipper onboarding and strategic account management initiatives.
• Digital Initiatives:
  Drive digital transformation projects for existing and new customers, focusing on end-to-end process optimisation.
• Process Optimisation:
  Identify inefficiencies, propose enhancements, and implement product adoption strategies for measurable improvements.
• Collaboration and Leadership:
  Work closely with internal teams to align project outcomes with business goals and foster a culture of collaboration and accountability.

Qualifications and Skills:

• Experience and Expertise:
• 7–10 years of commercial experience, with a solid background in project and program management.
• Experience in consultancy or logistics is highly desirable.
• Demonstrated success in managing shifting deadlines, multiple project streams, and critical paths efficiently.
• Core Competencies:
• Analytical: Synthesizes complex information to inform data-driven decisions.
• Proactive: Initiates ideas and solutions without prompt; acts as a change agent.
• Highly Organised: Manages multiple projects while maintaining focus on priorities.
• Collaborative: Builds trust and accountability across teams.
• Innovation: Approaches challenges with creativity and develops new solutions.
• High Standards: Consistently drives personal and team performance to excellence.
• Openness to Feedback: Actively seeks and applies constructive feedback for continuous improvement.
• People Development: Champions team growth through coaching, feedback, and tailored development plans.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

More than a job! We look after you through: 

• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and 
• Our annual Summer Camp offsite

Office Benefits:

• Weekly catered breakfast, monthly team lunch and a number of delicious snacks 
• Morning brew of your choice at our local cafe 
• Quarterly celebrations and team events;
• Table tennis, board games and an office library 

Please note applications will not be reviewed until after the 7th of January 2025

We are currently offering an exciting new opportunity for a highly motivated and enthusiastic individual to join us as an Account Manager. This is a permanent, full-time opportunity which will be a home office-based position in Perth, W.A (servicing both the Western Australian and South Australian Regions) and will involve regular domestic travel.

As an Account Manager, you will be at the forefront of our sales efforts, managing relationships with existing and new customers including merchants, developers, specifiers, architects, and engineers while actively seeking opportunities to expand Bosch’s market position. You will work closely with diverse stakeholders, ensure exceptional customer service, and contribute to achieving ambitious sales targets for the Home Comfort Division.

Position responsibilities will include:

• Conduct sales activities with existing and potential customers to grow revenue and market share in your designated region.
• Develop and implement proposals for both direct and indirect customers, securing new business opportunities in the new build and replacement sectors.
• Build and maintain strong customer relationships to support successful growth strategies.
• Actively monitor market trends and developments, providing actionable market intelligence.
• Deliver exceptional after-sales support, directly assisting customers with their day-to-day business needs.
• Work with divisional teams to develop and execute marketing, promotional, and training programs in the region
• Represent Bosch at trade shows, industry events, and customer presentations to enhance brand visibility and product demand.

Vet.CT is seeking a dynamic and experienced Regional Sales & Client Success Manager to join our sales and client success team. This role will be pivotal in driving our sales strategy, fostering client relationships, and ensuring client satisfaction across the APAC region.

The successful candidate will be responsible for managing the full sales cycle from identifying new business opportunities to contract negotiations, as well as implementing strategies to retain and grow relationships with our existing client base. This includes working closely with key stakeholders to understand their needs and ensuring they receive the highest level of service and support.

This role requires frequent travel within the APAC region to meet clients, attend conferences, and represent Vet.CT effectively. You will collaborate with cross-functional teams to achieve business objectives and contribute to the overall success of Vet.CT.

Key Responsibilities

Sales and Business Development:

• Actively generate and close new business opportunities by engaging with prospective clients and following up on marketing-qualified leads.
• Develop tailored solutions to meet client needs by showcasing the value of VET.CT’s product portfolio.
• Represent VET.CT at key conferences, client meetings, and industry events to expand market presence and strengthen relationships.

Client Onboarding and Training:

• Guide new clients through the onboarding process, ensuring a seamless transition and positive first experience with VET.CT.
• Deliver comprehensive training to clients on VET.CT’s services and technology, enabling their teams to maximize product value.

Account Management and Client Success:

• Serve as the primary point of contact for a portfolio of clients, providing proactive support and regular updates on products, pricing, and service enhancements.
• Maintain regular communication to foster strong client relationships, ensuring their satisfaction and loyalty to VET.CT.
• Identify opportunities for upselling and cross-selling additional VET.CT services to meet evolving client needs.

Retention and Risk Management:

• Monitor client engagement and satisfaction to identify potential risks or issues, implementing proactive solutions to ensure retention.
• Collaborate with clients on contract renewals, pricing adjustments, and service improvements to maintain long-term partnerships.

Team Collaboration:

• Work closely with the global Sales and Client Success team to align strategies and share best practices.
• Partner with the North American sales team to deliver a seamless client experience and contribute to regional growth initiatives.

Travel and Client Engagement:

• Travel as needed to meet with key clients, attend conferences, and support business development efforts.

Skills Required

• A results-driven professional with a strong background in veterinary medicine, proven experience in sales, and expertise in client relationship management. Prior experience within the veterinary industry is essential.
• Outstanding relationship-building skills, with the ability to effectively engage with busy veterinarians, tailoring interactions to meet the unique needs of each client
• Persuasive and client-focused, with a strong ability to negotiate while prioritizing the client’s best interests. At VET.CT, we value long-term success over a 'sales at all costs' approach, emphasizing solutions that truly benefit the client.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and colleagues.
• Proactive and organised, with a proven ability to manage multiple accounts and priorities simultaneously.
• Comfortable working both independently and collaboratively within a global team.
• Willingness to travel within the region as required to meet client and business needs.
• Ideally located in North America, with the ability to work effectively in a remote environment and maintain a high level of productivity and communication.

• 20 days holiday plus public holidays
• Superannuations pension plan
• Employee Assistance Programme
• Company Shares Scheme

Inclusion and Diversity

Vet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.

A team creating an innovative solution for managing partnership programs in the financial services sector is looking for a Senior Business Development Manager.

This product serves brokerage companies and platforms within the forex and cryptocurrency space, helping them effectively attract and retain clients through well-designed referral systems.

Headquartered in Dubai, the company also has a presence in key cities: Hong Kong, Kyiv, Tallinn, London, Limassol, Yerevan, Tbilisi, and Mauritius. With clients in over 40 countries, the company serves more than 500 global clients. The company focuses on understanding client needs and industry trends, applying advanced technologies to ensure its solution remains one of the most competitive on the market.

If you’re eager to join an ambitious team building high-tech solutions and refining partnership mechanics in the financial sector, this opportunity could be perfect for you!

The position is only available for the candidates who are located in Australia.

Responsibilities:

• Identify and attract new institutional clients through cold calling, networking, and existing contacts
• Close deals with institutional clients, ensuring quick onboarding and revenue generation
• Build a pipeline of qualified leads and engage with potential clients in the FX, metals, energy, indices, and crypto sectors
• Recruit and develop partnerships with Introducing Brokers (IBs), creating incentive and support programs
• Represent the company at conferences, trade shows, and other industry events to expand the professional network
• Monitor market trends, competitor activities, and regulatory changes to provide actionable insights
• Track sales activities, maintain detailed records in CRM tools, and prepare performance reports

• 5+ years of direct sales experience in the FX industry, specifically selling liquidity solutions to institutional clients

• Demonstrated success in closing large-scale deals and consistently exceeding sales targets
• Extensive experience in generating cold leads and converting them into long-term clients
• Deep understanding of FX liquidity provision, trading platforms, and market dynamics
• Strong existing network of institutional clients, including banks, hedge funds, and proprietary trading firms
• Proficiency in CRM software (SalesForce) and sales analytics tools
• English C1+
• Live in Australia for more than 5 years

• Competitive salary according to your experience and skills (the exact amount is discussed with the final candidate)

• Officially paid sick leave
• Paid vacation
• Performance-based bonuses and gifts (including Apple products)
• Performance (and salary) review - once a year
• Mentorship and growth opportunities within a strong team

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 16 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About You

You are a dedicated and passionate professional with a strong background in Marine Safety and a thorough understanding of the Australian Maritime Safety Authority’s legislation (AMSA).

Your experience in safety management equips you with the skills necessary to effectively lead and uphold Safety Management System (SMS) standards in compliance with regulatory requirements. You possess excellent communication and interpersonal skills, enabling you to coach and educate team members at all levels, promoting a safety-focused culture across the organisation.

Your proactive approach and enthusiasm drive you to continually seek improvements and implement initiatives that enhance health, safety, and environmental (HSE) performance. You thrive in a dynamic environment, enjoying the challenge of leading investigations into incidents and providing well-informed briefings and decisions to key stakeholders.

With a high level of personal presentation and attention to detail, you are committed to achieving excellence in all aspects of your work. In addition to your technical qualifications, you are innovative and change-oriented, always looking for ways to enhance operational practices and foster a culture of continuous improvement. Your capability in planning and facilitating maritime safety, security, and WHS training, alongside your focus on health and wellbeing strategies, positions you as a pivotal leader within the marine division.

About The Role

As the Marine HSE Manager at Journey Beyond, you will be the cornerstone of our commitment to health, safety, and environmental excellence across our marine businesses. In this key position, you will be responsible for implementing and reviewing our comprehensive safety framework and HSE Strategic Plan, ensuring that all procedures and work practices align with relevant Australian Standards, safety legislative requirements, and corporate policies.

Your primary focus will include conducting regular Safety Audits across all marine operations within the Marine and Attraction and Dining Divisions, ensuring compliance and continuous improvement. You will play a vital role in updating Safety Management Systems (SMS) to reflect any amendments to Marine Order 504, providing critical oversight and guidance that helps drive a strong safety culture.

In addition to leading investigations into health, safety, and environmental incidents, you will coach and educate managers and team members, fostering a workplace environment that prioritises safety and proactive incident reporting. You will coordinate and facilitate meetings for the Marine Advisory Safety Committee and the Management Safety and Compliance Committee, ensuring timely and effective follow-through on actions determined during these meetings.

Your leadership will extend to working collaboratively with Business GMs to enhance staff capability through comprehensive training, emergency drills, and workplace inspections. You will also be instrumental in implementing health and wellbeing strategies, along with managing the operational HSE risk register to mitigate risks and advance safety performance.

This role offers you the opportunity to make a significant impact on the safety landscape of Journey Beyond, ensuring compliance and high standards of safety practices across our marine operations. Your expertise and proactive approach will be crucial in guiding our teams to achieve excellence in health, safety, and environmental management.

Ideally, you will be based in one of our larger Marine businesses in either Perth. WA or Airlie Beach, QLD, but we also welcome applications for our Corporate Office (Adelaide).

Frequent travel is required to our Marine locations

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

How to Apply

If you are passionate about marine safety and environmental stewardship and possess the skills and qualifications outlined above, we invite you to apply for the Marine HSE Manager position at Journey Beyond.

Please send us your resume and cover letter outlining your relevant experience.

Join us in ensuring a safe and environmentally responsible marine experience for all our customers and staff at Journey Beyond. We look forward to your application!

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.

A pre-employment medical may be required as part of the recruitment process.

The Asset Manager manages, controls, and protects the organization’s IT assets (i.e., hardware) throughout their life cycle, from acquisition through final disposition. In addition, the IT Asset Manager designs, develops, and implements the organization’s asset management strategy.

The Asset Manager will develop and implement the asset management framework throughout the organisation, aiming for integration and a consistent approach across all teams. It is expected the incumbent will be a key member of TSA’s Asset Management Steering Group, helping to drive improvement in TSA’s asset management capability.

The role requires the ability to plan for the provision, maintenance, and renewal of assets via guiding policies, strategies and detailed plan documents. The accurate recording, analysis, and maintenance of large quantities of data will form the foundation of the planning process.

Due to the nature of the work and the clients we are supporting, you must be an Australian Citizen in order to be eligible to apply for this position.

You will be responsible for: 

• Act as the first point of contact for IT asset inquiries via phone or email.
• Utilise asset management tools to track, analyse, and review data.
• Develop processes for asset control, reconciliation, and disposal.
• Monitor IT asset lifecycle, ensuring productivity and cost efficiency.
• Assist in inventory, procurement, and shipment activities.
• Ensure software license compliance and monitor usage standards.
• Collaborate with management on cost savings, compliance, and service improvements.
• Maintain strong relationships with Operations, suppliers, and partners.
• Ensure audit compliance and oversee asset deployment and replacement policies.
• Guide and support IT asset associates in daily operations.
• Optimise underutilised hardware assets for efficiency and ROI.
• Develop and maintain policies, procedures, and databases for asset management.
• Plan and manage IT hardware lifecycle strategies, ensuring policy compliance.
• Produce and analyse asset registers, including software, licenses, and agreements.
• Resolve instances of unauthorised or unlicensed assets.
• Apply procurement processes for effective purchasing and contract management.
• Manage IT hardware portfolio with a focus on risk, cost control, and compliance.
• Lead a team of IT Asset Analysts and act as a subject matter expert.
• Optimise IT hardware usage, deployment, and cost.
• Oversee acquisition, tracking, security, and disposal of IT assets.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Food and Beverage Manager, to lead the Front of House operation of our luxury resort and lodge. This role will draw on your guest service flare and hospitality knowledge. Opening to the public in mid-2025, this role will be instrumental in the concept and creation of the Front of House aspect of our luxury hotel and lodge operation. This is a fun and truly unique opportunity.

• Working closely with the operation providing guidance and support to establish and maintain consistency in the delivery of the food & beverage including pre opening.
• Develop menus and collaborate with the culinary team on site to ensure the delivery of exceptional culinary experiences for our guests ensuring the food offering is unique to the property.
• Provide training to the team, ensuring they are proficient in service techniques, product knowledge, and safety procedures.
• Monitor and control costs, including food and beverage inventory, and other operational expenses, to maximise profitability without compromising quality and guest service.
• Engage with suppliers to source and select products, negotiate contracts, and ensure that quality and price standards are met.
• Continuously evaluate guest feedback and implement improvement strategies to enhance the overall dining experience.

About you

You will have a deep understanding of the Food and Beverage and Hotel industry, with previous experience in a senior position. Ideally, in leading a food and beverage establishment or hotel.

You will have a collaborative working style, be highly organised and be detail oriented. There will be a strong emphasis on continuous improvement to ensure and maintain the highest quality and distinctive service, fostering an engaged, skilled and motivated team. 

The ideal candidate will have:

• Extensive knowledge of food and beverage operations.
• Excellent organisational and time management skills, with the ability to multitask and prioritise in a fast-paced environment.
• Proven ability to manage budgets, control costs, and drive revenue growth.
• A passion for delivering exceptional service and ensuring guest satisfaction.
• Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Understanding of food safety and hygiene regulations, and Food Safety certificate.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!

Company Overview:

BizCover has got small businesses backs when it comes to insurance! Small businesses need insurance to protect their livelihoods.  They need insurance in a fast, easy to understand format and that’s why they need BizCover. So what makes BizCover stand out from the crowd?

The Team:

The Risk and Compliance team basically does what it’s name suggests – we advise the business on matters of risk strategies and mitigation and compliance obligations. Reporting directly to the Head of Risk and Compliance you will work in a team that is responsible for the Quality Assurance, Dispute Resolution and the Compliance function across all BizCover channels and geographies.

Duration: 6 months fixed term contract (Opportunity for Perm)

The Role:

Reporting into the Head of Risk & Compliance, the QA & Compliance Manager has two main accountabilities namely leading the QA team including ensuring the adequacy of the QA framework, and overseeing compliance across the business.

They will be responsible for providing guidance and support, across the company on compliance related matters. They will ensure we are compliant with our regulatory obligations and AFSL, by ensuring our internal compliance, monitoring & supervision and risk frameworks are in place and being adhered to.

They will also be managing our Third Party Risk Management Framework including contract review, maintenance of the supplier calendar and sanction screening.

This role will also support the team with dispute resolution working with stakeholders across BizCover to ensure fair and timely outcomes for our customers. The role requires strong leadership, attention to detail, and the ability to embed compliance into operational and strategic activities across BizCover.

Day to day responsibilities:

Compliance:

• Implement and promote BizCover’s risk and compliance policies and practices
• Monitor and ensure compliance and QA frameworks are current and adequate
• Ensure compliance with regulatory frameworks, review and/or establish a compliance manual including process implementations, insurer compliance along with regular auditing processes
• Provide strategic compliance and risk advice to the business on current business, new proposals or business change
• Manage all legal matters and issues including intellectual property, contracts, binder and partner agreements, employment related issues, policies and any items that require general compliance input
• Compliance sign off on agreements and the management of the supplier calendar (a source of truth of all arrangements with workflow capability)

• Conduct/manage induction training on compliance and QA and review of staff training
• Manage Sanctions screening
• Working with our technology and operations teams to embed compliance frameworks and processes into systems and operational processes including AI implementations
• Internal and external policy end-to-end management (including creation, reviews and reporting)
• Create, implement and periodically review quality management documents which meet ISO 9001 standards.
• Assist with end-to-end complaints handling in line with policies and procedures, ensuring adherence to regulatory frameworks.

• Monitor legislative changes, assess their impact on the business, and review or develop processes and policies to ensure compliance and operational efficiency.
• Assist and partake in periodic audits initiated by insurer/s and/or internally.
• Facilitate end-to-end breach and incident management by leading project teams, maintaining the incident register, tracking incident status to resolution or completion, and driving the remediation of breaches and incidents.
• Review and optimise customer communication journeys, including emails, SMS, and letters, to ensure clarity, accuracy, and alignment with product updates, insurer changes, or incident remediation efforts.
• Review marketing materials and content to ensure compliance with regulatory standards, including AFSL requirements, and alignment with legal and risk obligations.
• Establish and maintain open channels of communication with insurer compliance teams to facilitate collaboration, address compliance matters, and ensure alignment with regulatory and business requirements.
• Manage compliance committee operations, including preparing reports, agendas, and minutes, distributing outcomes to the Executive team, and monitoring actions to ensure timely completion and accountability.
• Provide guidance and support to call centre and operational teams to ensure customer and third-party enquiries are handled in compliance with regulatory requirements and internal policies.

QA:

• Management of the QA team (1x QA Team Lead, 4x QA officers & 1x Risk and Compliance Graduate).
• Oversee reporting on QA performance and compliance (e.g. QA reporting).
• Prepare management action plans to address key compliance issues and risks identified through the QA process.
• Creation and review of call centre scripting and QA scoring across sales, service, claims and retention teams .
• Lead Oversee the QA calibration sessions with the call centre teams
• Provide insights into the performance and risks arising from our operations (technology and call centre).
• Act as the primary point of contact for escalated QA matters, providing guidance, resolution, and ensuring alignment with compliance and quality standards.
• Manage end-to-end projects relating to QA and/or directly impacting QA deliverables.

How will I be measured?

• Existence of up-to-date QA and compliance frameworks including documentation of processes
• Passing of ongoing audits
• Meeting KPIs with regards to QA
• Advancement and embedment of our compliance automation frameworks
• Timely resolution of complaints
• Over time the reduction in the reoccurrence of the repeated complaints through the identification of root causes via the QA process

What do I need to be successful? 

• Law degree
• A minimum of 3 years post qualification experience in insurance law and/or financial services law
• Strong attention to detail
• Ability to prioritize and manage competing demands and time frames
• Ability to work with a wide range of people in a collegiate and responsive manner

• Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD office.

• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their teammates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants to do better

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.