Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.

About the Role              

As the Client Services Manager, you will oversee the day-to-day operations of our support teams, ensuring the delivery of exceptional service to our clients. Your role involves leading, coaching, and driving the teams to meet key performance indicators (KPIs) through ongoing training, process improvements, and skill enhancement.

Additionally, you will handle client escalations, drive continuous improvement initiatives, and collaborate with stakeholders to align support strategies with client experience goals.

Other keys areas of responsibility will include:

• Lead, coach, and drive support teams to deliver exceptional service and meet KPIs;
• Manage staffing levels and ensure a high level of knowledge within the team;
• Communicate job expectations, provide feedback, and address underperformance.
• Handle client escalations effectively and maintain a comprehensive understanding of business applications.
• Identify and drive continuous improvement opportunities in the support experience;
• Act as a change leader, ensuring operational readiness and capability uplift;
• Collaborate with stakeholders to adapt the support model and align with client experience strategy.
• Produce regular reports on key metrics and monitor support tickets across departments;
• Assist in providing technical training to support teams and demonstrate excellent problem-solving skills.

About you

A customer focused, engaging and inspiring leader, you will have previous experience leading high performing teams in a contact centre environment.  You enjoy a fast-paced environment, dedicated to quality customer interactions, delivered by a highly knowledgeable team. You are comfortable managing change and underperformance and do so with a hands-on method. 

You will also bring:

• Proven track record of leading client service teams, setting goals, defining KPIs, and providing clear direction while fostering a culture of accountability;
• Ability to coach and enhance employee performance, promote team spirit, and communicate proactively to ensure inclusivity and recognise contributions effectively;
• Hands-on experience in implementing and maintaining quality assurance standards to ensure consistent service delivery excellence;
• Ability to establish strong relationships with customers, employees, and cross-functional teams, adapting communication styles to suit various audiences and managing conflicts positively;
• Strong organisational abilities with a focus on planning and execution, following established procedures to ensure customer satisfaction and service delivery efficiency.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you,  we invite you to apply by clicking the Apply button.  Please note you will be redirected to a Global Payments career page to submit your application. 

For further information please email kristy.ward@globalpay.com 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role. 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

SGS is seeking an Assistant Laboratory Manger to help complete the team in Kathleen Valley. This is a FIFO position out of Perth.  The roster is 8 day/night on 6 days off. 

Responsibilities include however, not limited to:

• Liaise with clients on a day to day basis and organise work priorities to meet the client's needs.
• Assist in maintaining all site manuals.
• Perform the Laboratory Manager’s duties in their absence.
• Supervise Laboratory personnel (up to 10 people). Including staff training.
• Ability to produce high quality accurate results.
• Issue completed and confirmed reports.
• Maintain and improve own knowledge to contribute towards progression of the laboratory.
• Work in and maintain a safe work environment.

Title:

We support water customers across Australia to provide our communities with the best drinking water and wastewater treatment services, whilst innovating ways to safeguard and secure our country’s water supplies, elevating public spaces and enhancing liveability.  

The Opportunity 

You’ll be a key member of our Water team who have secured projects that will change the way water in Australia operates forever. Our Water team offers services across the full water cycle, delivering major pipelines, large pumping stations, advanced water, wastewater and recycled water treatment plants.

KBR have significant work in hand supporting key water utilities such as Seqwater, Urban Utilities, Unitywater, Melbourne Water, Sydney Water, Water NSW, Sydney Desalination Plant and SA Water to achieve phased savings in capital expenditure, while delivering the best environmental and community outcomes. We have long term panel contracts in both consulting, and design and construction, enabling us to offer work opportunities from strategies through all stages of design and on to construction and commissioning support. 

You will play a vital role in not just the local QLD team, but also the national water team, leading projects, mentoring people, providing technical oversight and managing client relationships on a range of projects across the country.  Our team is also exploring new ways to integrate digital engineering, virtual reality and artificial intelligence on projects, offering you the opportunity to future proof and broaden your skills in the digital sphere.  

Who are you? 

You are a delivery focused Principal Process Engineer who is motivated by achievement and outcome-focused.  Your experience with design practices for water & wastewater across utilities and industrial applications will be highly valued. You possess a pragmatic approach to the development of constructable design solutions and have proven commercial acumen in the delivery of water infrastructure. 

Key Responsibilities 

• Lead the design of large water and wastewater treatment plants 

• Lead investigations, and preparation of technical reports, designs and drawings, contract documents and technical specifications 

• Provide guidance to process engineers across the company 

• Responsibility for maintaining relationship with clients 

• Assisting the Industry Leads in business strategy development

• Lead the preparation of large and small bids 

• Promote and practice KBR’s Zero Harm policy 

Who are we? 

KBR’s Infrastructure Services Australia business offers a wide range of professional services to private and public sector clients delivering projects in both urban and remote environments across transport, water, environment, buildings and defence.  

We are committed to social and environmental sustainability and delivering projects with a digital mindset that drives innovation within our business, for our customers and stakeholders.   Our continued growth allows us to offer unrivalled opportunities to our staff in terms of career paths, career development and project exposure.  

Find out more about us via these links:

IS Australia overview brochure:  

https://kbr.foleon.com/is-australia/who-we-are/ 

IS Australia Water Team: 

https://kbr.foleon.com/is-australia/water/ 

At KBR, we value you – here’s how.  

While our people are busy delivering leading science, technology, and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best.  

Benefits include: 

• Industry leading salaries reviewed annually.   

• 20 Days of annual leave Leave per year + an additional day off every 4 weeks (33 days in total)   

• Flexible work arrangements (start/finish times, WFH, Flex time) 

• Salary packaging and novated leases   

• Paid professional membership fees

• Life/Health insurance discounts  

• Employee stock purchase plans   

• Paid parental leave

• Personal career development plans   

• Growth and promotion opportunities  

Help shape tomorrow by applying today!  

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities. 

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences. 

#LI-DNP #LI-DNI  #S-DNI

What will a day in this role look like:

• Manage, plan and deliver a range of projects for Education and Health clients across Queensland varying in size and scope.
• Guide and oversee the establishment of the project governance structure (budget, scope and schedule) alongside managing project budgets including accurate and timely invoicing, variation management and cash collection.
• Assume the role of Superintendent Representative across projects, managing the contractual obligations on behalf of our clients.
• Manage and mentor junior Project Management resources across a range of projects to help develop the capability and capacity of the team. .
• Meet with clients, contractors and industry stakeholders to facilitate technical discussions, promote AECOM’s client-centric culture and ensure our client’s project expectations are satisfied.
• Prepare and execute Project Plans during Opportunity and Contracted Phases including; scope & approach, engineering, deliverables management, resources, procurement, budget, scheduling, change management, reporting and project closeout.

What will a day in this role look like:

• Support Bid Managers to compete planning and go/no-go meetings for key bids, convert opportunities to bids, develop pursuit plans, assist in developing and monitoring bid schedules.
• Contribute to winning bid strategies, providing insight from previous winning proposals and share useful re-usable content with the pursuit teams.
• Coordinate proposal responses, working closely with technical team leaders and marketing team.
• Be based in our Brisbane Head Office, or Regional Queensland offices in Mackay or Townsville.

We are looking for enthusiastic Shift Managers to join the team at our Brunswick Street Mall. We have a variety of CASUAL & PART TIME positions available including area and shift management.

We are a 24 hour business which means we can offer flexibility to suit your availabilities. Days and hours may change and vary to meet the needs of the restaurant. This position falls under the Fast Food Industry Award.

Your keys to success:

• Well-presented, friendly and organised
• Able to lead a team to achieve results
• Adaptable to a fast paced environment
• Able to deliver a high level of customer service
• Police Check required if successful (applicants over 18 years only)
• Full working rights in Australia

Tasks & Responsibilities:

• As a Shift Manager you are responsible for delivering outstanding QSC (Quality, Service & Cleanliness), sales, people practices and profit on your shifts.
• Supervise employees to ensure that restaurant operations and procedures are adhered to.
• Comply with restaurant safety & security standards to ensure a safe working environment for all employees and customers.
• Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant.
• Review and monitor guest counts and sales projections to ensure they are aligned to shift targets and restaurant goals.
• Actively seek customer feedback to ensure an exceptional customer experience is achieved, driving repeat business.
• Work within a team to deliver the best quality and experience for our customers.

Perks of being a part of our Team:

• Discounted Macca’s (Yum!)
• You will receive our world-renowned training
• Flexible work hours, we offer shifts that fit around your life and commitments
• We are a diverse workplace and equal opportunity employer
• Our workplace is fun and welcoming!