The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.

Base + Commissions paid monthly. Top Performers on 100k plus!

Seeking OUTBOUND call centre sales superstars! 

Working within the Lifebroker business unit through our General Advice model, we provide the information & comparisons necessary for our customers to make an informed decision to solve their insurance needs.

Offering a range of products across 5 of Australia’s top insurers, there’s always something to suit everyone.

Key Responsibilities: 

• Working within the Outbound sales team to achieve monthly sales targets.
• Facilitate phone & online enquiries, providing a positive experience for all.
• Contact, guide customers through their life insurance options with expertise. 
• Educate clients about the available insurance products, to help each client gain a full understanding of their options.
• Responsible to achieve monthly targets. 
• Maintain accurate records, documentation, and generation of quotes.
• Collaborate effectively with your team & other departments so clients experience an efficient and accurate application process.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)

The Principal Consultant is responsible for developing and delivering detailed technology solutions through consulting project activities. This role involves guiding our customers to make the right decisions, helping the client to size and define projects for success, and making sure they deliver value.

What You’ll Do:

• Lead the development and execution of strategic bids and proposals for data and digital engineering engagements.
• Collaborate with cross-functional teams to identify client requirements and tailor digital solutions accordingly.
• Conduct market research and analyse industry trends to inform digital strategies.
• Develop and maintain strong client relationships, acting as a trusted advisor on digital transformation and innovation.
• Facilitate and lead customer workshops to understand their business needs and goals, design strategic solution options and build a work package.
• Provide technical expertise on digital tools and platforms to support bid and proposal processes.
• Lead bids and proposal delivery, ensuring quality, timeliness, and adherence to budget constraints.
• Support with cost estimation for the bids and proposals.
• Mentor and guide team members, promoting a culture of continuous learning and improvement.

What You'll Bring

To be successful in this role you will have:

• 10+ years of experience in an IT consulting role, preferably within a multidisciplinary IT professional services organization, with previous experience supporting bids and proposals in a professional services consulting environment
• Proven track record in designing and implementing successful digital strategies
• In-depth knowledge of digital technologies and platforms relevant to bids and proposals
• Ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
• Finance management experience, including cost estimation and budget tracking and reporting.
• Proven analytical, consultation, and planning skills.
• Strong ability to converse with both end-users and IT employees at all levels of the business.
• Ability to interact and network with stakeholders across the organisation.

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

Accountabilities include:

• Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner

• Ensure accurate claim assessment in line with policy terms and conditions

• Gathering and interpreting relevant information to form an appropriate claims strategy

• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner

• Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders

• Provide support to the team, through guidance on the claims management process, procedures, contract requirements

• Role modelling effective case management and best practice portfolio management

• On an as needs basis support the Team Manager with the development of less experienced Claims Consultants

• Delivering exceptional customer service