At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us at the Ibis Styles Hobart!

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

We’re seeking an enthusiastic Guest Service Agent to create memorable experiences for our guests. In this role, you’ll warmly welcome guests from arrival to departure, handle requests with a friendly demeanor and ensure reservations and accounts are managed accurately. You'll contribute to maximising occupancy and revenue, while efficiently managing phone calls, coordinating transportation and luggage services, recommending local attractions, and assisting with portering duties as needed.

As a valued member of our team, you’ll have the opportunity to add your unique personal touch to each guest’s experience, making every stay special. If you’re passionate about delivering outstanding service, we’d love for you to join our friendly team at Novotel Cairns Oasis Resort.

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across any of our 3 sites be it Macquarie Park and/or Artarmon. Work the hours that work for you!

To be successful in this role you’ll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

Concierge

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

First impressions are everything! As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.  

You’ll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.

What you will be doing:

• Engage with our guests on check in, check out and during their stay through reception and concierge duties
• Handle guest concerns efficiently to guarantee memorable moments for our guests
• Assist in providing recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating cousu main moments.

What you'll be doing:

• Be a customer journey expert and facilitator
• Answer calls within 3 rings using specified greeting for the hotel following Sofitel brand standard guidelines
• Positively respond to all calls and assist with guest’s enquiries, directing to the appropriate department
• Promote and upsell in all guest interactions following brand guidelines
• Accurately document guest messages and internal communication
• Complete general day to day duties of the communications team.

Oaks Cable Beach Resort are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

Working schedule:

Monday- Friday: 7am to 3pm

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 

• Work with internal teams around the country to deliver a seamless customer experience. 

• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 

• Assist with coordination of customer and company events and activities at facility. 

• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 

• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 

• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  

• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.  

• With your experience, create an impact on our guests in this hands-on and detail orientated casual role
• Ensure our guests have a great experience and make holiday memories
• Find your balance with flexible work hours over a 7-day roster

What you’ll do:

You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
• Answer phone and email enquires promptly and professionally
• Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you’ll bring:  

• Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
• A reputation for providing excellent customer service, engaging in great conversations with our guests
•  A vibrant attitude with the ability to work effectively as part of a busy team
• Certificate II in Hospitality (Operations) or equivalent experience
• Problem solving skills including the ability to apply mathematical skills in a workplace context
• Flexibility to work across other areas of the business if required

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

• With your experience, create an impact on our guests in this hands-on and detail orientated role
• Ensure our guests have a great experience and make holiday memories
• Find your balance with flexible work hours over a 7-day roster

What you’ll do:

You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
• Answer phone and email enquires promptly and professionally
• Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you’ll bring:  

• Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
• A reputation for providing excellent customer service, engaging in great conversations with our guests
•  A vibrant attitude with the ability to work effectively as part of a busy team
• Certificate II in Hospitality (Operations) or equivalent experience
• Problem solving skills including the ability to apply mathematical skills in a workplace context
• Flexibility to work across other areas of the business if required
• Valid Responsible Service of Alcohol Certificate 
• Possess a Do Food Safely Certificate of completion 
• Flexibility to work across other areas of the business if required

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry.

·       Casual role working approx 8 hours per week with opportunity to flex up!

·       Flexible and autonomous role with plenty of support from a national team

·       Opportunity to represent Australia's largest retail data collection agency

About Retail Data Acquisition Services (RDAS):
We are Australia's largest retail data collection agency. With a national team of more than 400 people and growing, we help business gather data and insights from retail environments that provides brands with a competitive edge.

Job Role:
As a casual COVERT Data Collection agent, you will be given a geographical territory to work within to collect data from local grocery stores. To be successful in this role, you will be required to work autonomously and possess strong communication skills to report on your store visits. 

Key Responsibilities:

• Covert collection of retail data within your designated area
• Reporting on the data collection app using your own smart phone
• Provide weekly data collection reports back to head office
• Grocery Audits – flexible hours
• Merchandising – flexible hours
• Other duties as required

  
Location:

• Hectorville, SA and surrounding suburbs

 Hours:

• Wednesday and Friday MORNING availability are required.
• Additional hours available during peak and promotional periods.

  
Interested in working for RDAS? Please submit your resume with the Apply button below.
  
Please note that only shortlisted candidates will be contacted for an interview. We thank all other candidates for their applications and interest and wish you well in your career.
  
Each valued team member at RDAS brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at RDAS we encourage all walks of life to apply today. All applications are strictly confidential.

DK1

Requirements:

• A current Australian driver’s licence and own reliable vehicle
• Excellent time management and organisational skills
• The ability to operate effectively and work autonomously
• Previous grocery or retail experience preferred but not essential
• Confident using a smart phone or small handheld device

Benefits:

• Ongoing training and support
• DKSH Products & Brands Staff Discount
• Flexible working environment
• Amazing company culture with the opportunity for growth

We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry.

·       Casual role working approx 8 hours per week with opportunity to flex up!

·       Flexible and autonomous role with plenty of support from a national team

·       Opportunity to represent Australia's largest retail data collection agency

About Retail Data Acquisition Services (RDAS):
We are Australia's largest retail data collection agency. With a national team of more than 400 people and growing, we help business gather data and insights from retail environments that provides brands with a competitive edge.

Job Role:
As a casual COVERT Data Collection agent, you will be given a geographical territory to work within to collect data from local grocery stores. To be successful in this role, you will be required to work autonomously and possess strong communication skills to report on your store visits. 

Key Responsibilities:

• Covert collection of retail data within your designated area
• Reporting on the data collection app using your own smart phone
• Provide weekly data collection reports back to head office
• Grocery Audits – flexible hours
• Merchandising – flexible hours
• Other duties as required

Location:

• Seaford, SA and surrounding suburbs

Hours:

• Wednesday and Friday MORNING availability are required.
• Additional hours available during peak and promotional periods.

  
Interested in working for RDAS? Please submit your resume with the Apply button below.
  
Please note that only shortlisted candidates will be contacted for an interview. We thank all other candidates for their applications and interest and wish you well in your career.
  
Each valued team member at RDAS brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at RDAS we encourage all walks of life to apply today. All applications are strictly confidential.

DK1

Requirements:

• A current Australian driver’s licence and own reliable vehicle
• Excellent time management and organisational skills
• The ability to operate effectively and work autonomously
• Previous grocery or retail experience preferred but not essential
• Confident using a smart phone or small handheld device

Benefits:

• Ongoing training and support
• DKSH Products & Brands Staff Discount
• Flexible working environment
• Amazing company culture with the opportunity for growth

A career that lets your passion shine:

Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

SIXT Australia is on the lookout for a Full Time Customer Experience Agent to join the team at Sydney Airport. 

As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales, and complete vehicle rentals for SIXT Australia.  

Your key responsibilities will include:  

• Communicating with customers face-to-face, over the phone, and via email 
• Opening and closing rental agreements 
• Selling additional over the counter rental products 
• Managing reservations and organising fleet 
• Maintaining a clean and safe working area 

Looking for something refreshing and new?
Come and join an agency for the ambitious.

Praytell is a global creative communications agency built by big ideas and brilliant people. We create timely, integrated, headline-worthy campaigns across earned, social, digital, and more. We were born in Brooklyn, New York 10 years ago and have been cooking up award-winning work ever since. Here in Australia, we’re just warming up. 

Globally, we’re a team of 150+ creatives, creators, storytellers, and strategists working from our offices (and homes!) across the U.S., U.K., and Australia. 

We’re searching for an Account Manager who is looking to take the leap with a multi-disciplinary and fast-growing team that is singularly focused on doing great work with great people. 

The Gig 

As Account Manager (PR), you will be:

• Working with global and emerging brands across our consumer portfolio, which includes travel and tourism, lifestyle and wellness, retail, tech/entertainment, and not-for-profit projects. 
• Working hand in hand with senior leaders to support and lead various PR programs, including campaign development and delivery, pitch strategies, media outreach, research, reporting, and more.
• Leading and assisting client communications on project strategy, status, and deliverables, building trusted relationships with stakeholders at all levels. 
• Keeping your finger firmly on the pulse of the latest industry, media, and pop-culture trends and translating them into actionable insights and recommendations for our ambitious partners.

Bringing your unique perspective and bright ideas to creative brainstorms, and energy and optimism to problem-solving big and small. 

Sound Interesting? 

If you have 4-5 years of public relations/communications experience in an agency setting, supporting and/or leading multiple consumer accounts, we’d love to hear from you. Don’t quite fit the bill, but really feel this role is for you? Reach out - let’s talk. 

The Interview Process

Here’s what you can expect: 

• Submit application
• First round interview for selected candidates (30 mins)
• Team interview for shortlisted candidates (1 hour)
• Final interview (30-45 minutes)
• Offer 

The Praytell Advantage

Why join Praytell Australia? 

• We’re a global agency that’s just warming up in Australia. We work under one global P&L – which means access to world-class thinking, tech and tools, global insights, and networking, along with the mandate and ambition to build something uniquely Australian (and awesome) championed by our growing local team. 
• Creative isn’t just a department here. We’re constantly looking for ways to improve the way we work, challenge the status quo, and leave the industry a little better than we found it. That culminates in our global DEI initiatives, including our inaugural Praytell Intownships program here in Australia.  
• We work hard to foster a thoroughly flexible working environment which culminates in our “40 by Friday” work week (ask us about this, and we’ll happily share more!)
• We believe you do your best work where works for you, so we operate a hybrid schedule, working two days per week from our Cremorne, Melbourne office. 
• With offices across the U.S., U.K., and Australia, as well as many sister agencies across our Project Worldwide network, there are opportunities for global collaboration and immersion – including our personal favourite, Camp Praytell (this year, we headed to Nashville, Tennessee for our company offsite). 
• We have a flexible time off policy which includes 20 days annual leave per year, in addition to Christmas to New Year’s Day as gifted holidays. Need more? Let’s talk. 
• Parental leave benefits and flexible return to work arrangements that we’re proud of. 
• Access to our employee assistance program, which includes mental health support and counselor access for you and your family.

Equal Opportunity Employer
We are an equal opportunity employer. We welcome everyone at Praytell and do not discriminate. Period. All qualified applicants will receive consideration in accordance with state and federal legal requirements, and because it’s the right thing to do. We take the responsibility of caring for our employees seriously and offer benefits that prove it - flexible time off (we truly mean it!), flexible schedules, hybrid work, employee resource groups - and so, so, so much more. 

Oaks Sydney Castlereagh Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Oaks Broome Hotel are looking for a Full-time and Casual Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team in the Moreton Bay Region (Burpengary & North Lakes). 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Communicating with customers face-to-face, over the phone, and via email
• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

Oaks Redcliffe Mon Komo Suites are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a casual basis. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team in Rockhampton. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Communicating with customers face-to-face, over the phone, and via email
• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area