About the role:

This position supports the Assistant Financial Controller in the management of the finance department and ensuring the integrity of the Hotels transactions and adherence to legislative requirements and labour laws.

To provide an accurate and efficient payroll service to hotel, and all team members across the business.  This role provides friendly and professional and efficient service which meets all required expectations and Hotel standards.  Has a conscientious approach to their work and participate in projects as required.

What you will be dong:

• Provide efficient, courteous, friendly and professional information and service to all guests, clients, suppliers and colleagues.
• Be available to assist colleagues with payroll requests and handle all complaints or concerns promptly and efficiently, assisting with follow up to determine the source of the complaint or concern and resolution of the problem.
• Be available to assist suppliers with payment and handle all complaints/concerns  promptly and efficiently, assisting with follow up to determine the source of the complaint and resolution of the problem.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within rthe Hotel.
• Apply decisions to reach a win-win situation on behalf of the Hotel and the customer.
• Be knowledgeable of the Accor Hotels Accor Live Limitless loyalty program and provide appropriate soft benefits to our members to recognise our Loyalty guests.
• Actively recruit guests into to the Accor Hotels Accor Live Limitless loyalty program

As a Data Scientist - Classifications Model Specialist at Shift, you will play a pivotal role in maintaining and evolving our classification models. You’ll be responsible for ensuring their continued success through performance monitoring, updates, and collaboration across teams. Your work will directly impact how we leverage data to drive business decisions and optimise our systems.

What you’ll do: 

• Maintain and enhance the performance of classification models through regular updates and monitoring.
• Support updates to model architecture, training sets, and model validation.
• Build and implement monitoring capabilities to effectively track model health.
• Develop and document processes to ensure smooth and consistent operations.
• Collaborate with data science, engineering, and operational teams to align on classification needs and improvements.   

Are you ready to dive into the dynamic world of audience engagement and analytics? As our Digital Analytics Specialist at OUA, you'll be at the forefront of shaping how we connect with our audience. Picture yourself as the orchestrator of strategies that ensure our platforms not only track but also resonate with our users' experiences.

You'll wield your expertise to drive the health and direction of our Customer Data Platform (CDP) and web analytics platform (GA4). But that's just the beginning.

We're on the lookout for someone with a spark, someone who can infuse our business with energy and insight. Your role isn't just about numbers; it's about storytelling with data, illuminating the paths our audiences tread through our digital landscapes.

In this role, you'll be the linchpin that brings together teams from Product, Engineering, Marketing, Sales, and Insights. Your mission? To breathe life into our customer experience strategy, ensuring it pulsates with relevance and resonance.

Here's a glimpse into your day-to-day:

• Crafting and implementing audience management strategies that resonate across OUA
• Collaborating with diverse teams to enhance our customer experience and lifecycle strategies
• Taking charge of our CDP platform (Tealium), ensuring seamless data collection and activation
• Guiding stakeholders through campaign activations and audience integrations
• Establishing governance frameworks to track audience segments effectively
• Championing the integration of digital technologies to track business objectives consistently
• Collaborating with external vendors and internal teams to maximise technology potential
• Utilise Google Analytics and other digital analytics tools, such as Full Story, Algolia and Optimizely to understand and share actionable insights about user behaviour across our digital ecosystem

If you're ready to make an impact, here's what we're looking for:

• Hands-on experience with CDPs (Customer Data Platform)
• Experience with Tealium a bonus
• Hands-on experience with Google Analytics
• A knack for turning data into actionable insights
• Expertise in web analytics and tag management software
• Strong problem-solving skills and a business-centric mindset
• Resilience, flexibility, and comfort with ambiguity
• Proficiency in SQL and exposure to databases/data warehouse environments

What do we offer? 

• Not-for-profit salary packaging benefits, including novated leasing 
• Competitive market salary along with annual individual and company incentives 
• Discounted gym memberships and health insurance 
• Learning and training opportunities 
• Subsidised study opportunities 
• Paid subscription to Calm as part of our commitment to health and wellbeing 
• Inclusive leave policy to swap and recognise significant events that fall outside of our public holidays 
• Workation leave – work remotely anywhere for 10 days of the year 

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.