As our West Footscray based SOC Operator, you’ll be responsible for assessing, analysing, and responding to incidents related to physical safety and security for NEXTDC. Here you’ll play a critical role in maintaining the security of NEXTDC data centre facilities and be responsible for monitoring security systems, responding to incidents, and collaborating with internal and external stakeholders to mitigate threats and vulnerabilities.

You’ll have daily use of tools/systems (e.g. access control, CCTV, AI based risk feeds) to detect impact to our people, products, property, customers, or brand image and alert the appropriate response stakeholders. In addition, you’ll personally have a strong commitment to security with excellent attention to detail, and the ability to work effectively in a dynamic and high-stakes environment. 

Working arrangement: 4 on 4 off roster – both day night rotation 

In this role you’ll see yourself:  

• Continuous remote monitoring of our security systems, including CCTV, intrusion detection systems and access control systems, to identify and respond to security threats and incidents. 
• Respond promptly to security incidents, including alarms, breaches, and unauthorised access attempts following NEXTDC Incident Management Process. 
• Escalate incidents as necessary and co-ordinate with necessary bodies.  
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports. 
• Maintain detailed records of security incidents, actions taken, and ongoing security activities. 
• Facilitate audit requests from internal and external stakeholders providing detailed information and reports as required. 

About you: 

• Proven experience in a security related role, preferably within the data centre or critical infrastructure environment. 
• Knowledge of security systems, including CCTV, access control, and intrusion detection. 
• Ability to diagnose problems quickly and foresee potential issues. 
• Strong communication and interpersonal skills, with the ability to articulate concepts and ideas clearly to stakeholders at all levels. 
• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills. 
• Ability to work 4 on 4 off roster – both day night rotation 

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA. Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a dedicated Engineer to join the client's team for a 12-month fixed-term contract. This role will be embedded with a key strategic client's Business Banking team and will be part of a Tech Squad working on cutting edge technology to drive advancement in the bank's leading engineering practices, focusing on building a new card product. You will lead by example and coach others to develop and automate the testing of robust[SH1] [AN2] , adaptable code that is always production ready. Through collaboration with other developers, your work will improve the banking experience for our client’s customers.

Why Work with Us:

• Visa Managed Services is our fastest growing team in AUNZSP – we’ve grown 10x in less than 3 years – and always have fun projects on the horizon to sink our teeth into.
• We get to work with incredible people every day.  We’re a team of intrapreneurs who work hard, have fun, and get stuff done.
• We are a people business where the people are our product.  As a result, all our people leaders are 100% dedicated to ensuring a positive employee experience.  We attract top talent and are manically focused on developing that talent – even for short-term contracts.
• We are committed to building a diverse team with an inclusive culture that reflects the communities we work in.
• We support flexible working options.

Full-stack Engineer Responsibilities:

• Proficiency in collaborating with teams and technology vendors to support the integration of technologies, ensuring the implementation of robust and scalable systems according to established standards and guidelines.
• Ability to define system integrations, design patterns, and development standards to support cross-functional, multi-system solutions that are scalable and adaptable to meet the organization's current and future needs.
• Experience in creating and updating standard operating procedures and reporting in partnership with the Operations team.
• Expertise in coaching and mentoring engineers and team members to increase their technical capabilities and enhance the performance of scrum teams and the organization.
• Strong project management skills to deliver projects as per the plan and schedule.
• Advanced problem-solving skills and the ability to operate effectively in ambiguous situations.
• Develop comprehensive solutions using front-end technologies (e.g., HTML, CSS, JavaScript, React, Angular) and back-end technologies (e.g., C#/.NET development, Node.js, Python, Java, Ruby).
• Experience with database technologies (e.g., SQL, NoSQL, MongoDB, PostgreSQL).
• Design and implement RESTful APIs and microservices architecture to ensure system robustness and scalability.
• Foster effective collaboration with cross-functional teams to achieve project goals

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.