The global Square Risk team works to protect Square and Square sellers and enable safe growth across our ecosystem. Square's Australian Risk team seeks an experienced Fraud Operations Specialist to reduce transaction fraud within merchant commerce. You will perform a detailed analysis of high-risk purchases/transactions in real-time queues to identify unauthorised transactions across different types of payments. 
You will analyse risk patterns and communicate with merchants in cases where additional information is required. You will work with global and local Square teams, including Compliance and Customer Success. You are interested in fraud investigation and the financial payments industry and are curious about how world events impact risk. You will demonstrate a high degree of empathy for the businesses and people we serve and bring creativity and structured thinking towards our procedures while maintaining a positive seller experience. You will report to the APAC Risk Lead, based in Melbourne.

You will:

• Monitor real-time queues and review high-risk transactions 
• Use policies to determine if transactions are fraudulent or high-risk
• Manage customer escalations through multiple channels (Customer Relationship Management systems, Email and Slack) 
• Work high-level escalations from partner teams, including Sales, Legal, Compliance and Credit Risk
• Partner with Risk Policy to investigate trends and complete team projects
• Advocate for customers by identifying trends and suggesting improvements to Square processes and products
• Build knowledge of risk at Square and the broader payments industry
• Work some Australian state public holidays

Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Delivery of agreed service agreements with internal customers and where applicable external customersDetermining priorities of work Ensure compliance with internal policies and procedures, external regulations and information security standardsAccountability for own performance

About you:

• Contagiously passionate about Guests and Hospitality?
• Natural with a sparkle, always eager to be original and share new ideas?
• Operations expert for an amazing team?

If yes, then this is a fantastic opportunity to become Director of Operations at the Novotel & ibis styles Melbourne Airport.

This is a varied role that requires excellent leadership and communication skills along with a hands-on management approach.

What you will be doing:

• Oversee all aspects of the operation to ensure that the hotel functions at an optimal level in key areas including service, revenue generation and cost management.
• Ensure that guest experience is the focus.
• Maintain a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Identify new business opportunities and build up long term business relations.

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

The Opportunity

Come and discover the opportunity to join our Lysaght business in our Parkview Drive Archerfield branch as a Team Member (Operations). Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As part of our diversity and inclusion journey, BlueScope is aiming to increase the representation of women in our Operations workforce across our businesses. We strongly encourage female applicants to apply for these positions.

Working Monday to Friday (Day Shift varied hours from 5:00am – 4:00pm), you will receive ongoing training and support to learn all aspects of our operational team member role allowing for future career development opportunities.

What Will You Do?

As someone who is committed to the safety of their team and delivering on customer expectations you will be:

• assisting customers with material collection
• unloading inbound trucks and loading outbound trucks
• assisting operators in other departments including rollforming and, pick and packing orders such as Fencing & Patio Kits
• jumping in helping other departments when and where the need arises

More About You

Being a reliable and dedicated individual with a willingness to learn and develop yourself, you will also bring: 

• exposure or interest in, working in a manufacturing environment
• a forklift license and experience is preferred, alternatively is prepared  to undertake forklift training and obtain the relevant license
• a positive attitude and a keen eye for detail
• the ability to work in a fast-paced environment
• a commitment to your own safety and wellbeing and care for others

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday, 1st April 2024.