About The Role
As a Support Operations Manager, you will lead, manage, and be the escalation point for the Technical Operations Engineers and Menu & Support Leads, in order to provide world-class customer support to our global clients across all our products: Serve, Connect, Reward and me&u. In addition to your day-to-day leadership responsibilities, you will dive through the data to identify key opportunities and work cross-functionally with other departments to retain revenue and increase customer satisfaction.


What You’ll Do
- Onboard, train, manage, motivate and develop the Technical Operations Engineers, Menu & Support and Customer Experience Leads, providing coaching, engagement and evaluation to assist them in their day-to-day responsibilities and career development.
- Oversee the Customer Experience and Customer Support team to ensure requests are assigned appropriately and actioned in a timely manner within relevant SLAs.
- Build, develop and maintain internal systems and processes that ensure effective communication and escalation of issues between support and engineering teams, including product feedback and ideas to improve the product.
- Review, report and advise relative importance/impact/priority of product issues to ensure swift resolution and reduce customer impact.
- Establish and maintain processes for effective communication and collaboration between Support and other departments.
- Enable and build a strong culture of data-informed decisions, allowing teams to feel supported, have clarity and thrive with measured results.
- Be obsessed with data and analytics, building dashboards to measure KPIs and identify opportunities in line with priorities such as Net Revenue Retention, reducing the number of support cases, response times and increasing CSAT.
- Ensure the Support and Customer Experience teams are set up for success with the required tools and documentation in place to deliver an excellent customer experience to our customers.
- Provide non-technical and technical support to our customers and serve as the escalation point for the Technical Operations team and Menu & Support team.
- Be the Customer Success team's source of truth regarding technical issues and troubleshooting, escalating issues to the developers when issues are confirmed.
- Lead and coordinate the Technical Operations and Customer Support team during and after high-severity incidents.
- Work closely with the Customer Operations Director to identify improvements to processes, tools and products to reduce the number of inbound support requests.
- Work with the Programs and enablement Manager to ensure correct internal and public documentation for all support and product-related knowledge bases.
- Create and manage our incident response plan and ensure all SLA’s are met.
- Directly handle communications and be the escalation point for large enterprise accounts and groups.

What You'll Need
- You’re a leader in nature; you’re motivated by nurturing both new and existing talent.
- Strong organisation and time management skills, with the ability to juggle multiple priorities and projects. This is a busy and fast-paced team within the company.
- You think outside the box and love continually improving processes. In previous roles, you’ve run, or been heavily involved in, operational improvement projects.
- Technical understanding of the company hardware and software platforms to provide support and guidance to venues.
- Understanding of how web applications work and being able to analyse and interpret log data (using platforms such as Datadog) to troubleshoot and resolve issues.
- Knowledge of SQL or other database query languages
- Experience with leading globally dispersed teams
- Technical understanding of APIs and how they work, given that all integrations utilise APIs
- Basic knowledge of writing HTML, CSS and Javascript code - relevant to Connect templates
- Ideally, previous experience with building automation and apps using Superblocks to increase efficiency and lessen reliance on the Engineering team

The skills and experience you will bring to this role include: Recent experience in a role with transferrable skills, preferably within the residential property space. Intermediate to advanced MS Office Skills in particular Read More...

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Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills.

Fast paced customer service focused position
Modern offices and work close to home - easy parking onsite
Growth and values based organisation - stable employment

About Us Our Client offers an unrivalled range of new Mercedes-Benz Trucks, Freightliner Trucks, Fuso Trucks and Buses and is a part of the Velocity Truck Centres. Daimler Trucks Somerton has located just a short drive from the city's CBD in one of Melbourne's key transport hubs. We are seeking an enthusiastic individual with a strong customer service background to join our service team as a Service Advisor . About the role As a Service Advisor, you will be passionate about providing exceptional customer service and enjoy working as part of a team to ensure our customers are well supported. Key Responsibilities:

Taking a leading role in driving an outstanding customer experience
Organising bookings and service enquiries
Answering customer enquires via email, telephone and face to face
Managing, maintaining and growing customer relationships with fleets of all sizes
Identify any additional service requirements and document them accordingly
Liaise with workshop controller to ensure all work is carried out in the allocated time frame

Ideally, the successful candidates will have the following:

Strong customer service background
Excellent communication, organisation, and interpersonal skills
Team attitude and ability to problem solve
Commitment to delivering an unparalleled level of customer service
Ability to prioritise and remain organised

What's in it for YOU:

Ongoing training and development
Long-term employment with career development and progression
Work with global brands
Onsite parking
Attractive salary based on experience
Access to a wide range of employee benefits including paid parental leave, discounts on private health insurance and novated lease

Are you ready to join the very best in the industry and take your career to the next level?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

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Permanent Full Time Opportunity 38-hour week with a 9-day fortnight! Salary from $62,657.40 to $72,683.00 p a plus 11% Superannuation   About the Role We are looking for an Operations Tradesperson to join our Construction Team. The Read More...

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CONTEXT
Dovetail Electric Aviation Pty Ltd (Dovetail) is a company formed by Sydney Aviation Holdings (owner of Sydney Seaplanes) and Dante Aeronautical. Our vision is to lead the regional and general aviation industry into an exciting new,
sustainable era by enabling aviation operators to fly commercially viable regional routes in nil emission, electric powered aircraft.

The revolution is going to start with small aircrafts first, and new entrants will lead the charge. What may look like a niche market now, will be the dominant trend for Regional Aviation by the end of the decade, and larger aircrafts will follow after that. Dovetail is undertaking the conversion of the first Cessna Caravan into electric in Australia, and potentially the world. We have set up an aggressive objective to obtain an STC for the electric conversion in 2025.

WHAT WE OFFER
Dovetail has been conceived as a dynamic company with sustainability and integrity as core values. We will combine agility with innovation, and we want to put Australia in the global map of electric aviation. This is an extremely exciting opportunity as the sector of electric aviation is poised for massive growth and we think Dovetail is uniquely positioned to be one of the global leaders, thanks to our partnerships with airlines (starting with Sydney Seaplanes as co-owners but also including European operators) or critical suppliers with which we have secured exclusivity.

For that reason, and in order to complement our powerful relationships, we are trying to attract top talent committed to make aviation clean and fight against climate change. Apart from a very exciting project in a dynamic environment with other likeminded people sharing common values, we are offering a competitive salary, flexible work arrangements when feasible and participation on company shares program for initial key employees joining our core team.

We are recruiting an Operations Manager with experience in Aerospace Industry. Our ideal candidate should have relevant experience in Program Management, Business Development and Operations Management and Team Leadership. This position is based in Melbourne, Australia.



KEY RESPONSIBILITIES
• Project and Program management. Delivery on time and on budget of complex development projects in the realm of electric aviation, or other type of relevant projects.
• Finance. Contribute to produce financial reports, support to finance activities like payments to suppliers and other service providers. Budget definition, review and forecasts.
• Marketing. Undertake any required market research activities, represent and promote the company in any forum or with any relevant party. Lead, coordinate and implement our strategy around social media or any other relevant channel
• Business development. Lead and or participate in any sales campaign or activity required to generate customers or business for the Employer
• Fundraising. Lead, participate and contribute to capital raising activities
• Administrative tasks like payroll, procurement activities, etc.
• HR responsibilities, including talent search, recruiting, resource planning, performance reviews, drafting of company policies, etc
• Strategy definition and implementation, including establishment of strategic partnerships
• Any activity required or needed in order to efficiently run the business
• Work and coordinate the activities with technology providers, including electric motors, cells and battery suppliers and hydrogen technology providers
• Work with internal and external teams, customers and suppliers, to manage requirements plan, system validation and verification.
• Support to the Certification process of Dovetail’s electric conversions. Document preparation
• Review compliance of design to specifications and requirements, review conformance of project documents to requirements
• Manage the requirements change process, identifying customers’ priorities and recording conflicts between individual requirements



REQUIREMENTS
• A relevant bachelor’s degree.
• Masters degree (MBA) from an international reputed institution preferred.
• At least 5 years full-time relevant work experience.
• Experience running complex technology projects or running business activities in technology intensive operations
• Experience in aerospace environments, running projects and operations
• Experience with electrical aviation at a technical and/or operational level
• Business proficiency with both English and Spanish preferred
• Excellent organizational, planning, and follow-up skills
• Excellent oral and written communication skills, interpersonal skills, and ability to work effectively with others

Work Health and Safety Advisor Job no: 494220 Business unit: EAHPL Pty Ltd, ABN 74 164 521 617 Position location: Greystanes Work type: Full Time Read More...

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Newgate Operations Pty Ltd is currently seeking highly experienced and capable staff to join our team. We are looking for motivated, determined and experienced individuals who have thoroughbred horse stud experience.

The successful applicant must be able to demonstrate a comprehensive understanding of industry best practice, with either international experience or a thorough understanding of the global trends of the thoroughbred industry.

Positions Available: Horse Trainer/Breeding – Yearlings
• able to train and educate bloodstock
• daily care and management of bloodstock
• able to educate young thoroughbreds
• maintain safe and hygienic conditions to ensure animal welfare
• assist Veterinarian and provide the appropriate health care

Skills Required:
• A minimum of three years’ experience handling and working with and educating thoroughbreds
• Proven knowledge and experience of horse handling and training methods specific to the thoroughbred industry
• Oral and written communication skills of a level to take instruction, provide information and advice to others, and prepare basic reports
• Ability to work in a team and independently
• Sound knowledge of health and safety obligations and demonstrated skills in safe operation of equipment relevant to the training and preparation of racehorses

Terms of Employment
This is a full-time position, with a minimum commitment of 2 to 4 years.

The salary will be above award – in the range of $65,000 to $75,000 per annum plus superannuation. On farm accommodation will also be provided.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are seeking an enthusiastic Operations Coordinator to join our Operations team! Reporting to the Customer Success Manager – Operations, this role is responsible for coordinating deliveries of multi-functional devices and printers. Working closely with our logistics partners, account managers, supply chain and service teams, this role will ensure that customer expectations can be met in the timeframe provided, contributing to the overall customer experience and satisfaction.

• Efficiently plan, schedule, and coordinate deliveries to meet customer requirements.
• Verify product availability and coordinate with the inventory team to maintain accurate stock levels.
• Provide timely updates to customers and sales team regarding delivery status and any potential delays.
• Provide exceptional customer service by addressing inquiries, resolving problems, and ensuring overall customer satisfaction.
• Maintain accurate SAP details of deliveries, including customer notes on order, delivery confirmations, and customer feedback.
• Collaborate with the national warehouse, state workshop, logistics, and service teams to streamline delivery processes.
• Actively participate in process improvement initiatives to enhance delivery efficiency and effectiveness.

Who are we looking for?

• Previous experience in logistics, delivery coordination, or a related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficient in using delivery tracking systems and related software.
• Detail-oriented with a focus on accuracy and quality.
• Ability to adapt to a fast-paced and dynamic work environment.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.