Team Summary

Visa’s Vision is to be the best way to pay and be paid for everyone, everywhere. We partner with over 16,000 financial institutions globally to build superior payments products and experiences that enable customers –consumers, businesses, large corporations, and governments - to pay or be paid.  The Account Management function is part of a broader dedicated multi-disciplined team tasked with supporting and growing one of Visa’s most important clients.  Our objective is to align our client’s goals with those of Visa for the benefit of the customer and for our respective businesses. 

The Account Management team is accountable for the client relationship, serving as the face of the partnership into the client and on behalf of the client back into Visa. In concert with the client and internal key stakeholders, we develop and execute on our joint strategy and annual investment plans.

Position Summary

This key position is a member of the client account team dedicated to one of Visa Australia’s largest and most important clients. The role is responsible for excellence in Visa’s overall service delivery with the client across portfolio management and customer engagement campaigns, portfolio data insights, as well as supporting the execution and implementation of our jointly agreed product and service initiatives. The role requires card issuing portfolio management experience as well as strong data, communication and program sponsorship expertise, underpinned by a solid knowledge of the payments industry and international payment networks.  The role will report to the head of the client partnership at Visa and will work collaboratively with the Visa and client teams.

Responsibilities

• Facilitate regular client portfolio reviews including agenda development and data insights/analysis.
• Manage, and drive when needed, the communication of service delivery activities between the client and Visa.
• Use data reporting tools to monitor portfolio performance and support the client to self-service through the Visa Analytics Platform.
• Manage the execution of Visa Loyalty Platform Services (VLPS) facilitated Issuer campaigns for the client, this involves being the conduit between the client and the VLPS team to ensure successful campaign delivery.
• Manage payment volume forecasting and alignment of the regular portfolio-level forecast with the client. Understand and resolve any misalignment.
• Ensure team compliance with internal client relationship management processes, procedures, and tools.

Why this is important to Visa and its Partnership

Visa is a network of networks that serves at the core of digitization, movement of money and data, and the success of local economies and global commerce. Financial Institutions play a critical role in Visa’s global open payments ecosystem. This role of Senior Manager Client Operations, for one of Visa’s largest and most important clients, is critical to ensuring the success of our client and Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

Join our dynamic team as an HR Operations Manager, where you'll play a pivotal role in shaping our global HR processes and driving organizational success.

Key Responsibilities:

HR Operations Management:

• Oversee and manage day-to-day global HR operations and HR operation performance.
• Supervise and mentor a team of HR operation professionals across multiple countries and locations.
• Collaborate with Talent Acquisition, Payroll, Administration, and business team leaders to develop and maintain efficient HR operation processes, including onboarding, offboarding, and variations, etc.
• Provide support and guidance to HR operation team members.
• Promote a culture of continuous learning and professional development.

Operational Excellence and Process Improvement:

• Set and track SLAs/delivery across core HR operations processes.
• Ensure HR operational accuracy, efficiency and effectiveness.
• Collaborate with cross-functional teams to enhance HR operation processes.
• Implement best HR practices to improve efficiency.

Compliance and Technology Standards:

• Ensure compliance with employment laws and regulations.
• Stay updated with industry changes and implement necessary adjustments.
• Utilize HRIS platforms such as Workable, EmploymentHero, etc.
• Manage relationships with third-party suppliers.

• Proven at least 8 years of experience in overseeing and managing day-to-day HR operations with demonstrated ability to lead global HR projects and initiatives.
• Exceptional communication and customer service skills are essential.
• High attention to detail is a must.
• Demonstrated ability to multi-task, prioritize, and work independently is required.
• Proven ability to work effectively under pressure in a fast-paced environment.
• Must be proactive, with a strong passion for solving complex problems and a customer-centric attitude.
• Comfortable and enthusiastic about working in a business undergoing significant transformation and change.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.

Job Description 

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key responsibilities: 

• Provide great customer experience. 

• Fold, hang, display and merchandise garments to maximise selling opportunities. 

• Actively process, stock and replenish garments on the sales floor and in the stock room. 

• Open, unpack and label merchandise with security tags. 

• Support customer purchases and returns in the register.