Due to current growth in our Industrial Capital Markets team, we are looking for an experienced Team Assistant to join our CBD office. 

This highly valued role is a fantastic opportunity to utilise your administration skills and high attention to detail. You’ll be supporting a driven, dynamic team within a fast paced and supportive environment. This is a great opportunity to further develop your skills and grow within a highly motivated and successful team.

Some of your key responsibilities will include:

• Working with Agent’s to co-ordinate the collations of reports, submissions and other documentation
• Assist in the production of marketing materials
• Update company database, including listing information, and uploading to website as required or requested by operators to ensure that client and property information is accurate
• Managing online listings on both Colliers International website and third-party websites
• Coordinating travel and accommodation bookings where necessary
• Reconciling and actioning invoices and expenses as necessary

• Create an impact with lasting impressions on our guests in this customer facing role!
• Work, play and find your balance in a workplace where every day is a holiday 
• Find your balance with flexible work hours over a 7-day roster 
• Are you 100% customer focused and driven to provide top notch guest experiences?

NRMA Forster Tuncurry Holiday Park is a multi-award-winning holiday oasis, with modern self-contained accommodation set amidst great facilities in a stunning lakefront location. We have family-friendly facilities, kids activities, resort style pool and mini waterpark and our very own onsite café - Great Lakes Café.

What you’ll do:
You will ensure the highest possible standards in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services. Hours offered will be between 25 - 35 per week, with  varying 6hr shifts rostered between the office opening hours of, 7:45am - 7pm.  Due to operational requirements, we are also open across weekends and public holidays.

What you’ll bring:

• Outstanding customer service skills
• Well presented, friendly and welcoming
• Passionate about everything you do with a drive to be the best you
• Team-oriented
• Great problem-solving skills and the ability to multitask, supporting your team and guests
• Reception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regarded
• Park Management system experience (Newbook and/or RMS a BONUS but not necessary)
• Available to work shifts over a 7 days rotating roster

What’s in it for you? 

At Parks & Resorts it’s not just about discounts (although you do get these too). We know everyone leads a life and regardless of what stage you are at, we have something to suit you all. 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 

• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 

• My Thanks reward and recognition program  

• Employee referral program where you may be eligible for a referral bonus of up to $2,000 

• Grow, progress or relocate with us and move around the country to one of our many other parks or resorts. 

Know you belong :

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

Be in the heart of it all by joining our Front Office team of our Pullman Hotel! 

Reporting to the Front Office Manager, our Front Office All Rounder are primarily responsible for providing welcoming and efficient service for our Guest’s registration and departure.

What does an All Rounder's role entail?

• Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay. 
• Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
• Attend to incoming calls via the switchboard in a professional and polite manner.
• Maintain strict security procedures, ensuring Guest confidentiality and safety.

Based in the Melbourne East office, next to Chadstone shopping centre,  this role presents you with a fantastic opportunity to utilise, and further enhance, your strong administration skills and high attention to detail. You will be supporting an industry leading team working within a driven, dynamic and fast paced environment. 

• Working with Agent’s to co-ordinate the collations of reports, submissions and other documentation.
• Marketing campaigns: Prepare media schedules and budgets for campaigns based on the project’s objectives, and targets, seek relevant approvals, and then execute campaigns regularly reporting on its effectiveness and performance.
• Event management and coordination. 
• Update company database, including listing information, and uploading to website as required or requested by operators to ensure that client and property information is accurate.
• Managing online listings on both Colliers website and third-party websites.
• Reconcile and action invoices and expenses as necessary.