• Hourly Rate: $36.09 per hour plus super
• Excellent Career Opportunity – Global Company, Extensive Growth Aspirations
• 50% discounts on accommodation across all Minor Hotel brands in ANZ, Global discounts & Birthday leave!

We are excited to offer an excellent opportunity for an experienced customer service professional to join our team as a Front Office Supervisor at the iconic Oaks Cypress Lakes Resort in the beautiful Hunter Valley. This is a full-time role with exceptional benefits and the chance to work with a passionate and talented team.

About the Role:

• Leading and supporting the front office team to provide a warm, welcoming environment and memorable experiences for our guests
• Acting as a role model for service excellence, sharing your knowledge and continually motivating the team
• Overseeing daily front office operations to ensure tasks are completed accurately and efficiently
• Managing guest arrivals and departures with a focus on smooth, positive experiences
• Addressing and resolving guest concerns in a timely and professional manner

If you are passionate about delivering outstanding service and have the experience and dedication to thrive in a dynamic team, we’d love to hear from you!

• A dynamic, fast-paced role within Endeavour’s Legal, Risk, and Compliance team

• Work closely with legal and business stakeholders, managing administrative support functions

• This is just the start, so dream big!

As a Legal Administrator, you will provide valuable support to Endeavour’s Legal, Risk, Compliance, and Company Secretariat teams, managing a variety of administrative tasks to ensure our operations run smoothly. 

You’ll play a key role in fostering positive, collaborative relationships with our legal and business partners, enabling proactive, pragmatic assistance that supports our mission of creating a more sociable future together.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Monitoring and triaging Endeavour’s legal inbox
• Assisting with contract administration, including execution and storage
• Coordinating diaries and arranging meetings for the leadership team
• Booking travel for the leadership team 
• Taking meeting notes
• Managing legal matters in our system, Xakia, and overseeing invoice and purchase order administration in Coupa
• Supporting vendor onboarding and assisting with event management
• Contributing to team capacity by onboarding/offboarding team members
• Assisting with collation of documentation in response to subpoenas (with lawyer supervision)
• Working with the team to identify and implement process improvements, leveraging technology where possible.

• Create an impact with lasting impressions on our guests in this customer facing role!
• Work, play and find your balance in a workplace where every day is a holiday 
• Find your balance with flexible work hours over a 7-day roster 
• Are you 100% customer focused and driven to provide top notch guest experiences?

NRMA Forster Tuncurry Holiday Park is a multi-award-winning holiday oasis, with modern self-contained accommodation set amidst great facilities in a stunning lakefront location. We have family-friendly facilities, kids activities, resort style pool and mini waterpark and our very own onsite café - Great Lakes Café.

What you’ll do:
You will ensure the highest possible standards in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services. Hours offered will be between 25 - 35 per week, with  varying 6hr shifts rostered between the office opening hours of, 7:45am - 7pm.  Due to operational requirements, we are also open across weekends and public holidays.

What you’ll bring:

• Outstanding customer service skills
• Well presented, friendly and welcoming
• Passionate about everything you do with a drive to be the best you
• Team-oriented
• Great problem-solving skills and the ability to multitask, supporting your team and guests
• Reception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regarded
• Park Management system experience (Newbook and/or RMS a BONUS but not necessary)
• Available to work shifts over a 7 days rotating roster

What’s in it for you? 

At Parks & Resorts it’s not just about discounts (although you do get these too). We know everyone leads a life and regardless of what stage you are at, we have something to suit you all. 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 

• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 

• My Thanks reward and recognition program  

• Employee referral program where you may be eligible for a referral bonus of up to $2,000 

• Grow, progress or relocate with us and move around the country to one of our many other parks or resorts. 

Know you belong :

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.