As our next Front Office Manager you will:

• Lead the Front Office Team including Porters/Concierge, Guest Experience, Switchboard Operators, Reception and Assistant Managers in one of Sydney's largest Accor Hotels.
• Develop & empower your team of Heartists and work in collaboration with the Operational team to deliver peak moments to our guests
• Create welcoming places and memorable experiences not only for our guests but also for your team.
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the Operations Manager on loyalty recruitment, projects, reports and initiatives in the hotel and with the whole hotel team

We are looking for an Associate Database Administrator to join our Data Team to support the performance, integrity, and security of the organization's databases.

What is this role about?

In this newly created role it involves implementing, maintaining, and optimizing databases to ensure their availability, efficiency, and scalability. Also collaborates with development and infrastructure teams to support the database environment, monitor system performance, ensure data recovery and backup processes, and handle database migrations and upgrades.

Here's more of what you’ll work on:

• Define and enforce architectural standards for SQL Server, Oracle, PostgreSQL, MySQL, and other RDBMS to ensure consistency and best practices.
• Maintain and enhance the operational stability of all database systems.
• Implement performance monitoring and tuning strategies for SQL Server, Oracle, PostgreSQL, MySQL, and other DBMS.
• Work closely with stakeholders to understand and address customer needs, ensuring that database services align with business objectives.
• Manage collaboration and communication within the database team and across other teams to ensure seamless integration of database services

Pullman Sydney Airport is currently seeking a Full Time Front Office Assistant Manager to join our luxury property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms. Reporting directly to the Front Office Manager, our Assistant Manager is primarily responsible for ensuring a high level of guest service at all times across the hotel.

• Acting as a role model for the Front Office team.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
• Leading by example when attending to guest requests, being proactive and resourceful.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Providing guidance, supporting training and leading the team 
• Actively resolving guest complaints and challenges
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members.
• Maintain a high level of personal presentation as an ambassador for the hotel
• Always upholding Accor and Heartist values & Pullman brand standards

We are seeking a dedicated and enthusiastic Front Office Overnight All-Rounder to join our dynamic team. This is a key role that ensures smooth overnight operations, delivering exceptional guest experiences and supporting various hotel functions.

• Provide warm and professional service to all guests during the overnight shift.
• Assist with check-ins, check-outs, and other front desk operations.
• Handle guest inquiries, requests, and concerns efficiently.
• Conduct night audit duties, including reconciling daily transactions.
• Maintain security standards and perform regular safety checks.
• Support other departments as needed to ensure seamless operations.

• Leadership role within Rest's P&C team - 12 month parental leave role 
• Hybrid working - blending work from home and office
• Interviews will be in early 2025 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Your role will work closely with the Chief People Officer (CPO)  to embed and develop the People & Culture operating model structure and rhythm. You will assist with setting up reporting frameworks and meeting cadences; playing a lead role in preparing and drafting Board and Committee papers and liaising with CoSec and supporting delivery of key P&C strategic and BAU work. This will include support on key strategic functions as well as the day-to-day priorities and management responsibilities for the CPO as required.

• Serve as a thought partner to the CPO, offering them and their direct reports perspectives they might not see by using data and “joining the dots”, uncovering or helping the team uncover new possibilities and challenging ideas before they are committed to action.
• Maintain awareness of the external and regulatory landscape and develop strategies to achieve business outcomes.
• Work closely with the Head of Governance & Integrated Planning on the coordination of delivery of P&C strategic planning and BAU initiatives 
• Work with the CPO and leaders of the P&C team to prepare and communicate key priorities across the team 
• Work with the P&C leaders to provide ad hoc support, particularly on matters requiring strategic insight and input (e.g. paper drafting).
• Ensure the key P&C messages for internal and external meetings are succinctly and efficiently developed 
• Ensure a central repository of key documents, artifacts, ‘key facts’ is maintained and updated for use by P&C and the team. 
• In conjunction with CPO’s EA, work together to design and administer key operating rhythms, meetings and governance oversight 
• Assist in the preparation of P&C reporting and other Board & Committee papers 

This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. 

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

Our Salesforce Administrator role exists to ensure that Healthengine capitalises on the benefits offered by the Salesforce CRM and related software ecosystem. In this role, duties will include managing accounts and licensing, maintaining our databases, training staff on the effective use of Salesforce products and executing change projects affecting object models, screens, flows and data migration.

Responsibilities:

• Manage Salesforce systems to ensure optimal performance, security, and user access, including user setup, roles, profiles, and permissions.
• Develop and maintain custom reports, dashboards, workflows and solutions using declarative tools like flows and approval processes in Salesforce and data visualisation tools such as Redash.
• Troubleshoot and resolve system errors using debug logs, audit trails, and change history logs.
• Maintain and oversee system and user management
• Performing regular health checks, security reviews, and release updates.
• Ensure data quality through validation rules, duplicate rules, and automation, while managing bulk record updates via tools like Dataloader.
• Manage stakeholder engagement for platform changes, including requirements gathering, process documentation, and sandbox environment oversight.
• Support integrated applications like Zendesk, AWS Call Centre Integration, HelloSign, Google Suite, Slack and automation tools such as Zapier.
• Provide user support, training, and ticket resolution through Jira, while staying up-to-date with Salesforce releases and best practices.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. 

Experience you’ll bring:

• 2+ years of experience as a Salesforce Administrator or consultant in a similar environment
• Salesforce Certified Administrator 
• Salesforce Certified Platform App Builder, Salesforce Certified Advanced Administrator or any additional Salesforce Certifications are highly advantageous
• Salesforce developer experience is highly advantageous
• Diploma or Bachelor's Degree in a technical discipline would be advantageous
• Extensive experience in administering and maintaining Salesforce systems, including upgrades, integrations, building flows and database management.
• In-depth knowledge of Salesforce products, functionalities, and tools, with proficiency in managing user profiles, roles, and access permissions.
• Strong ability to import and manage sales data, create tailored reports, and generate actionable insights for stakeholders.

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry. 

In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events, quarterly team-building activities and more
• Unlimited coffee and snacks, and a subsidised vending machine in our Perth office 
• Awesome discounts and salary packaging options through our benefit partner, Maxxia
• Access to learning resources to develop your personal and professional skills 
• Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
• Extra leave so you can recharge and focus on your wellbeing 
• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.