What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

What you get to do in this role

As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the ServiceNow Platform. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.   As part of this team, you will be expected to learn our product suite as it continues to grow so you can best understand and support how our customers make use of our platform.

Specifically, the Technical Support Engineer will be involved in 

• Customer Advocate providing support to users/administrators of our platform.
• Contributing to the growth of best practices for the delivery of support services.
• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues.
• Managing customers' expectations and experience in a way that results in high customer satisfaction.
• Maintaining technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Suggesting and implementing improvements to internal processes and work on technical and non-technical projects.
• Communicating with customers and our teams through case, phone and other digital methods.
• Creating knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
• Maintaining impeccable case hygiene and customer related files and records.
• Handling incoming phone calls for existing and new customer issues.

2x Positions Available: We are looking for a Mid-level Data Engineer & Associate Data Engineer to join our Data Team to support the performance, integrity, and security of the organization's databases.

What is this role about?

The data engineer is responsible for building a data platform to help develop self-serve BI capability and enforce the data management practices are implemented as part of solution design. Help foster a culture of continuous improvement in processes, operations, and support by enforcing best practices and ensuring that the team consistently maximizes the efficiency and effectiveness of the platforms.

Here's more of what you’ll work on:

• Develop and Maintain AWS Data platform infrastructure code through Terraform.
• Produce the platform for extraction, loading and transformation (ELT) of data from a wide variety of data sources using ‘Big Data’ technologies by building an Integration Hub.
• Implement, review, and manage governance policies to help implement them on the data platforms.
• Manage the release of configuration changes to production environments in accordance with Cuscal change management principles.
• Manage and process complex, large data for analysis (e.g., hierarchies of datasets, inter-relationships, partitions, views, etc.)

Our Water team in Northern Queensland is growing and we currently have a fantastic opportunity for an experienced Water Resources Engineer to join AECOM based in our Townsville or Mackay offices.

Join an industry leading team in the delivery of water resources projects, particularly in the areas of flood risk management, nature-based solutions, mine water management, water quality assessments and major infrastructure.

Life in regional Queensland offers a unique blend of professional growth and a relaxed lifestyle, with vibrant communities surrounded by beautiful beaches, lush landscapes, and rich cultural scenes. AECOM fosters a collaborative and supportive work culture, with our offices offering a strong sense of community and a balanced pace of life, making them ideal places to thrive. Gain an unparalleled blend of technical, project management and commercial skills from the opportunities afforded from a regional office whilst working for an international consultancy.

What a day in this role could involve:

• Work with a variety of specialists and technical disciplines on flood assessment projects, stormwater management plans, mine waste management projects.
• Support water sensitive urban design, drainage design and hydraulic design for civil works.
• Contribute to transformative projects in the local region as well as across Australia, New Zealand and beyond.
• Opportunities to support project management activities and build relationships with clients depending on your interests.
• You will be supported in obtaining your CPEng and RPEQ if you are not already accredited and receive strong mentoring and support to progress your career.

This role offers the opportunity to work on exciting projects, leverage your technical expertise, and collaborate with diverse stakeholders to deliver exceptional IT solutions.

Some Key Responsibilities:

• Lead and deliver small IT infrastructure projects from start to finish, ensuring alignment with business needs.
• Conduct business, systems, and technical analysis to identify challenges and propose solutions.
• Design, document, configure, test, and implement on-premise and cloud infrastructure projects.
• Ensure compliance with IT standards, governance, and security requirements.
• Implement disaster recovery solutions, backups, and security measures for new systems.
• Collaborate with IT teams (network, security, applications, etc.) to align project goals and requirements.
• Maintain comprehensive project documentation, including system diagrams and procedural guides.
• Stay informed on emerging IT infrastructure technologies and provide improvement recommendations.
• Work closely with project managers, leadership, and vendors to deliver successful outcomes.

Due to a healthy pipeline of work, our Buildings & Places group are looking for a Senior Mechanical Engineer to join their team, based in Canberra.

This role would suit someone who possesses excellent technical and design skills, with the ability to deliver projects across a range of market sectors.

What will a day in this role look like:

• Utilise your extensive design experience to facilitate high-quality and cost-effective project delivery on health, defence, government, transport and other building projects across ANZ.
• Lead Mechanical design and project delivery for our major client projects, including the technical review of projects and management of small project teams, while also providing guidance and mentoring to junior engineers within the business when preparing technical design documentation.
• Work effectively within a team of multi-disciplinary engineers on a range of projects, using your technical expertise to drive quality through review of design calculations, specifications and drawings.
• Liaise with internal and external stakeholders across our expansive multi-disciplinary engineering team to provide technical advice on some community and place making defining projects.

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Port Kembla Manufacturing facility is looking for a Structural Assessment and Design Engineer in our Services & Manufacturing Excellence team based in Port Kembla NSW. As a part of the broader Australian Steel Products portfolio, we have six major manufacturing sites at Port Kembla that deliver a variety of products, innovative solutions and services to our export and domestic customers.

In this role, you will work with plant departments to identify and manage our plants structural condition. With mentoring from our experienced team, you will enhance our internal technical capability to deliver cost effective, risk based structural inspection. Providing corrective action advice, you’ll work with our inspection technicians and focus on the continuous improvement in uptime and overall operational security.

With your willingness to learn, we will support you with on-going training and development. When you join our team, we offer a 14% superannuation option, an annual profit share plan (bonus), access to a number of health & wellbeing initiatives including such as our EAP provider, and fitness passport.

What Will You Do?

Reporting to the Crane and Structural Inspection Team leader, you will have a hands-on approach and a keen interest to grow and develop yourself technically. You will also:

• provide structural expertise and advice to minimise the business risk of structures whilst ensuring compliance with all applicable statutory policies and standards
• actively participate within engineering networks to maximise intellectual capture of knowledge management
• develop Structural Inspection and reporting processes and procedures utilising internal systems
• develop and maintain sound relationships with internal customers and promotion of the internal structural inspection capability

More About You

Supported by a Civil / Structural Engineering degree, you will have experience in applying your engineering knowledge and will also bring:

• a safety-first mind-set, championing the care and wellbeing of yourself and others
• an understanding of structural engineering principles and their practical application
• a collaborative approach in working with cross functional teams
• a willingness to learn and develop your skills with a continuous drive in improving procedures and process
• developed communication and influencing skills - building constructive and effective relationships

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Friday 17th January 2025.

Please note that BlueScope Talent Team will be closed during the Christmas period from 19th December 2024 to 6th January 2025. Applications submitted during this time will be reviewed after 6th January 2025.