We are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD. Reporting into the Service Desk Manager, this role will be the face of IT in Queensland for Colliers and will be responsible for providing excellent customer service to all levels of the QLD business in an efficient, personal and professional manner.

Some of the key responsibilities in this role include:

• Identifying and proactively resolving IT issues, primarily for the Brisbane CBD & Gold Coast offices
• Providing first and second level hardware and software support
• Adhering to all processes and documenting procedures accordingly
• Making recommendations on upgrades and replacements when necessary
• Proactively building the IT brand via local delivery of customer facing technology initiatives
• Involvement in IT projects

Medical Scientific Liaison

Purpose:

The MSL is a credible and valued representative of the company in field to interact with key stakeholders across their regions/products/TAs to establish and maintain scientific relationships with opinion leaders and other healthcare professionals via scientific approach that is aligned with the Brand Team objectives and therapeutic area Medical Plan.

The MSL is responsible for providing a variety of external and internal customers with medical and scientific information on the appropriate utilization of specific company products and with more general information about their therapeutic area and disease state.

The MSL attends conferences and meetings on behalf of the company as scientific expert with the objective of bringing back information on the latest scientific advances in a specific therapeutic area.

OR)

External stakeholder engagement

• The MSL is a credible and valued representative of the company in field to interact with key stakeholders across their regions/products/TAs to establish and maintain scientific relationships with opinion leaders and other healthcare professionals via scientific approach that is aligned with the Brand Team objectives and therapeutic area Medical Plan.
• MSLs will spend the majority of their time in field based and customer facing activities by engaging in mutually beneficial 2-way dialogues with scientific experts/key opinion leaders.
• The MSL is responsible for providing a variety of external and internal customers with medical and scientific information on the appropriate utilization of specific company products and with more general information about their therapeutic area and disease state.
• The MSL attends conferences and meetings on behalf of the company as scientific expert and is required to bring updates on the latest scientific advances in a specific therapeutic area back to the company, brand team as well as external stakeholders.
• Engages with clinical and medical oncologists to share scientific data on DRL Oncology NCE/ NBE assets and share phase 3 clinical trial data. Discuss the clinical unmet need and current treatment landscape as well as global guidelines and pipeline molecules. The incumbent will be expected to spend 70% of time in-field engaging key opinion leaders. The incumbent will also develop an adoption ladder to measure the adoption of the NCE/ NBE by the clinicians.
• Lead the design and implementation of early access program if required. 
• Stay abreast of all clinical developments in specific therapeutic area and possible opportunity or challenge for the local business.
• Collaborate outside the company with stakeholders to achieve common goals of the company - building a long-term plan of activities with leading scientific organizations and communities.
• Coordinate planning of scientific publications in credible scientific journals.
• Perform key opinion leader mapping for relevant cancers and establish a scientific advisory board, under the leadership and guidance of the COE medical teams, which will assist DRL in launching innovative assets. Regularly engage advisory board members.
• Prepare speaker development program in collaboration with global COE medical affairs team.
• Create a plan for the company's collaboration with key opinion leaders.
• To implement and disseminate high quality medical and scientific education in the field – to give clinical and scientific presentations at sites and to key external audience including local decision makers and budget holders – in co-operation with COE medical teams, local marketing and sales function.

Medico-Marketing

• Provide input in the strategic segmentation of customers together with COE medical teams and ensure MSL in-field material and discussion aligns with the segmentation of the key external expert.
• Contribute towards building patient and HCP decision journeys, identify and prioritize leverage points from patient/ HCP journey.
• Contribute to the scientific elements of a detailed Brand plan for oncology NCE/ NBE assets.
• Prepare key clinical messages for oncology NCE/NBE assets from a scientific communication perspective.
• Collaborate with physicians on medical affairs initiatives including publications, advisory boards, medical education opportunities, training, and speaker development – Similar phrase was put in section 13 but giving more specific and broaden details makes it more complete/comprehensive in my opinion.
• Conduct continuous medical education initiatives - webinars, face to face and alternative digital channels.
• Find innovative ways to engage with customers and increase DRL scientific share of voice.
• Create specialized content for different target audiences. Have knowledge of how to extract customer insights.
• Identify barriers and create communication plan based on insights.
• Prepare a formal insight gathering and dissemination plan based on KOL and field insights.
• Develop an understanding of the regional landscape including specialties involved in care of patient.
• Communicate clinical insights on new data to the company Medical Affairs and to inform medical strategy for the therapeutic area.

Data Generation Plan

• Identify any data gaps and propose post-marketing studies to close the data gaps.
• Responsible for assisting in the preparation of study synopses, study protocols, case report forms.
• Prepare publications and congress abstracts in collaboration with key external experts.
• Support clinical development initiatives including site identification, trial recruitment, registry, and presentation of final approved data.

Sales Force Engagement

• Conduct trainings with the sales team in collaboration with the COE medical teams.

Code of ethics and compliance

• Full adherence to Dr Reddy's and Australia code of marketing and ethical engagements with Key Opinion Leaders
• Complete on-boarding training matrix within agreed time
• Maintain up to date training register and adherence to all company training requirements within allocated timelines.
• Adhere to all policies and processes relevant to specific role/ function including but not limited to LMRC promotional material management, Contracting and procurement processes, execution of events, engagements with HCPs, expense policies etc

Strategic Vision and Leadership

• MSLs synthesize complex data and effectively communicate meaningful clinical insights and unanswered customer questions they receive from opinion leaders to Dr Reddy’s medical and cross functional teams.
   

BU wide Transformation initiatives

• Take lead in proposing BU wide transformation initiatives which could create distinct value for the organization. Facilitate implementation, review & tracking such initiatives (for e.g. safety, productivity, manufacturing excellence).

Depending on the business requirements and strategic direction for the BU, identify specific areas / projects / problems; engage with business teams and external entities to work out solutions; partner in implementing the solutions; monitor the progress and help troubleshoot when needed IN ORDER TO create value for the BU through various initiatives.